Will my Card work with Google Pay?

The following cards issued by Standard Chartered (Hong Kong) Bank are eligible to use Google Pay: Standard Chartered Credit Card and its Co-branded Card, MANHATTAN Credit Card and its Co-branded Card (except Standard Chartered WorldMiles Card, Standard Chartered UnionPay Credit Card, Standard Chartered Business Card and Standard Chartered Corporate Card).

Are there any additional costs associated with using Google Pay?

No, We will not charge you for using Google Pay

Is my device ready for Google Pay?

NFC-enabled devices running on Android 5.0 (Lollipop) or higher will support Google Pay. To check your Android version: Open your phone’s Settings app Tap “System” Tap “About phone” Scroll down to “Android version” and “Android security patch level”

What is the good practice of protecting my Android device against any potential risk?

Always keep your phone locked when not in use and do not leave your phone unattended.

Where can I use Google Pay?

Google Pay can be used wherever you see the contactless payment symbol. When buying In-apps, just look for the "Buy with Google Pay" button at check out.

Can I load more than one Card?

Yes, you can load more than one card.

How can I change my default Card?

The first card that you add to Google Pay becomes your default payment card. This is the card that'll be charged when you pay with your phone. The first card that you added will remain your default card unless you change it. Change your default payment card You can change your default card in two ways: On your phone Open the Google Pay app. If you have multiple Google Accounts in Android Pay: in the top-left corner, touch your name and then choose an account. Double tap a card and then touch Set as default card. Or touch and drag a card to the "Default card" spot at the top of the app's Home screen. On the web Sign in to payments.google.com. On the left, click Payment methods. To the right of a card, click Set as default.

How do I remove my Card from Google Pay?

There are two ways to remove a payment card: On your phone Open the Google Pay app. If you have multiple Google Accounts in Google Pay: in the top-left corner, touch your name and then choose the account that you want to remove a card from. Double tap the card that you want to remove. Scroll down and then touch Remove card. On the web Sign in to payments.google.com. On the left, click Payment methods. To the right of the card, click Remove.

How do I get a refund for something I purchased with Google Pay?

Process a refund as how you would usually do for any contactless transactions. Select the card you used to make the purchase and hold your device near the contactless terminal. For verification purpose, customer may use the virtual account number to process a return. To view the last four or five digits of the virtual account number go to "Card details" or "Transaction details".

I am having a problem with my device's software or hardware.

Please go to support.google.com/googlepay for more information.

How can I bind my card to Google Pay?

To further protect you and as a measure to enhance security, you would no longer be able to bind your Standard Chartered credit card to Google Pay wallet starting from 31 May 2023 until further notice. In the meantime, you can continue to settle your payment with online or physical merchants by providing your credit card information or presenting your physical card. If your existing credit card is already bound with Google Pay, you can continue to use your card in Google Pay. Please stay tuned for our updates on coming enhancements for Google Pay wallet binding.

How secure is an Google Pay transaction?

Google Pay will create a unique virtual account number for your payment information, your name and full card details are never shown in the app and never shared with the store. Google stores your payment information on secure servers and encrypts it with industry-standard SSL (secure socket layer) technology. If your phone is ever lost or stolen, you can easily find, lock, and erase your phone using Android Device Manager.

What is Tokenization?

Tokenization is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific ‘Token’ which acts as a surrogate value. In mobile payments, Tokens are used to protect your payment information and to reduce the security risks inherent to plastic cards. Your card information is never stored in your phone.

Can anyone other than myself pay for goods and services using my device?

Anyone with your device ‘Passcode’ or a fingerprint registered to your device will be able to authorise transactions using your Card with Google Pay. You must keep your device safe and secure, and your device ‘Passcode’ secret. Do not let anyone else to have their fingerprint registered to your device while your Card is registered with it.

My device has been lost or stolen and I want to delete or suspend my Card. What should I do?

Android Device Manager will help you find and erase your phone. Or, simply search "Find my phone" and Google will show you where it is on a map. Also, please call the Bank immediately to block the card/token which is set up on the device. Alternatively, we can help you to suspend your token so that your cards cannot be used in Google Pay.

What if I lose my Card?

If you lose your card, please contact us immediately at (852)2886-4111 . Your physical card will be deactivated, and you will not be able to continue to use Google Pay with this card. To further protect you and as a measure to enhance security, you would no longer be able to bind your Standard Chartered credit card to Samsung Pay wallet starting from 31 May 2023 until further notice. Once your receive and activate your replacement card, you can continue to settle your payment with online or physical merchants by providing your credit card information or presenting your physical card. If your existing credit card is already bound with Samsung Pay, you can continue to use your card in Samsung Pay. Please stay tuned for our updates on coming enhancements for Google Pay wallet binding.

What if my card is up for renewal?

If you have previously registered your card on Google Pay. When your card is due to renewal, your replacement card will automatically be registered back to Google Pay when you activate your renewal card.

If I receive a replacement Card, do I need to update my Card information with Google Pay on my existing device?

If you receive a replacement card, you will need to remove the original payment card from Google Pay. To further protect you and as a measure to enhance security, you would no longer be able to bind your Standard Chartered credit card to Google Pay wallet starting from 31 May 2023 until further notice. Once your receive and activate your replacement card, you can continue to settle your payment with online or physical merchants by providing your credit card information or presenting your physical card. Please stay tuned for our updates on coming enhancements for Google Pay wallet binding.

What happens when I reset, format or update my device

When performing a factory data reset/ format or update, all payment information in Google Pay will be deleted. To further protect you and as a measure to enhance security, you would no longer be able to bind your Standard Chartered credit card to Google Pay wallet starting from 31 May 2023 until further notice. In the meantime, you can continue to settle your payment with online or physical merchants by providing your credit card information or presenting your physical card. Please stay tuned for our updates on coming enhancements for Google Pay wallet binding.

If I send in my phone for repair, do I have to reset Google Pay?

Please make sure to delete your card information from Google Pay app before sending your device for repair. All payment information in Google Pay will be deleted after the repair. To further protect you and as a measure to enhance security, you would no longer be able to bind your Standard Chartered credit card to Google Pay wallet starting from 31 May 2023 until further notice. In the meantime, you can continue to settle your payment with online or physical merchants by providing your credit card information or presenting your physical card. If your existing credit card is already bound with Google Pay, you can continue to use your card in Google Pay. Please stay tuned for our updates on coming enhancements for Google Pay wallet binding.

What happens if my device does not recognize my fingerprint?

Please go to support.google.com/googlepay for more information.

Near Field Communication or NFC is a method of wirelessly transmitting data using radio waves. Google Pay uses NFC to wirelessly transmit payment data to payment terminals with NFC readers that have been activated for use.

Which wallet provider uses NFC?

Google Pay uses NFC to wirelessly transmit payment data to payment terminals after authentication with NFC readers that have been activated for use.

Google Pay – Standard Chartered HK

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Cross Border

Digital Banking

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The hyperlink is provided for your convenience and presented for information purposes only. The provision of the hyperlink does not constitute endorsement, recommendation, approval, warranty or representation, express or implied, by the Bank of any third party or the hypertext link, product, service or information contained or available therein.

The Bank does not have any control (editorial or otherwise) over the linked third party website and is not in any way responsible for the contents available therein. You use or follow this link at your own risk. To the extent permissible by law, the Bank shall not be responsible for any damage or losses incurred or suffered by you arising out of or in connection with your use of the link.

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Google Pay™ has arrived. Pay with your Android™ phone now.

Experience Now

Google Pay™ has arrived. Pay with your Android™ phone now.

Important Notice:

To further protect you and as a measure to enhance security, you would no longer be able to bind your Standard Chartered credit card to Google Pay wallet starting from 31 May 2023 until further notice. In the meantime, you can continue to settle your payment with online or physical merchants by providing your credit card information or presenting your physical card. If your existing credit card is already bound with Google Pay, you can continue to use your card in Google Pay.

Experience Now Experience Now

Tap. Pay. Done.

Google Pay – a fast, easy, rewarding way to pay

Standard Chartered Asia Miles MasterCard

Standard Chartered Priority Banking Credit Card

Standard Chartered executive platinum Credit Card

In-Store

Google Pay trademark and contactless payment icon

Look for one of these symbols at checkout.

In-App

For in-app purchases, look for the “Buy with Google Pay” button

Protecting your details

Your card details stay safe, as Google Pay uses a unique virtual account number instead of your actual credit or debit card number.
Visibility of your purchases

After every Google Pay transaction, you’ll receive a notification that includes the name of the merchant, and transaction amount of the purchase made.
Peace of mind

Use Android Device Manager to protect your details or wipe out personal information if your phone was to get lost or stolen.
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