- What is SC Mobile App?
SC Mobile is a smart phone app that requires either iOS or Android for FREE access to mobile banking and services on the go. Start Digital Banking seamlessly from everywhere. The app is available for download at these app stores:
- How can I apply for a new account?
Open SC Mobile, on the Prelogin page you can select 'Apply for Products'.
You will proceed to the Product Catalogue where you may select products that you wish to apply for. You may apply for both a Savings Account and a Current Account and open it in one easy application. Please note that only existing clients are able to apply for Fixed Deposit, Loan and Credit Card products. So become a SCB Client today and discover the easy ways you can start digital banking.
If you are an Existing Client - you will need to Login, then within the Sign-in Landing page select 'Main menu' > 'Apply for a new Product'. We have a wide range of products including Savings accounts , Current accounts, Digital accounts, Fixed Deposits, Loans and Cards.
- How will Standard Chartered protect the privacy of my personal data and documents?
Personal Data may be transferred to, or stored at, a location outside of your country of residence, which may not have data protection law. The security of your personal data is important to us. SCB has technical and organisational security measures in place to safeguard your personal data. When using external service providers, we require that they adhere to security standards mandated by SCB. We may do this through contractual provisions, including any required by a privacy regulator, and oversight of the service provider. Regardless of where personal data is transferred, we take all steps reasonably necessary to ensure that personal data is kept securely.
- What is Digital banking?
Welcome to SC Mobile, you are about to start an amazing banking experience. From the comfort of your home you can open an account, transfer funds or access other services without having to visit a bank branch. Say goodbye to long queues - do your banking anywhere and everywhere
Open an account
With SC Mobile you have the power of banking at your fingertips. Within 15 minutes you can open an account and enjoy all the benefits that come with it. Open a current account or savings account today. Accounts are available in multiple currencies after you first open an account.
Save and Resume
In case you are unable to complete your application in one go, do not worry. You can Save and resume your application anytime.
A complete view of your accounts and transact with ease
SC Mobile allows you to view, move and manage your finances anytime, anywhere, so start banking everywhere. You can transfer funds between SCB accounts, transfers to other local banks or even send funds internationally. You may even top up your airtime on your mobile phone, send money to your mobile money wallet and so much more.
Services at your finger tips
SC Mobile comes with over 70 services available to you. You can use any of these at your convenience without the need to queue up in a bank branch. You can even track the progress of your requests. SC Mobile give you more time to do the things you love and less time worrying about your banking.
Open a current or savings account from SC Mobile.
- Complete your application with save and resume.
- Track your application.
- Quick apply for a new account as an Existing client.
- Now you can update your profile details on SC Mobile with ease!
- Manage your account, chequebook and debit cards with over 70 services now available.
Start Digital Banking seamlessly from everywhere.
- What happens after you have submitted your application?
After submitting your application.
We will need to activate your account in about 2 working days. If required we may request more information from you such as re-submitting a document.
Our authorised agents can Deliver your Debit Card. They will contact you for a location and a time that suits you.
Register for SC Mobile using your 30 day temporary ID and password, to set up your own login and touch ID.
Fund your account via Mobile Money, Transfer from Another Bank or visit or Cash Deposit machines or a branch near you.
Activate your debit card and Start mobile banking.
Manage your account, chequebook and debit cards with over 70 services now available.
You can now update your profile details on SC Mobile with ease!
Start Digital Banking seamlessly from everywhere.
- How does Digital Account opening work?
How digital account opening works
STEP 1 – Download SC Mobile in your Country from the App store and Google Play store. Search 'SC Mobile Kenya'.
STEP 2 – Apply for a new account by selecting ‘Apply for Products’. You may select both a Savings Account and a Current Account. You will need to be 18 years or older and your National ID.
STEP 3 – Get started on an all-in-one easy application, complete your personal details and upload or capture some documents from your mobile camera. It shouldn’t take you more than 15 minutes and you can save and resume at anytime. Please note you will have within 30 days to submit and manage your application.
STEP 4 – Review, agree to SCB Terms and Conditions and submit your application. Within a short time we will get in touch to ‘Activate your account’.
STEP 5 - If you have any required updates to your application or documents we will send you a notification to update by resubmitting documents on SC Mobile.
STEP 6 – Once all documents and details are approved we will commence ‘Account Activation’. Before your account can be activated to start digital banking, the bank has procedures that authenticates each applicant to verify their identity to protect individuals from identity theft.
After you receive your account number, there are the ways on how we will verify your identity to Activate your account.
STEP 7 – Now that you have been activated, it will be time to Register for SC Mobile and Online Banking.
in using your temporary ID and password, to set up your own unique Login credentials and you can also setup easy login with Touch ID.
STEP 8 – After around 48 hours, our authorised agents will deliver your debit card to you. Once you have received your debit card you may now activate it by setting up your card PIN. After you have logged in, visit ‘Main menu’ and select ‘Service Requests’ > ‘Card Management’ > ‘Debit Card Activation & PIN Set’
STEP 9 - Fund your account. Lastly, we will provide you with reminders and options to fund your account(s). You may Fund Account by signing in and on the ‘Main menu’ select ‘Fund Account' and follow your preferred options and instructions. For more account information check on the Accounts listing landing page or select an account and look for the ‘More information’ icon.
We look forward to assisting you with digital banking into the future, should you need further assistance please get in touch with our Contact centre. Get help.
- Is Mobile Banking service available 24-hours?
Yes with both Mobile Banking and Online you can be banking anywhere and anytime. For further assistance get in touch with our Contact centre, we're here to help.
- Can I access the service from overseas?
Yes you can access this service from anywhere in the world excluding sanctioned countries.
For further assistance get in touch with our contact centre, we're here to help.
- Do I have to pay for using this service?
No you don't have to pay, it is a FREE service to access SC Mobile and Online Banking.