Understanding and responding to your requirements, at home and abroad.

Understanding and responding to your requirements, at home and abroad.

As our Priority Banking customer, you deserve nothing but the best.
By placing an experienced team of managers and specialists at your service along with exclusive and differentiated banking channels, we are committed to delivering a premium level of service and attention to you wherever you are.
This is what you can expect from a total banking relationship:

  • Dedicated relationship team
  • ''Ask once and it’s done'' service
Dedicated Relationship Team

You will have a dedicated and skilled Relationship Manager to manage your interests and oversee your total banking relationship with the Bank.

Your Relationship Manager is supported by a qualified and experienced team of customer service managers and product specialists who can assist you on a wide range of financial needs such as investments, foreign exchange, insurance, mortgages and account services.

You can rest assured that you will always receive a high level of service, expertise and attention in your banking relationship with us.

Ask Once and It's Done Service

Ask Once and It's Done Service

We understand your need for a faster, simpler and differentiated banking experience—from the way you bank with us to the way you reach us.

Your interactions with us are always facilitated through dedicated banking channels and your transactions and applications will be fast-tracked, freeing up your time for the more important things in life.

Dedicated banking channels:

  • Priority Banking Centres
  • Dedicated Priority Banking Relationship Managers at every branch

Simplified and fast-track processes:

  • Your application will always receive priority
  • We will respond promptly to all your requests
  • Our relationship teams at branches and call centres are highly empowered to provide you with quick answers and solutions

As our Priority Banking customer, all you need to do is ask us once and we will ensure that it gets done!

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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