• Customer Service Hotline

  • (+852) 2886 8868

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Frequently Asked Questions

What username and password do I use?
  • You can use your existing online banking username and password to log in. We've made sure, for simplicity and convenience, that you don't have to remember another set of username and password to use Breeze.

    If you don't have an online banking account, you can register instantly on your desktop/laptop computer at www.standardchartered.com.hk.

I notice there are See and Move tabs in Breeze. Tell me more!
  • See and Move are just two of Breeze's cool features designed to simplify your banking experience. See is where you can view your bank accounts and their transaction history, while Move is where you can make fund transfers and payments. No jargon, just simplicity and efficiency.

What are the differences of transactions in See and Move?
  • See lists out the transactions that have already been posted to your accounts and forward-day transactions that you set via Online Banking and Breeze.

    Move lists out the transfers and payments you have scheduled/made via Online Banking and Breeze and their status.

How far back can I see my transaction history in See?
  • Deposit accounts, IDA accounts, Standard Chartered credit cards, loan accounts and mortgage accounts - 90 days. MANHATTAN cards - upto last 2 months' statements and billed transactions.

    From 1st login day to 30th login day, deposit account and IDA account transaction history for past 30 days will be available. Transaction history will be accumulated on daily basis from 31st login day onwards. A maximum of 90 days transaction history will be available.

    Note:
    Credit card/Debt Securities/Unit Trusts account balances and transactions are up to the previous working day.

    Securities account balances are up to the previous 3 working days.

    HKD balances for foreign currency accounts and investment accounts are for reference only.

Why some of the transactions I made using Online Banking/Breeze are not in See?
  • Transactions made with your deposit accounts after 11pm or on holidays will be shown on See from the following business day. Balance in corresponding Standard Chartered deposit account(s) will be updated immediately.

    Payments to/from your credit cards will be shown on See after 1 or 2 business days.

Will the payees that I've added in Online banking show up in Breeze too?
  • Yes, they will.

How do I remove a payee?
  • You cannot remove payees through Breeze. You can sign into your account through online banking and remove the payee through there.

I am not sure if Breeze is supported on my phone - How do I confirm this?
  • Breeze works on native browsers of all Android, Blackberry and IOS phones. You will see an error page if you cannot access Breeze from your device.