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Your mobile phone is now your token with Standard Chartered Mobile Key

Id ways to bank scmobile key main banner
Id ways to bank scmobile key main banner

Your mobile phone is now your token with Standard Chartered Mobile Key

Use your mobile phone as your token? Of course you can.

Standard Chartered Mobile Key is a virtual security token which securely authenticates your login and transactions without the need for One-Time Passwords via SMS.

Enhanced Security

Standard Chartered Mobile Key provides you with added security against online fraud and threats.

  • Transaction Signing

    • Standard Chartered Mobile Key is integrated with your mobile banking app on your registered device. From 28th October 2018, you will need the Standard Chartered Mobile Key in order to perform sensitive online or mobile banking activities which require transaction signing such as:

       

      Transferring funds or making payments above a pre-defined threshold, currently the value is set at RM10k for 3rd party SCB/Interbank fund transfer and RM5k for bill payment.

       

      Log In from a different device (Launched on 4th August 2019)

       

      Adding a new payee/ biller (Launched on 4th August 2019)

       

      Making 1st transfer/payment to a newly added payee/biller (Launched on 4th August 2019)

       

      Increase your daily transfer limits (Launched on 4th August 2019)

       

      Updating personal details, such as mailing address, contact number and email address. (Launched on 4th August 2019)

  • Log in from different device

    • Please complete the SC Mobile Key registration to keep using your Standard Chartered Mobile application upon logging in.

       

      Please note that SC Mobile Key provides a more secure authentication method.

       

      Log in from a different device

      Bind SC Mobile key to your frequently used mobile phone. You will need to authenticate to access to your Online and Mobile Banking from other devices.

Fast and Convenient

A virtual security token embedded in your mobile banking app

  • Seamless Experience

    • With the new Standard Chartered Mobile Key, your One-Time Password (OTP) SMS will be replaced.

       

      It securely authenticates your login and transactions on the Standard Chartered Mobile app, without the need for  One-Time Passwords (OTP) via SMS.

       

      If you use Online Banking on your desktop, you will only need your Standard Chartered Mobile app to authenticate your login from your registered mobile device.

  • How do I register?

    • Simply download the latest Standard Chartered Mobile app. Log in with your username and password and you will be prompted to register for the Standard Chartered Mobile Key.

       

       

Keep in control

SC Mobile Key allows you to authenticate all login attempts instantly.

  • Strengthen Security

    • By binding SC Mobile Key to your frequently used mobile phone, you will be notified immediately for any login access to your Online and Mobile Banking from other devices and required for login authentication, which give you full control on your account logins.

Readily Available

Standard Chartered Mobile Key is able to generate offline PIN even when you do not have data or mobile network connectivity.

  • Offline Mode

    • If you need to perform desktop transactions, Standard Chartered Mobile Key can work even when you do not have data or mobile network connectivity. You can still generate your OTP and do transaction signing in offline mode when you are performing online banking transactions on your computer.

Log in from a different device

Step 1

You will receive Push Notification on your registered mobile device for any login attempts on non-registered device.

Step 2

Click on the Push Notification and authenticate the login attempt by clicking “APPROVE”.

Step 3

If you click “APPROVE”, the non-registered device will be logged into Online or Mobile Banking.

Perform sensitive transactions

Step 1

You will receive Push Notification from your registered mobile device when you perform sensitive transactions via Online or Mobile Banking.

Step 2

Click on the Push Notification and authenticate the transaction by clicking “APPROVE”.

Step 3

Key in your 6-digit PIN to complete the transaction.


Register your Standard Chartered Mobile Key

STEP 1

Log in to your Standard Chartered Mobile app and you will be prompted to register.

Step 1

STEP 2

An SMS with OTP will be sent to you.

Step 2

STEP 3

Key in your new 6 digit Standard Chartered Mobile Key Pin.

Step 3

STEP 4

Re-enter your 6-digit Standard Chartered Mobile Key Pin.

Step 4

STEP 5

You can now use your 6-digit Pin with your mobile device to approve all future transactions.

Step 5

Troubleshooting Guide

"If you’re getting this error message, here is what you need to do."

Step 1

Ensure your iOS or Android OS is updated to the latest available version for your phone. (Minimum version is iOS 9.3 and Android 5.0).



Step 2

Remove/Delete your current SC Mobile App. Re-install the latest version of SC Mobile from your favourite app store. Login to SC Mobile App.



Step 3

You will be required to re-register for SC Mobile Key. To register for SC Mobile Key, please follow the step-by-step guide above, “Register your Standard Chartered Mobile Key”.


Step 4

Click “Allow” and enable Push Notification on your Standard Chartered Mobile.



I keep on getting a ‘timed out’ error message when I try to approve my transaction via SC Mobile Key.

Ensure that your mobile phone clock Set to Automatic.
After synchronizing the time on your phone with the actual Malaysian time, please try your transaction again.

Step 1

Open your device setting.

Step 2

Go to General.

Step 3

Select Date & Time.

Step 4

Enable Setting “Set Automatically”

SC Mobile

iPhone and Android Apps

Bank anytime, anywhere with our award-winning iPhone and Android mobile banking apps

FAQs

  • The Standard Chartered Mobile Key is a virtual security token embedded in your Standard Chartered Mobile app which will enable you to authenticate your mobile or online banking login and transactions through your mobile device.

  • Seamless:  No longer will you need to key in your OTP from your SMS to authenticate your banking transactions or login. Let the Standard Chartered Mobile Key handle them for you.

    Secure: When you perform sensitive activities such as adding a new payee, Standard Chartered Mobile Key digitally signs these transactions, adding a layer of security on top of the transaction.

    Anywhere: Standard Chartered Mobile Key works even when you do not have data or mobile network connectivity. You can still generate your OTP and do transaction signing in offline mode.

  • The Standard Chartered Mobile Key comes with enhanced encryption capabilities which improves the overall security of your mobile app. It will also help you to securely authenticate your logins and transactions on both Online Banking and the Standard Chartered Mobile app.

  • Simply download the latest Standard Chartered Mobile app. Log in with your username and password and you will be prompted to register for the Standard Chartered Mobile Key.

  • You will receive both SMS and email alerts after successful registration.

  • The self-created PIN provides an additional layer of security in transaction and convenience if you are using the same device registered with SC Mobile Key to perform transactions, similar to the 6 digit PIN created for your credit/debit card.

  • Standard Chartered Mobile Key provides a more secure authentication as compared to current One-Time Password(OTP) SMS, it’s recommended to use it for all your transactions.

    You may choose not to register Standard Chartered Mobile Key by performing all your transactions via Online Banking but not in Standard Chartered Mobile Application as SC Mobile Key will be made compulsory.

  • You will still be able to log in to Online Banking to access your accounts continue to perform any banking activities or transactions with SMS OTP.

    However, please note that without Standard Chartered Mobile Key, you are only allowed to perform funds transfer or payments below the pre-defined threshold. currently the value is set at RM10k for 3rd party SCB/Interbank fund transfer and RM5k for bill payment.

  • Once you have registered Standard Chartered Mobile Key, all existing One-Time Password(OTP) functionalities will be replaced by transaction such as:

    • Adding a new payee/biller
    • Making 1st transfer/payment to a newly added payee/biller
    • Transferring funds or making payments above a pre-defined threshold, currently the value is set at RM10k for 3rd party SCB/Interbank fund transfer and RM5k for bill payment.
    • Increase your daily transfer limits
    • Updating personal details, such as mailing address, contact number and email address.
    • Etc
  • If you do not perform any banking activities which require transaction signing on Online Banking, you do not need to register for the Standard Chartered Mobile Key.

    However, if you wish to perform transfer/bill payment which is exceeding the defined threshold (currently set at RM10k for 3rd party SCB/Interbank fund transfer and RM5k for bill payment), you will have to use Standard Chartered Mobile Key.

  • You will still be able to log in to Online Banking to access your accounts and perform any banking activities or transactions that do not require transaction signing. However SC Mobile Key is required for Standard Chartered Mobile app.

  • For security reasons, you may register for the Standard Chartered Mobile Key on only one mobile device. If you register on a new mobile device, the Standard Chartered Mobile Key on your previous device will be automatically de-registered.

  • Yes, you may log in using a second device, you just must authenticate your login/transaction by approving the Push Notification sent to the mobile device that is registered for Standard Chartered Mobile Key.

  • No, you have to authenticate your login/transaction by approving the Push Notification sent to the mobile device that is registered for Standard Chartered Mobile Key.

  • You can change your PIN by tapping on ‘Menu’ then ‘Settings’, and selecting ‘Manage Standard Chartered Mobile Key’. If you can’t remember existing PIN, please proceed to choose forget PIN in order to reset your SC Mobile Key.

  • Just tap on the “Forget PIN” function when you are performing your transaction. This will allow you to reset a new PIN.

    Alternatively ,you can change your PIN by logging in to the Standard Chartered Mobile app.

    1. Go to ‘Settings’ and select ‘ Manage SC Mobile Key’
    2. Click on ‘Change PIN for SC Mobile Key’ Alternatively ,you can change your PIN by logging in to the Standard Chartered Mobile app.
    3. Select ‘Forgot PIN’ and follow the on-screen instructions to reset your PIN

    Your PIN change is immediate.

  • In order to regain your access to SC Mobile Key, you will need to re-register by either uninstall and reinstall the SC Mobile app (where registration page will be prompted after login).

  • Standard Chartered Mobile Key can work even when you do not have Wi-Fi or data connectivity. You can still generate a PIN in offline mode from your registered device to log in or transact on a different device that has a Wi-Fi/data connectivity.

    While logging in/performing a transaction – when prompted to authenticate using Standard Chartered Mobile Key,

    • On the Online Banking screen, click “Generate an Offline PIN” located at the bottom of the screen
    • Open the Standard Chartered Mobile app on your device that is registered for the Standard Chartered Mobile Key
    • From the Welcome screen, click on the menu icon located on the top left of the screen – You do not need to log in
    • Select ‘Offline PIN’
    • Depending on your transaction type, select either ‘Generate Offline PIN for Login’ or ‘Generate Offline PIN for Transactions’.
    • You are required to key in your 6-digit PIN to retrieve the offline PIN for authentication
  • Please download the Standard Chartered Mobile app on your any backup/replacement device and re-register for the Standard Chartered Mobile Key which will de-register the Standard Chartered Mobile Key from the previous device.

    For immediate assistance, please call our 24-Hour Client Care Centre for assistance at 1300 888 888 or +603 7711 8888 if you are at overseas.

  • That mobile phone most likely still has the previous customer’s Standard Chartered mobile banking app installed and has previously registered for Standard Chartered Mobile Key. You will need to delete the existing Standard Chartered mobile banking App and re-install it to register for Standard Chartered Mobile Key.

  • The Standard Chartered Mobile app is supported on Apple iPhones with iOS 9 (64bit) and above and smartphones with Android 6.0 and above.
    Note: iPhone 5 and iPhone 5c are running on 32bit therefore not supported with Push notification update.

  • You need ensure that your mobile device time is according to Malaysia time as the notification sent will be expired after 1minute.