eStatements and eAdvices

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Join us to Go Green

Go paperless and say hello to electronic statements (eStatements)!

View or Download your eStatements on-the-go via your SC Mobile app

STEP 1

Go to “View eStatements/eAdvices” in the Services tab located at the bottom right corner.
STEP 2

Choose ''Latest Statement/Advices' or 'Past Statement' and click on the ‘download’ button beside the statement you wish to view.
STEP 3

There you go! View your statement instantly on the go.

Change your eStatement password easily via Standard Chartered Online Banking

STEP 1

Select “eStatement/eAdvice” located above your account summary.
STEP 2

Click on “Settings”.
STEP 3

Click on “Change”, enter the new password and confirm to effect the change.

View your eStatements and eAdvices on the go

View and download your latest or past eStatements/eAdvices instantly from your SC Mobile app.

Real-time email alert

Get real-time alerts when your eStatements are ready.

Easy and faster access to your eStatements

Access your eStatements via Online Banking or have them sent to a designated email address.

Service is Free

Enrolment and usage of this service is free of charge.

FAQs

What is eStatements?

eStatements is an electronic version of your account statement available on SC Mobile.

What is eAdvices?

eAdvices is an electronic version of a paper notice, which will be emailed to your latest registered email address with the bank, or otherwise accessible via Online Banking. eAdvices is a new bundled service with eStatements. Clients on eStatements will be automatically enrolled for eAdvices.

How much does the eStatements/eAdvices service cost?

There is no fee for using the eStatements/eAdvices service.

Can I access eStatements/eAdvices anywhere in the world?

You will be able to retrieve your eStatements and eAdvices, anytime, anywhere, as long as you have access to an email or on your Online Banking.

How often do I receive my updated eStatements?

eStatements are updated on a monthly basis. If you wish to view your recent transactions, you can do so in ‘Account History’ via Online Banking.

Will I receive eStatements in my email?

You can request to receive eStatements through your email when updating your subscription preference. When your eStatement/ eAdvice is ready, an email notification together with your password-protected eStatement/ eAdvice will be sent to your last updated email address with us.

Update your email address

If you have recently changed your email address and/or mobile number, you may update your particulars via Online Banking or SC Mobile app via Help and Services.

How do I unsubscribe from eStatements?

If you wish to continue to receive paper statements

Please note that with effect from 1 January 2021, a $2 Paper Statement Fee* will apply if you opt to receive paper statements.

*This fee is not applicable to clients below 18 years old or above 65 years old.

What types of documents can I view on SC Mobile?

The following document categories are available:

Account eStatements
eAdvices (for example, Time Deposit Advices)
Securities eDocuments (for example, Securities Account Statements)
Portfolio Reports

Why am I unable to see Securities eDocuments or Portfolio Reports?

These documents are only available for customers who hold eligible investment or securities products with Standard Chartered. If you do not have such products, the document categories may not appear.

Can I continue using Online Banking to access my documents?

Yes. Online Banking remains available, and customers may continue accessing documents through either Online Banking or SC Mobile, where applicable.

How far back can I view eAdvices, Portfolio Reports, or Securities eDocuments?

You can view up to 100 eAdvices, Portfolio Reports, and Securities eDocuments in SC Mobile. If you need access to older documents, please log in to Online Banking under eStatements & eAdvices to view them.