Covid-19 Updates

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FOR INDIVIDUAL

For Companies

Our operational updates around COVID-19

Your health and safety is our priority

As part of our precautionary measures to support the nation’s effort in controlling the spread of COVID-19, we may implement temporary operational changes in order to keep our clients and our employees safe from potential exposure. Please take note of our current operating updates below.

Effective 16 May 2022, please note that our Branch Banking hours as follows:

BRANCH	BANKING HOURS
Gadong and Kuala Belait	Monday to Thursday Friday Saturday Sundays & Public Holiday	9:00am – 4:00pm 9:00am – 11:30am & 2:00pm – 4:00pm 9:00am – 11:30am Closed
Hua Ho Manggis	Monday to Thursday Friday Saturday Sundays & Public Holiday	10:00am – 5:00pm 10:00am – 11:30am & 2:00pm – 5:00pm 10:00am – 3:00pm Closed
Safe Deposit Locker, Bandar	Monday to Friday	9:00am – 12:00pm

BRANCH

BANKING HOURS

Gadong

and

Kuala Belait

Monday to Thursday
Friday
Saturday
Sundays & Public Holiday

9:00am – 4:00pm
9:00am – 11:30am & 2:00pm – 4:00pm
9:00am – 11:30am
Closed

Hua Ho Manggis

Monday to Thursday
Friday
Saturday
Sundays & Public Holiday

10:00am – 5:00pm
10:00am – 11:30am & 2:00pm – 5:00pm
10:00am – 3:00pm
Closed

Safe Deposit Locker, Bandar

Monday to Friday

9:00am – 12:00pm

Gadong Branch Banking Hours during Government Payday and Pension Payment

Our Gadong Branch Banking hours will be temporarily operating earlier during government payday and pension payment as follows:

BRANCH	BANKING HOURS
Gadong	Thursday, 14 April 2022 Thursday, 28 April 2022 Thursday, 12 May 2022 Thursday, 26 May 2022 *reserved for senior citizens and pensioners	8:30am – 9:00am
Gadong	Thursday, 14 April 2022 Thursday, 28 April 2022 Thursday, 12 May 2022 Thursday, 26 May 2022 *open for all clients	9:00am – 1:00pm

Client Care Centre Operating Hours

Our 265 8000 Client Care Centre will operate from 7:30am to 11:00pm daily (including weekdays and public holidays) until further notice.

Branch Entry Requirements

All clients entering our branches must be fully vaccinated with verification from BruHealth App or Vaccination Booklet presented with Identity Document. Clients must follow the guidelines in place when visiting our branches. Partially vaccinated clients may call 265 8013 or 265 8003 from 9am to 3pm, Monday to Friday, to arrange for appointments.

Funds Transfers

SERVICES	Description
RTGS(Real Time Gross Settlement – BND10) and ACH(Auto Clearing House – BND2) charges	Waived until 31 December 2022 when performing inter-bank fund transfers online for all individual, business and global banking clients

In addition to our on-going efforts to protect the health and safety of our clients and colleagues, we will be limiting
in-person meetings to appointment-only basis.

SERVICES	FOR APPOINTMENT
Priority Banking and Business Banking	Click here or reach out to your Relationship Manager to make an appointment
Wealth Consultant and Personal Client Acquisition Team*	Click here to make an appointment

Our operational updates around COVID-19

Your health and safety is our priority

Branch Banking Hours

Branch Entry Requirements

The following relief measures have been put in place

Appointments Only

Our operational updates around COVID-19

Your health and safety is our priority

Branch Banking Hours

Branch Entry Requirements

The following relief measures have been put in place

Appointments Only

Related Links

Guide to banking from the comforts of your home

Email us for an appointment

Supportive Measures for COVID-19