Our operational updates around COVID-19

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Our operational updates around COVID-19

Your health and safety is our priority

As part of our precautionary measures to support the nation’s effort in controlling the spread of COVID-19, we may implement temporary operational changes in order to keep our clients and our employees safe from potential exposure. Please take note of revisions below.

Revised Branch Banking Hours

Effective 27 September 2021, our Branch Banking hours have been temporarily revised as follows:
BRANCH
BANKING HOURS
Gadong Monday to Thursday
Friday
Saturday
9:00am – 1:00pm
9:00am – 11:30am
Closed
Manggis Mall Monday to Thursday
Friday
Saturday
12:00pm – 4:00pm
2:00pm – 4:00pm
Closed
Kuala Belait Monday to Friday
Saturday
9:00am – 12:00pm
Closed
Safe Deposit Locker Monday and Thursday only*

*By appointment basis only which can
be made by calling our Client Care Centre
at 265 8000

9:00am – 12:00pm
Gadong Branch Banking Hours during Government Payday and Pension Payment

Our Gadong Branch Banking hours will be temporarily operating earlier during government payday and pension payment as follows:

BRANCH
BANKING HOURS
Gadong Monday, 27 September 2021

Thursday, 14 October 2021

Thursday, 28 October 2021

*reserved for senior citizens and pensioners

8:30am – 9:00am
Monday, 27 September 2021

Thursday, 14 October 2021

Thursday, 28 October 2021

*open for all clients

9:00am – 1:00pm

BruHealth QR Code Scanning

Effective 13 September 2021, all clients entering StanChart branches MUST scan their BruHealth App and be Green or Yellow coded before entering. Click here for more information

Revised Processing Cut-Off Time For Branch Transaction

Effective from 18 August 2021, our cut-off processing times for payment transactions via our branches are as follows:
TRANSACTIONS TYPE
MONDAY – THURSDAY
FRIDAY
SATURDAY – SUNDAY
Direct credit through Automated Clearing
House (ACH)
10.00am No same day processing Next working day
Payroll (PAY)
Real Time Gross Settlement (RTGS) Payment
Other Payment Types
– Book Transfer (BT)
– Telegraphic Transfer (TT)
– Local Bank Cheque (LBC)
– Corporate Cheque (CC)
– International Bank Cheque (IBC)
12.30pm 11.30am

Revised Processing Cut-Off Time For Transaction Via Online Banking And Straight2Bank

Effective from 18 August 2021, our cut-off processing times for electronic payment transactions via Online Banking and Straight2Bank are as follows:
TRANSACTIONS TYPE
MONDAY – THURSDAY
FRIDAY
SATURDAY – SUNDAY
Direct credit through Automated Clearing
House (ACH)
10.30am No same day processing Next working day
Payroll (PAY)
Real Time Gross Settlement (RTGS) Payment 12.30pm 9.30am
Other Payment Types
– Book Transfer (BT)
– Telegraphic Transfer (TT)
– Local Bank Cheque (LBC)
– Corporate Cheque (CC)
– International Bank Cheque (IBC)
2.30pm 2.30pm

Restricted Deposits Over The Counter

Effective 20 September 2021, deposits over the branch counter will be restricted as follows:
BRANCH
Counter Deposit Restrictions
Gadong Mondays and Thursdays only
Manggis Mall
Kuala Belait Tuesdays and Thursdays only
Please use our 24-7 Cash Deposit Machines available at our locations for banking in cash.

COVID-19 Relief Measures

With the COVID-19 pandemic impacting certain individuals and businesses in Brunei, we are here to assist our clients who seek financial assistance during this period.
RELIEF REQUEST FORMS
Click here for Business Banking Clients Relief Request Form
Click here for Retail Banking Clients Relief Request Form

Appointments Only

In addition to our on-going efforts to protect the health and safety of our clients and colleagues, we will be limiting in-person meetings to appointment-only basis.
SERVICES
FOR APPOINTMENT
Priority Banking and Business Banking Click here or reach out to your Relationship Manager to make an appointment
Wealth Consultant and
Personal Client Acquisition Team*
Click here to make an appointment
*Card, Loan and Account Opening services