Our operational updates around COVID-19

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Our operational updates around COVID-19

Your health and safety is our priority

As part of our precautionary measures to support the nation’s effort in controlling the spread of COVID-19, we may implement temporary operational changes in order to keep our clients and our employees safe from potential exposure. Please take note of our current operating updates below.

Branch Banking Hours

Effective 3 January 2022, our Branch Banking hours are as follows until further notice:
BRANCH
BANKING HOURS
Gadong Monday to Thursday
Friday to Saturday
9:00am – 1:00pm
9:00am – 11:30am
Manggis Mall Monday to Thursday
Friday
Saturday
12:00pm – 4:00pm
2:00pm – 4:00pm
12:00pm – 2:30pm
Kuala Belait Monday to Thursday
Friday to Saturday
9:00am – 1:00pm
9:00am – 11:30am
Safe Deposit Locker Monday to Friday only*

*By appointment basis only which can
be made by calling 265 8027 operating every Monday to Friday, 9am – 3pm.

9:00am – 12:00pm
Gadong Branch Banking Hours during Government Payday and Pension Payment

Our Gadong Branch Banking hours will be temporarily operating earlier during government payday and pension payment as follows:

BRANCH
BANKING HOURS
Gadong Thursday, 13 January 2022
Thursday, 27 January 2022
Monday, 14 February 2022
Thursday, 24 February 2022*reserved for senior citizens and pensioners
8:30am – 9:00am
Thursday, 13 January 2022
Thursday, 27 January 2022
Monday, 14 February 2022
Thursday, 24 February 2022*open for all clients
9:00am – 1:00pm
Client Care Centre Operating Hours

Our 265 8000 Client Care Centre will operate from 7:30am to 11:00pm daily (including weekdays and public holidays) until further notice.

Branch Entry Requirements

All clients entering our branches must be fully vaccinated with verification from BruHealth App or Vaccination Booklet presented with Identity Document. Clients must follow the guidelines in place when visiting our branches. Partially vaccinated clients may call 265 8013 or 265 8003 from 9am to 3pm, Monday to Friday, to arrange for appointments.

COVID-19 Relief Measures

With the COVID-19 pandemic impacting certain individuals and businesses in Brunei, we are here to assist our clients who seek financial assistance during this period.
RELIEF REQUEST FORMS
Click here for Business Banking Clients Relief Request Form
Click here for Retail Banking Clients Relief Request Form

Appointments Only

In addition to our on-going efforts to protect the health and safety of our clients and colleagues, we will be limiting in-person meetings to appointment-only basis.
SERVICES
FOR APPOINTMENT
Priority Banking and Business Banking Click here or reach out to your Relationship Manager to make an appointment
Wealth Consultant and
Personal Client Acquisition Team*
Click here to make an appointment
*Card, Loan and Account Opening services