For Singapore clients, please refer to sc.com/sg/privacy for the privacy statement applicable to your personal data.
Standard Chartered Bank respects your privacy and we are committed to keeping your personal information and other data confidential and secure.
When does this Privacy Statement apply?
This Privacy Statement explains the approach taken by Standard Chartered Bank and members of the Standard Chartered group ("SCB", “we” or “us”) toward the personal information and data about you (“Your Information”) that we collect when you use this Website. It does not apply to information we collect in other ways e.g. when you are dealing with our staff in a branch or over the telephone. In these cases, there may be other statements and terms and conditions that are applicable.
This Privacy Statement is also limited to information and data collected on this Website. There are links from this Website to other parts of the Internet that we do not operate or control and our Privacy Statement does not apply when you leave our Website.
You consent to our use of Your Information and Cookies.
If you do not consent then please do not proceed further and do not provide any personal information or data.
www.sc.com) and Private Bank website ( www.sc.com/privatebank/en) to create the most effective websites possible for our customers and website visitors.
By using our websites, you agree that we may store and access the cookies on your device.
This Cookie Statement explains what cookies are, how we use them and what benefits they bring.
WHAT ARE COOKIES?
Cookies are small data files which are placed on your computer or mobile device by a website's server when you visit most large websites. Each cookie is unique to your web browser and contains information such as the website address and a unique identifier. This enables our websites to recognise your computer or device for the purposes set out below.
HOW ARE COOKIES USED BY STANDARD CHARTERED?
The following cookies are used on our websites:
A small number of cookies are placed on your device to make our websites work properly. These are 'essential cookies'. You can delete these, but this means some areas of the websites will not work properly.
The essential cookies we use:
allow our web server to determine whether the cookies setting on your web browser has been enabled or disabled. This allows us to check whether data can be collected from your web browser.
temporarily allow you to carry information between pages on our websites, so you don't have to re-enter that information.
temporarily identify your device after you have logged in to a secure page on our websites so that our web server can maintain a dialogue with your web browser to allow you to carry out certain activities.
ANALYTIC AND PERFORMANCE COOKIES
We use analytic cookies to collect information about how people use our websites. We do this to make sure it meets user needs and to understand how we can improve our websites.
Analytic cookies store information about the pages you visit, how long you are on the website, how you got there, what you click on and whether you have visited the website before.
These cookies make our website simpler to use, by recording your preferences.
These are used:
to personalise content for you (for example, your choice of language and region).
store your login and other preferences so you don't have to re-enter this information every time you visit the website.
These cookies record your visit to our websites, your response to our online advertisements and campaigns, track the pages you have visited and the hyperlinks you click on.
This information helps us:
make our websites more relevant to your interests based on your past visits.
tailor our online advertisements and campaigns which are most likely to interest you.
evaluate the effectiveness of our online marketing and advertising campaigns.
All of the above cookies may be placed on your device by us or by third parties on our behalf (for example, advertising service providers like Google and DoubleClick and other service providers for web analytics). The information collected by the cookies from your device may be stored in a country outside your country of residence including countries that may not have equivalent privacy and data protection rules.
If you wish to control what cookies are set on your device through our websites, you can find out how to do this in "How you can manage your cookies" below.
HOW YOU CAN MANAGE YOUR COOKIES
The browsers on most computers, smartphones and other web-enabled devices are usually set up to accept cookies by default. If you wish to amend your cookie preferences for this website, or any other website, you can do this through your browser settings. Your browser's 'help' function will tell you how to do this.
If you are accessing our website from a smartphone or tablet device, then the option to block cookies is usually available in your device settings.
Turning off non-essential cookies will not affect your experience of using the sc.com website, but it may have an impact on how you use our other websites.
For more information about cookies, including more detailed guidance on how you can disable them, visit the Information Commissioner's Office's website at
http://www.ico.gov.uk/for_the_public/topic_specific_guides/online/cookies.aspx. MORE ABOUT YOUR PRIVACY
To find out more about how we protect your data and privacy when using our website, see our
This Cookie Statement was last updated on 1 February 2014.
Copyright © Standard Chartered Bank 2014. All rights reserved. Online Products
There are sections of the Website where we ask for personal information, for example, when you complete online forms to apply for a particular product or service or if you register to use our secure online services such as Online Banking. Please ensure you also read the Terms and Conditions applicable to these product and services.
Using this Website we collect Your Information as follows:
Contact us form
Contact number (optional field)
You're contacting us about (reason for contacting us)
Your comments (optional field)
How we use Your Information
We will always treat Your Information as confidential. We will use good practices to keep it secure and will otherwise abide by the relevant data protection and privacy laws.
Using Your Information – Purposes: If you apply for products and services from the SCB Group, we will use Your Information for the purposes (“Purposes”) of providing and operating the product or service you request and for other related purposes that may include:
updating and enhancing our records and understanding your financial needs.
conducting credit checks, reviewing credit worthiness and assisting other financial institutions to conduct credit checks.
handling queries and complaints.
for debt collection and crime/fraud prevention, detection or prosecution.
for compliance with law, regulation or codes.
to plan, conduct and monitor SCB's business including research and statistical analysis to improve our products and services.
Please ensure you also read the Terms and Conditions applicable to these product and services.
We do not use information collected on this Website for marketing purposes but if you apply for products and services via other SCB Group Websites, Your Information may be used to inform you about other products and services that may be of interest. In certain jurisdictions, your consent will be required before we can do this.
Disclosing Your Information
When using Your Information for the Purposes we may need to disclose it to more than one company within the SCB Group and to our agents, advisors and third party service providers (“Other Parties”). When this happens we will require the Other Parties to handle Your Information using the same level of care that we apply. We will also require them to only use Your Information according to our instructions and directions.
If the Other Parties are overseas Your Information may be sent to another country including countries with weaker privacy and data protection laws than in your country of residence. We will not otherwise disclose Your Information to third parties unless we have your permission or we are under a legal or similar obligation.
This means, by way of example, that Your Information may be disclosed to:
regulators, supervisors, governments or quasi-governmental authorities in countries where we, our agents, advisors or third party service providers have a presence.
agents, advisors or third party service providers under a duty of confidentiality to the SCB Group.
credit reference, debt collection, anti-money laundering and fraud prevention agencies (where necessary for the Purposes).
to evaluate the effectiveness of our marketing of the Website and for statistical analysis.
Retaining Your Information
We will retain Your Information for as long as the purpose for which we collected it continues. It is then destroyed unless further retention is required to satisfy a legal, regulatory or accounting requirement or to protect our interests. As a general rule, we will not retain Your Information for more than seven (7) years.
Privacy, security and communications using the Internet
The Internet is not a secure form of communication and sending and receiving information over the Internet carries with it risks including the risk of access and interference by unauthorised third parties. It is your responsibility to maintain the secrecy of any user ID and login password you hold.
Information passing over the Internet may be transmitted internationally (even when sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than in your country of residence. As a result, we do not accept responsibility or liability for the confidentiality, security or integrity of Your Information in connection with its transmission over the Internet.
In order to maintain the security of our systems, protect our staff, record transactions, and, in certain circumstances, to prevent and detect crime or unauthorised activities, we reserve the right to monitor all Internet communications including web and email traffic into and out of our domains.
Accessing and updating Your Information and contacting us
Depending on the applicable laws, you may have the right to see and/or request changes to Your Information. If so, or if you have questions about our Privacy Statement please write to us:
Head of Compliance, Europe
1 Basinghall Avenue
London EC2V 5DD
We are entitled to charge a small administrative fee to meet our costs in providing you with the information which you have requested. You may also have the right to access information held by credit reference agencies and we will supply details of the relevant agencies upon request.
Changes to our Privacy Statement
We update our Privacy Statement from time to time and you should regularly check this Website to make sure you are familiar with the most recent version.
This Privacy Statement was last updated on 17 May 2012.
Copyright © Standard Chartered plc 2013. All rights reserved.