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Important Information

Updated After-Hours Contact Centre Services

We have made some updates to the Contact Centre’s after-hours services to ensure that your urgent request can be better attended to.

From Monday to Sunday, 8:00pm to 8:00am, you can reach out to the Contact Centre for assistance with the following

  • Online Banking and SC Mobile
  • Card transactions (e.g. unexpected card decline, fraudulent transactions and transaction disputes)
  • Lost / Stolen cards
  • Emergency temporary credit limit increase
  • Emergency cash withdrawal

There is no change to the services offered during normal hours from 8:00am to 8:00pm.

Online Banking and SC Mobile will also continue to provide self-service banking at your convenience.

Thank you for banking with Standard Chartered.

 

FAQ

1. What are the updates to the Contact Centre services and why?

We have made some updates to the Contact Centre’s after-hours services to ensure that your urgent request can be better attended to. These services include:

  • Online Banking and SC Mobile
  • Card transactions (e.g. unexpected card decline, fraudulent transactions and transaction disputes)
  • Lost / Stolen cards
  • Emergency temporary credit limit increase
  • Emergency cash withdrawal

There will be no change to the services offered during normal hours from 8:00am to 8:00pm, Monday to Sunday

 

2. It is after-hours but I have an urgent request for a service not covered in your list of critical services. Can someone still assist me?

For urgent request that are not listed on the after-hours services list, you can log in to Online Banking or the SC Mobile app to submit a Service Request. You should receive a response within the mentioned TAT

We seek your kind understanding and apologise for any inconvenience caused