Frequently Asked Questions – Beyond Credit Card Complimentary Air Tickets Upgrade Programme

1. Who can enjoy this Complimentary Air Tickets Upgrade Programme?

Principal Cardholders of the Beyond Credit Card are eligible for this exclusive benefit.

2. How do I redeem the Complimentary Air Ticket Upgrade?

a. Login to your SC Mobile app. Go to Discover tab at the bottom and select Beyond Credit Card tile.

b. This is your Beyond Welcome Page; you can view all your card benefits and details here.

c. Scroll down to the Privileges Beyond exception section and tap on Travel.

d. Your Complimentary Business Class upgrade codes will be displayed here.

To utilise this benefit, kindly present the redemptions codes and book via the Beyond Concierge at:

1800 407 5212 (Singapore)
+852 3016 3977 (International)

For a smooth redemption process, do also prepare the following information which may be requested by Beyond Concierge:

Beyond Credit Card details
Travellers’ passport details;
Flight itinerary details, including airlines, dates, all accompanying passenger information and frequent flyer membership details, etc.; and
Any special requests.

Do note that you may also be prompted to register for an account on Mastercard Travel and Lifestyle Services to avail this benefit.

3. What am I entitled to under this Complimentary Air Tickets Upgrade Programme?

BENEFIT	FROM 22 NOVEMBER 2025 FOR A LIMITED TIME: ENJOY COMPLIMENTARY BUSINESS CLASS UPGRADE ON RENOWNED AIRLINES WHEN YOU PURCHASE ONE (1) BUSINESS CLASS TICKET AND ONE (1) PREMIUM ECONOMY TICKET.
Airline	This Programme is applicable to flights that offer both Premium Economy and Business Class options.
How to Qualify	Buy one (1) Business Class ticket and one (1) Premium Economy Class ticket with your Beyond Credit Card.
Paid Ticket	Business Class tickets: The paid Business Class tickets can be on any fare type. Premium Economy tickets: The paid Premium Economy Class ticket(s) must be on non-restricted (most expensive fare type of a booking class) fare types only.
Upgraded Ticket	The upgraded ticket is subject to the most restricted (least expensive fare type of a booking class) fare type of the respective airline’s Business Class.
Additional Notes	A maximum of two (2) upgrades may be redeemed in one flight itinerary. You and your travel companion(s) using the Complimentary Air Ticket Upgrade(s) must be travelling on the same flight itinerary. The flight itinerary must start and end in the same city. Only one (1) layover of less than 24 hours is permitted. Open Jaws, open tickets, open returns, circle trips, stopovers and round-the-world trips are not permitted.

4. Which airlines are covered under this Programme? What happens if my selected airline does not have a corresponding Premium Economy Class or Business Class?

This Programme is only applicable to flights that offer both Premium Economy and Business Class options. Should you like to utilise the Programme, do make sure that your chosen flight itinerary meets all the qualifying requirements.

5. What does non-restricted and most restricted fare type mean?

Non-restricted fare type refers to the most expensive fare type of a booking class, and most restricted fare type refers to the least expensive fare type of a booking class.

The fare type determines your checked baggage allowance, ability to change or cancel your booking, select your preferred seat and more.

For illustration purposes only

AIRLINE	MOST RESTRICTED FARE TYPE	STANDARD FARE TYPE	NON-RESTRICTED FARE TYPE
Singapore Airlines	Lite	Standard	Flexi
Cathay Pacific	Light	Essential	Flex
Emirates	Special	Saver/Flex	Flex Plus
All Nippon Airways	Super Value	Special/Basic	Full Flex

6. What if the fare types for the paid and/or upgraded ticket(s) are sold out for my desired flight itinerary?

If the fare types are sold out, you may consider an alternative date/timing which meet all the qualifying requirements.

7. What does a layover refer to?

A layover is short stop at a place/city en route to your final destination. For the purpose of this Programme, an eligible layover refers to any one (1) stop between your start and end destination which lasts for less than 24 hours for international flights or less than four hours for domestic flights.

8. What do open jaws, open tickets, open returns, circle trips and stopovers refer to?

Open Jaws refers to flights to one city with return from another eligible city (e.g. A to B, C to A). If B and C are neighbouring airports in the same city, this will not be seen as open-jaw tickets.
Open tickets refer to air tickets with no fixed travel dates or times, but a pre-determined validity period.
Open returns refer to flexible air tickets with no date or time of return specified.
Circle trips refers to trips in which the start and end destination of the flight itinerary is the same, but involves multiple stopovers between.
Stopovers refer to long stops at a place/city en route to your final destination which lasts for more than 24 hours. For example, if you are travelling from Singapore to Paris and stay at Dubai for multiple days while waiting for your connecting flight to Paris, it is considered as a stopover.

9. How long are redemption codes valid for?

The redemption codes are issued on the approval date of the Beyond Credit Card every year, and are valid for one (1) year each.

CARD APPROVED DATE	1^st JAN 2025
Code issued within seven (7) working days of Beyond Credit Card approval	9^th Jan 2025
Valid till	31^st Dec 2025

10. How do I contact the Beyond Concierge?

You may reach the Beyond Concierge at 1800 407 5212 (Singapore) or +852 3016 3977 (International) for your travel quotation.

All communications will be via mastercard.en-ap@tengroup.com or telephony.

11. Can this Programme be combined with other promotions or discounts?

This Programme cannot be stacked with other promotions, discounts, offers, or internet fares.

12. Will taxes, surcharges, and fees be covered by the Complimentary Air Ticket Upgrade?

Taxes, surcharges, and other fees are not covered by the upgrade and will be charged to the Beyond Credit Card.

13. Can changes or cancellations be made to my original itinerary?

Changes or cancellations are subject to the respective airline’s terms and conditions. Any requests for modifications must be made at least 72 hours prior to departure; otherwise, they will not be accepted. Any changes in routing will be at the cardholder’s expense, including amendment or cancellation fees, taxes, surcharges, and any difference in ticket prices.

14. Are the upgraded tickets transferable?

The upgraded tickets are non-transferable and non-endorsable.