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Call Us

Call our Client Care Centre hotline for immediate assistance

Availability 24/7 Access
Hotline +8809666777111 or +88 02 55669900 or +88-02-8332272
Only From Mobile 16233

Write to Us

Understanding your needs and serving you better is our goal. As we are continuously striving to make every customer experience a pleasant one.

We will get in touch with you within 3 working days from the day we receive your feedback.

Complaint Management - Retail Client

Mailing Address Complaint Management Unit
Client Experience
Level 2, SCB House
67 Gulshan Avenue
Gulshan
Dhaka 1212
Email Address customer.enquiries@sc.com

Contact Persons

Name Designation Contact Number
Maksuda Mohsin Manager, Client Experience 8802 8833003 Ext - 52292
Samiha Chowdhury Manager, Client Experience 8802 8833003 Ext - 52329

Complaint Management - Corporate & Institutional

Mailing Address Client Services Group (CSG)
Level 6, SCB House
67 Gulshan Avenue
Gulshan
Dhaka 1212
Email Address Straight2bank.Bd@sc.com
CSG Hotline 880 2 989 0013+88 09 666 777 111
16233 (From Mobile)
+88 02 833 22 72
(Press 6 for Client Services Group CSG after selecting language)

Contact Persons

Name Designation Contact Number
Shibu Prashad Samadder Head, Client Services Group 8833003 ext 57633
Arif Ul Haque Manager, Client Services Group 8833003 ext 56301
Nazmush Shams Manager, Client Services Group 8833003 Ext - 56303

National Integrity Strategy (NIS) Focal Point

Name Designation Phone/Email Address
Hasinul Arefin Country Head, Performance,
Reward and Benefits Delivery,
Human Resources 		Phone : 8833003
Email: hasinul.arefin@sc.com		 Standard Chartered Bank,
67 Gulshan Avenue, Gulshan,
Dhaka 1212, Bangladesh
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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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