About the Service & Security

About the Service

Online Banking is a simple, hassle-free and secure internet banking service available to Standard Chartered customers* in Bangladesh.
  1. What is Instant Registration? This is a new Online Banking feature, which will allow you to register or re-register for Online Banking Services using your Credit Card or Debit Card credentials.
  2. How can I get access to Instant Registration? You can get access to Instant Registration by clicking the “Instant Registration” link on the Standard Chartered Online Banking login page at www.sc.com/bd
  3. What information do I need to complete for the Instant Registration? An updated mobile number with the bank A valid Debit Card number and PIN A valid Credit Card number and PIN
  4. How can I complete the Instant Registration process? If you wish to register for Online Banking service via instant registration, simply follow the steps mentioned below:- Go to Login Page of Standard Chartered Online Banking at www.sc.com/bdClick on “Instant Registration”Accept the Terms and ConditionsSelect the credential e.g. Debit Card/Credit Card and enter the correct Debit Card/Credit Card PIN Click Next to verify your mobile number registered with bank and confirm Enter the eTAC which was sent to your mobile number Create your Username and Password Login using your Username and Password Once you have created the Username and Password, you have successfully registered to our Online Banking facility.
  5. What if I do not have a Debit Card or Credit Card and PIN but wish to apply for Online Banking? To apply for Online Banking Services, please call our Contact Centre at 16233 (From Mobile Phone) or +88 09 666777111 (from landline) or visit your nearest Standard Chartered branch.
  6. What if my mobile number is not updated in the bank’s system? If the mobile number is not correct or not updated in the Bank’s system, you will not be able to proceed with Instant Registration. First, You will need to update the mobile number with the Bank. Call our Contact Centre at 16233 (From Mobile Phone) or +88 09 666777111 (from landline) to know more about how to change your mobile number.
  7. How many times can I try my Debit/Credit Card number and PIN before I am locked out? You can try up to a maximum of three times to validate your Debit or Credit Card number against your PIN. If you use wrong credentials for more than three times, you will not be able to register instantly using your credentials.
  8. What can I do if I am locked out of the Instant Registration process? Call our Contact Centre at 16233 (From Mobile Phone) or +88 09 666777111 (from landline) to unblock your card credentials and try again for instant registration.
It’s so easy to apply. And, it’s FREE! It’s your own bank. You have instant access to up-to-date information on your accounts. It’s safe & easy. Using your internet banking ID and internet banking Password, you can now bank with confidence knowing that your transactions remain safe with us. With our simple and intuitive navigational toolbars and buttons, you don’t need other instructions or assistance. It’s fast. It takes only a few minutes to get updated account information and complete a banking transaction – giving you more time to do other things. It’s convenient. You can perform on-line banking right from the comfort of your home or office. It’s 24 hours. With this service, you can access your Standard Chartered accounts 24 hours of the day, 365 days of the year. It’s worldwide access. As long as you can access the Internet, you can access your Standard Chartered accounts, anywhere in the world. No special software required. You don’t need to purchase any special software. As long as you have a personal computer (PC) with the minimum configuration, you are ready to start. Wide range of service. Our wide range of on-line banking services will help you to better manage your finance. Moreover, we will progressively add more new services for your convenience.
There is no extra charge for using this service Is this service available 24-hours? Yes. This service is available 24 hours a day, 7 days a week.
Yes, the Standard Chartered products and services are available from overseas except from Cuba, North Korea, Iran, Sudan, and Syria. You will also require access to the Internet with the recommended Internet browser.

Security

This service employs the 128-bit Secure Socket Layer (SSL), which is one of the strongest encryption technology most commonly used by large-scale online merchants, banks, and brokerages worldwide. All online sessions between you and the bank are protected by up to 128-bit encryption, which best protects your information against disclosure to third parties.
Encryption is a method of scrambling your information to protect its transmission across the Internet. Encryption transforms data into an unreadable form, and decryption reverses that process. Both encryption and decryption require the use of a special code, usually referred to as a key. The encryption of data provides a strong degree of protection against tampering while data is moving through the Internet.
  1. Click on [Tools]
  2. Select [Internet Options]
  3. Select [Advanced] Tab
  4. Scroll down to [Security]
  5. Check [Use SSL 3.0]
  6. Click on [OK]
A cookie is information that a web site puts on your hard disk that it can remember something about you at a later time. This mechanism allows the server to store its own information about a user on the user’s own computer. We do not use cookies for this service.
Besides maintaining the confidentiality of your internet banking ID and internet banking password, you should take the following precautions: DO NOT reveal your ID and password to anyone, write down or use it where someone else cannot see. Change your password IMMEDIATELY, using the ‘Change of Password’ service, if you suspect it has been revealed. DO NOT use easily recognised numbers such as your telephone number etc. as your password. REMEMBER TO LOG OUT of the system and close your browser whenever you leave your computer, even for a short while. Clear your browser’s cache on a regular basis so that your account information is removed. This is particularly important if you are using a shared PC. You should clear it after each session. Always use the latest recommended internet browser so that you are using the most updated security features available. Call our phone banking immediately if you notice any unusual transactions on your account.
If you suspect there are unauthorized transactions on your account, please report to our phone banking. Please provide details such as your name, account number, transaction type, date & time of transaction, description of error and amount involved. If you suspect they are due to lost/stolen password, please call our phone banking to terminate the password immediately. You may want to take note of your last log-in date and time, as indicated at the Personal Homepage, each time you log-in to the service.
We strongly recommend you not to conduct your Internet banking transactions on such PCs unless you are sure that it is safe to do so. Please clear browser cache after each session so that your account information is removed from such PCs.
Do not choose a password that is easily identifiable such as your personal telephone number, birthday or other personal information etc. Avoid using sequential numbers (such as 123456) or same number more than twice (such as 123226) for your password. Your password must be kept confidential at all times and not be divulged to anyone. Do not reveal your password to anyone. Your password must be memorised and not be recorded anywhere. Do not write down your password or use it where someone can see. Change your password immediately if you suspect it has been revealed. Change your password regularly. You can change your password anytime under ‘Personal Update – Change of Password’.

Application for the service & Log-in

Application for the service

To use this service, you must have at least a transactional or Credit Card account with the Standard Chartered Bangladesh. Partnership and Public Limited Companies are not eligible Click ‘ New user register ‘ to apply for the Online Banking service.
On our homepage www.sc.com/bd click on “Apply for Internet Banking” and fill out the form. On the Online Banking login screen click on “New User Registration” and complete the form. You can also apply via branch or phone banking.

Log-in

They are unique secret words/characters to each user to ensure confidentiality. You need both of them to log-in. Login ID will be emailed and password mailed at your mailing address.
No, your internet banking ID and password are unique to this service.
Please call phone banking.
Yes, you may change your password, using the ‘Change of Password’ service, anytime to ensure security.
You can only change your Login ID when you login to Internet Banking for the very first time.
If you suspect that your password has been stolen or exposed to others, please change your password immediately. Choose ‘Personal Update’ and change your password online.

Account information & Funds Transfer

Account information

Yes. You can see a summary of your account profile at the Personal Homepage once you have logged-in to Online Banking.
Yes, you can view the transactions belonging to all your accounts under the Account Services Account information section.
You can view your transactional history up to one year for your accounts and the last two statements for your credit card account. Your A/C statements are segmented as per the period selected. Card statements are monthly.
Yes. You can select your latest transaction or historical transactions for a period up to one year from the current date and click on the download button to save the information for your tracking.
The Mail Box is a feature in our Online Banking that allows you to view any messages that the Bank has sent to you.
No. The Mail Box is only for communication between you and Standard Chartered. For security reasons, we do not accept any instruction relating to financial transactions through the Mail Box.
Yes. You can delete the messages from the Mail Box.
All messages will be deleted automatically on weekly intervals.
Yes, you can get transaction alerts by email.

Funds Transfer

You can transfer funds between your own Standard Chartered account, to another pre-registered Standard Chartered Bangladesh account.
Yes, you will need to pre-register the accounts before you can make a funds transfer.
This can be done by visiting any branch or by calling Phone banking at 16233 (From Mobile Phone) or +88 09 666777111 (from landline).
Fund transfers to other Standard Chartered accounts within Bangladesh will take effect right after the transaction.
You can transfer up to BDH 500,000.

Payments & Credit Card services

Payments

Yes. You can delete any of your Set-up Standing Order instructions one business day before the effective due date. Please contact the Bank to effect this request off-line.

Credit Card services

Cards Balance enquiry Card Payment
You can view your current Standard Chartered Credit Card statement online and two previous card statements anytime, anywhere. All you need to do is to click on Card Information under Card Services and select the statement that you wish to see. Your statements are segmented as: Current transactions: Here you will view all your transactions recorded after your last month’s statement from the Bank. Last statement: This will be your last month’s statement. Prior statement: This will be your statement ‘prior’ to the last month’s statement.
You can make payment to your Standard Chartered Credit Card bills via immediate or Set-up Standing order payment mode. Simply click on Card Payment under Card Services and select the card you wish to pay, your debiting account and payment amount.
Your credit card account will be updated in the next two working days.
Yes simply call our 24 Hours Phone banking or contact branch to link your account and credit cards to existing ID and PIN.

Trouble shooting & One Time Password (OTP)

Trouble shooting

You can try upgrading your PC’s Java Virtual Machine.
Ensure that you are using one of the recommended browsers. “This program has performed an illegal operation…” This is commonly known as GPF (General Protection Fault). This is an error that happens at your PC. You have to restart your browser usually. Sometimes you may need to restart your PC. If the problem persists, please consult your PC vendor.
Sometimes, the Internet becomes unavoidably slow to respond. If there is a delay in response from when you have clicked something, please wait. Avoid clicking repeatedly on a particular link. DO NOT CLICK “REFRESH” OR “RELOAD” BUTTON AS THIS WILL TERMINATE YOUR ONLINE SESSION AND YOU WILL HAVE TO WAIT FOR 15 MINUTES BEFORE YOU CAN LOG IN AGAIN.
Please call our phone banking 16233 (From Mobile Phone) or +88 09 666777111 (from landline). Kindly get note of the error code or message if any, to the customer service officer for investigation.
Due to the requirements of the service, “Java” and “JavaScript” must be enabled in your browsers. If you are using Internet Explorer ,
  1. Click on [Tools]
  2. Select [Internet Options]
  3. Select [Advanced] Tab
  4. Scroll down to [Microsoft VM]
  5. Check [JIT compiler for virtual machine enabled]
  6. Click on [OK] & restart the browser
Please refer to [HELP] contents if you’re using browser of other versions.
If you are using Internet Explorer 5,
  1. Click on [Tools]
  2. Select [Internet Options]
  3. Select [General] Tab
  4. Click on [Delete Files] under [Temporary Internet Files] section
  5. Check [Delete all off-line content]
  6. Click on [OK] & restart the browser
Please refer to [HELP] contents if you’re using browser of other versions.

One Time Password (OTP)

3D Secure is a FREE service facilitated by VISA and MasterCard that lets you transact online securely using your debit or credit card. This service is available only on 3D Secure merchant sites. Verified by Visa (VBV) / MasterCard SecureCode (MSC) use password protection during an internet purchase to authenticate the customer as an added fraud prevention measure.
VBV/MSC provides added assurance by verifying you while using your Standard Chartered Visa/MasterCard card to make payments online or e-Commerce sites. You can be assured that any online merchant giving VBV/MSC service is a legitimate commercial entity. A private code means added protection against unauthorised use of your card when you make payments online. VBV/MSC protects your existing Visa/MasterCard giving you assurance that you and only you can use your Visa/Master card for electronic payments. The added protection of VBV/MSC is automatically enabled on your card.
A One-time Password is a password that is valid for only one login session or transaction, on a computer system or other digital devices. OTP is automatically generated via email, SMS into your mobile for authentication.
No registration is required. This feature will be automatically enabled on your card. Please ensure that you have updated your latest email address, mobile phone number with us, as the OTP will be sent to the email address, mobile number in our records.
To update your information, please call our 24-hour Client Care Centre at 16233 (from mobile) or 02 8332272, 09666777111 (from your landphone) or visit us at your nearest branch.
Yes, with the launch, all static 3D secure will be converted to one time password, where one time password will be sent to your email address, mobile number instead and you will no longer input your own set password.
No. This service is free.
Not required, the feature is automatically enabled on all your cards.
Yes. Your card details are encrypted and stored on a secure server.
Not required.
The transaction will fail after 3 attempts of incorrect password, there after you need to re-initiate the transaction.
A one time password is automatically generated to your email address, mobile number.
The password will expire in 5 minutes upon proceeding to the 3D Secure One Time Password page.
If the merchant is not 3D Secure compliant, you will not be asked for your password. Only 3D Secure merchant sites will ask for a password for authentication purpose.
If a merchant is 3D Secure compliant, you will be able to see the Verified by Visa or MasterCard SecureCode logo on the site.
You will be able to purchase online from merchant websites that do not support 3DS. For 3DS enabled websites, you will not be able to complete a transaction without an OTP. If there is a change in your email address, mobile number or you have not registered your email address, mobile phone with Standard Chartered, please update your contact details by calling our 24-hour Client Care Centre at 16233 (from mobile) or 02 8332272, 09666777111 (from your landphone) or by visiting your nearest branch.
An OTP is required for all online purchases made through all 3DS enabled merchants. You may still make online purchases from online merchants that do not support 3DS.
Please call our 24-hour Client Care Centre at 16233 (from mobile) or 02 8332272, 09666777111 (from your landphone) to request for a reset of the blocked status. Please note that any uplifting of blocked status is subject to the Bank’s verification of your identity.
3DS provides an added layer of security by prompting you for an OTP when you make an online purchase. This helps to protect against online fraud by verifying that the customer making the online purchase is the rightful owner of the credit / debit card.
No, the service only uses session cookies, which are filed on your computer temporarily and are automatically deleted when you log out or interrupt the connection.
You can do the following:
  • Check whether the online merchant is a participant of Verified by Visa / MasterCard SecureCode
  • Check whether your system blocks pop-ups. If necessary, switch off the software that blocks pop-ups.
Please call our 24-hour Client Care Centre at 16233 (from mobile) or 02 8332272, 09666777111 (from your landphone)
Yes, you can. You do not need to install any special software. You can always pay online and always rely on extra protection.
No, the OTP is only required for online merchants that support the 3DS authentication protocol.
The OTP will be sent to the registered email address, mobile number of the Primary cardholder.
Earlier, you were required to register your Standard Chartered Visa/MasterCard Credit/Debit Card for Verified by Visa/MasterCard SecureCode and set a static password that you would then enter for every online transaction on the 3D secure page for authentication. You will now be sent a new 8 digit numeric one time password (OTP) to your registered email address, mobile number every time that you initiate an online transaction. You will need to enter this OTP on the 3D Secure page to authenticate your transaction.
No. Every 8 digit OTP is valid only for that particular transaction and cannot be used for any other transaction.
One time password (OTP) will be instantly sent to the email address, mobile phone number in our records, after you have started the transaction and entered your card details. If you do not receive the OTP, please check if your email address, mobile number registered with Standard Chartered is correct or not. If the registered details are correct, you can request for the OTP to be re-sent to you by clicking on the resend link appearing in the below message displayed on the screen. – “you have not received the OTP yet, please click here to request again for your one time password” The resent OTP link will be activated 30 seconds after the first OTP is sent.
You can request for an OTP to be re-sent to you three times only per transaction. You may need to reinitiate the transaction should you not receive your password after resending for three times.
We will send the OTP according to your email address and your mobile phone number in our record. If you are overseas or using overseas mobile service providers, you may receive the OTP via your email.

Disclaimer

This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/bd and entering a website operated by other parties:

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

Thank you for visiting www.sc.com/bd

PROCEED