Our 24-hour Contact Centre is designed to provide ‘one stop solution’ for all your banking needs – any day, any time!

24X7 services
Get access by dialling 16233 through any Mobile Phone and (88-02) 8332272 from any land line.
Access IVR using Banking account number , Credit Card number or Debit Card number
Activate your Card (Debit/Credit)
Self generated password for Debit Card
Enrolment of Online Banking , SMS , eStatement
Financial consultation and application processing for Credit Card or Personal Loan.
Stop instruction: Cheque, Debit Card and Credit Card
Reward point redemption.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.