Chief Transformation, Technology & Operations Officer | Joined November 2021
Roel is the Chief Transformation, Technology & Operations Officer from 1 April 2022. He joined the Bank as Chief Digital, Technology & Innovation Officer in November 2021. Roel spearheads the Bank’s Technology and Operations strategy and the development of its technology systems, business resilience framework and infrastructure which support its customers and employees globally and leads the innovation agenda of the Bank. Roel is also responsible for leading bank-wide transformation, which includes the digital transformation of the Bank into an agile, digital and future-focused organisation.
Prior to joining Standard Chartered, Roel was Chief Operations and Transformation Officer at ING Bank, where he oversaw operations, technology and the broader transformation agenda. During his seven years in this role, Roel led the successful digital transformation of ING, seen by many as a trailblazer in digitising financial services. Before ING, Roel spent ten years at British Telecom, latterly as CEO of BT-Operate based in the UK. At BT, he redefined the technology and operational approach and led the BT communication side of the 2012 Olympics before applying that learning in delivering turn-key digital and infrastructure solutions for major exhibition and sporting events.
Roel holds an MBA in Management & Organisation with a focus on Marketing, Sales & Organisation Development from the University of Groningen.