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Terms and Conditions for use of the Inbox Notifications service

  1. These terms and conditions (“Terms”) apply to your use of the Inbox Notifications service provided by Standard Chartered Bank (Singapore) Limited (the “Bank” or “we” or “Standard Chartered”).
  2. The Inbox Notifications service is provided as part of the Bank’s electronic banking services, and accordingly:
    1. these Terms are in addition to and shall be read with the Customer Terms, our privacy notice published on our website and any other documents forming part of our banking agreement (and any reference to the terms and conditions of the Customer Terms shall include reference to these Terms).
    2. the meaning of key words printed like this is explained in the Customer Terms unless defined in these Terms. The Customer Terms may be accessed at https://www.sc.com/sg/terms-and-conditions/personal-banking/. Some additional key words which apply to the services referred to in these Terms are explained at the end of these Terms; and
    3. in the event of any conflict or inconsistency, these Terms shall prevail over the Customer Terms to the extent of such conflict or inconsistency.
  3. By using the Inbox Notifications service, you acknowledge and agree that:
    1. you are a registered and valid user of our mobile banking services;
    2. in order for you to use the Inbox Notifications service, you need to enable Push Notification on your mobile device for the mobile app;
    3. you shall receive notices and communications via the Inbox Notifications service (which utilises Push Notification) as the main communication channel by electronic means;
    4. you will be required to log in to the mobile app and may need to undergo additional security authentication, in order to view any of the notices and communications;
    5. we may send notices and communications to you in connection with our banking agreement using other communication channels by electronic means including by fax, email or SMS; and
    6. after you complete the registration process, in order for you to continue to use the Inbox Notifications service, you must ensure that: Push Notification continues to be enabled on your mobile device for the mobile app and you have internet or mobile data connectivity.
  4. If you inform us that the security of your mobile app or security code has been compromised or that the electronic equipment which you use to access any electronic banking services is lost or stolen, we may require you to change the security code, re-register for the Inbox Notifications service or cease the use of the Inbox Notifications service.
  5. You are responsible for:
    1. the security code used to access the Inbox Notifications service; and
    2. the security of your mobile device.
  6. In addition to and without prejudice to the disclaimers and exclusions of liability stated in our Customer Terms (as found in the link above):
    1. we do not represent or warrant that the Inbox Notifications service will be accessible at all times, or function with any electronic equipment, software, infrastructure or other electronic banking servicesthat we may offer from time to time;
    2. unless a law prohibits us from excluding or limiting our liability, we are not liable for any loss you incur in connection with the use or attempted use of the Inbox Notifications service, or your instructions, or any unauthorised transactions through or in connection with the Inbox Notifications service; and
    3. you shall indemnify us from all loss and damage which we may incur in connection with any improper use of the Inbox Notifications service.

The following additional terms and conditions apply to you in the event you opt in to or use each of the following features under the Inbox Notifications service:

(A) inbox notifications (banking alerts)

By opting in to or using inbox notifications (banking alerts), you acknowledge and agree that:

  1. you shall receive electronic alerts via inbox notifications (banking alerts);
  2. we will send the electronic alerts to you via the online banking inbox;
  3. after you complete the registration process, in order for you to continue to avail to inbox notifications (banking alerts), you must ensure that:
    1. you continue to opt in to or use the Inbox Notifications service;
    2. you continue to opt in to or use inbox notifications (banking alerts);
    3. Push Notification continues to be enabled on your mobile device for the mobile app; and
    4. you have internet or mobile data connectivity;
  4. we may vary the types of electronic alerts available without notice to you;
  5. notwithstanding paragraph (A)1. above, we may also send you electronic alerts in the form of email or SMS in substance similar to the electronic alerts which you are receiving via inbox notifications (banking alerts);
  6. in the event that for whatever reason you have deactivated or opted out of inbox notifications (banking alerts) or that we have reason to believe that the electronic alerts are not delivered to you successfully via inbox notifications (banking alerts), we shall automatically send the electronic alerts to either your mobile phone number (via SMS) or an email address you provide; and
  7. you may deactivate or opt out of inbox notifications (banking alerts) at any time using the navigation menu of the mobile app once you are signed into the mobile app.

 (B) inbox notifications (marketing alerts)

By opting in to or using inbox notifications (marketing alerts), you acknowledge and agree that:

  1. you shall receive notices and communications pertaining to products and services offered by the Bank and/or the Bank’s merchants or business alliance partners from time to time (collectively, “Offers”) via inbox notifications (marketing alerts);
  2. we will send the Offers to you via the online banking inbox;
  3. after you complete the registration process, in order for you to continue to avail to inbox notifications (marketing alerts), you must ensure that:
    1. you continue to opt in to or use the Inbox Notifications service;
    2. you continue to opt in to or use inbox notifications (marketing alerts);
    3. Push Notification continues to be enabled on your mobile device for the mobile app; and
    4. you have internet or mobile data connectivity;
  4. you consent to the Bank using your information (as stated in clause 27.1 of the Customer Terms) including your personal information to meet a business purpose including for marketing purposes such that Offers are sent to you via inbox notifications (marketing alerts). We will also use your information to select and personalise the Offers and other content in the Offers that we show you via inbox notifications (marketing alerts); and
  5. you may deactivate or opt out of inbox notifications (marketing alerts) at any time using the navigation menu of the mobile app once you are signed into the mobile app.

Meaning of words

For the purposes of the Inbox Notifications service only, unless otherwise stated in these Terms, electronic alerts means an electronic banking service provided by SMS or email or online banking inbox by which we send you messages to alert you to certain types of transactions or to provide financial information, as offered by us and selected by you. For avoidance of doubt, the online banking inbox includes the inbox found in the navigation menu of the mobile app.

Push Notification is a service provided by Apple and Google for their respective mobile operating systems i.e. iOS and Android respectively through which an iOS or Android mobile app can send a user (who has installed the mobile app) a notification.