Understanding and responding to your unique requirements, at home and abroad.
As a Priority Banking customer you are looking for a premium level of service and attention wherever you are. It’s what you can expect from a total banking relationship.
Dedicated Relationship Team
When you become a Priority Banking customer, a dedicated and skilled Relationship Manager is assigned to manage your interests and oversee your total financial relationship with the Bank.
With our team approach you can be rest assured of always receiving a high level of service, expertise and attention in your banking relationship with us.
Ask Once And It's Done Service
As our Priority Banking customer, we understand your need for a faster, simpler and differentiated banking experience. From the way you bank with us to the way you reach us.
Here are some examples of how we serve you:
- Your interactions with us are always facilitated through dedicated banking channels which provide you with the exclusivity that you deserve. These include Priority Banking centres, tellers and hotlines across our countries.
- Your transactions and new product applications ranging from deposits to credit Card and property loans as well as your new relationship account opening process are both simplified and fast-tracked, freeing you up for the more important things to do in life.
- Your specific requests will always be responded promptly with answers and solutions from our fully empowered relationship teams at our branches and call centres.
We also understand that at times we may not get things right. But once you bring it to our attention, we will ensure that we resolve it within the shortest possible time, keeping you fully informed in the process.
As a Priority Banking customer, all you need to do is ask us once and we will ensure that it gets done.
Exclusive Banking Channels
In keeping with the service that you deserve, we offer you access to a full range of exclusive and differentiated banking channels which include.
- Priority Banking Centres with full banking service capabilities, including meeting rooms that provide discretion and confidentiality to consult your relationship team and conduct your transactions
- Priority Banking teller queues at our major branches
- Internet and mobile banking facilities
These simple yet effective time-saving measures help you complete your banking transactions faster and with the level of comfort that you are accustomed to.