Understanding and responding to your unique requirements, at home and abroad.

Understanding and responding to your unique requirements, at home and abroad.

As a Priority Banking customer you are looking for a premium level of service and attention wherever you are. It’s what you can expect from a total banking relationship.


Dedicated Relationship Team

When you become a Priority Banking customer, a dedicated and skilled Relationship Manager is assigned to manage your interests and oversee your total financial relationship with the Bank.

With our team approach you can be rest assured of always receiving a high level of service, expertise and attention in your banking relationship with us.


Ask Once And It's Done Service

<br>Ask Once And It's Done Service

As our Priority Banking customer, we understand your need for a faster, simpler and differentiated banking experience. From the way you bank with us to the way you reach us.

Here are some examples of how we serve you:

  • Your interactions with us are always facilitated through dedicated banking channels which provide you with the exclusivity that you deserve. These include Priority Banking centres, tellers and hotlines across our countries.
  • Your transactions and new product applications ranging from deposits to credit Card and property loans as well as your new relationship account opening process are both simplified and fast-tracked, freeing you up for the more important things to do in life.
  • Your specific requests will always be responded promptly with answers and solutions from our fully empowered relationship teams at our branches and call centres.

We also understand that at times we may not get things right. But once you bring it to our attention, we will ensure that we resolve it within the shortest possible time, keeping you fully informed in the process.

As a Priority Banking customer, all you need to do is ask us once and we will ensure that it gets done.


Exclusive Banking Channels

In keeping with the service that you deserve, we offer you access to a full range of exclusive and differentiated banking channels which include.

  • Priority Banking Centres with full banking service capabilities, including meeting rooms that provide discretion and confidentiality to consult your relationship team and conduct your transactions
  • Priority Banking teller queues at our major branches
  • Internet and mobile banking facilities

These simple yet effective time-saving measures help you complete your banking transactions faster and with the level of comfort that you are accustomed to.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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