For a relationship manager, the word ‘relationship’ has several connotations, but for me it’s about connections; how we connect to others and how we behave toward one another. In my day-to-day role it is my responsibility to ensure that all parts of the Bank are pulling together to give our clients the best possible experience, while simultaneously working with clients to unlock opportunities. Consequently, it is important that I am able to establish and maintain strong internal and external relationships.
In addition to my relationship management responsibilities, I am involved with the diversity initiatives at Standard Chartered. I am a passionate believer in diversity in our workforce – not only of gender, but also of social and cultural background, working style, communication approaches and so on. Diversity is a critical attribute when each of our clients and product partners have different wants and needs – and only through diversity of approach can we meet those needs. There is room for every type of person in this role. I also believe it is incumbent on all senior women, particularly, to help lift others – as it was only through the efforts of those who came before us that any of us have the opportunity to succeed today.