Disclaimer

This link brings you to a third party Website, over which Standard Chartered Bank (Singapore) Limited has no control ("3rd Party Website"). Use of the 3rd Party Website will be entirely at your own risk, and subject to the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.

Standard Chartered Bank (Singapore) Limited makes no warranties, representations or undertakings about and does not endorse, recommend or approve the contents of the 3rd Party Website.

In addition to the terms stated in Standard Chartered Bank (Singapore) Limited's Important Legal Notices, Standard Chartered Bank (Singapore) Limited shall have no responsibility or liability in connection with the content of or the consequences of accessing the 3rd Party Website, including any virus arising from or system failure associated with the 3rd Party Website.

In the event of any inconsistency between the terms herein / the Bank's Important Legal Notices and the terms on the 3rd Party Website, the terms herein / the Bank's Important Legal Notices will prevail.

By clicking "Proceed", you will be confirming that you have read and agreed to the terms herein and in the Bank's Important Legal Notices.

Proceed

FAQ

How much cashback do I earn on this card?

You can earn 1.5% cashback on all your eligible retails spends charged to the Unlimited Cashback Credit Card.
And, from now to 30 June 2017, you can earn 3% cashback on all your eligible foreign currency retail spends.

What are considered as eligible retail spends?

All retail transactions except those listed below are considered as eligible retail spends.

a. any cash advance;
b. any fees and charges (including annual fees, late payment fees, interest charges, and or finance charges) charged to your Card;
c. any balance or fund transfer;
d. any monthly instalment of an EasyPay transaction;
e. any amount charged to your Card (and/or your supplementary credit card) that is subsequently cancelled, voided, refunded or reversed;
f. recurring payments or payments made to all billing organisations using Standard Chartered Online Banking;
g. AXS or ATM transactions made using the Card;
h. amounts which have been rolled over from the preceding months’ statements;
i. tax refunds credited into your Card account (and/or your supplementary credit card account);
j. any tax payments charged to your Card (and/or your supplementary credit card);
k. any insurance premiums charged to your Card (and/or supplementary credit card); and
l. any top-ups or payment of funds to any prepaid cards (with the exception of EZ-Reload charged to your Card) and any prepaid accounts including without limitation to the following accounts or any other accounts as we may specify from time to time:

· EZ LINK PTE LTD · FLASHPAY ATU · OANDAASIAPA
· EZ LINK PTE LTD (FEVO) · TRANSITLINK* · OANDA ASIA PAC
· EZ-LINK PTE LTD SINGAPORE · TRANSIT LINK* · PAYPAL * BIZCONSULTA
· EZ-LINK TOP-UP KIOSK · TRANSIT LINK PL · PAYPAL * OANDAASIAPA
· EZ-LINK (IMAGINE CARD) · TRANSIT · PAYPAL * CAPITALROYA
· EZLINK* · MB * MONEYBOOKERS.COM · Saxo Cap Mkts Pte Ltd
· EZ LINK · WWW.IGMARKETS.COM.SG · SKR*SKRILL.COM
· EZLINKS.COM
What are considered as eligible foreign currency retail spends?

All retail transactions charged in foreign currency except those listed below are considered as eligible foreign currency retail spends.

a. any transactions charged in Singapore Dollars (including but not limited to overseas transactions that are billed in Singapore Dollars, any fees and charges such as annual fees, late payment fees, interest charges, and or finance charges, balance transfer or fund transfer, AXS or ATM transactions made using the Card, tax refunds credited to your Card (and/or your supplementary credit card account), tax payments charged to your Card (and/or your supplementary credit card account));
b. any cash advance;
c. any monthly instalment of an EasyPay transaction;
d. any amount charged to your Card (and/or your supplementary credit card) that is subsequently cancelled, voided, refunded or reversed;
e. recurring payments or payments made to all billing organisations using Standard Chartered Online Banking;
f. amounts which have been rolled over from the preceding months’ statements;
g. any top-ups or payment of funds to any prepaid cards and any prepaid accounts including without limitation to the following accounts or any other accounts as we may specify from time to time:

· EZ LINK PTE LTD · FLASHPAY ATU · OANDAASIAPA
· EZ LINK PTE LTD (FEVO) · TRANSITLINK* · OANDA ASIA PAC
· EZ-LINK PTE LTD SINGAPORE · TRANSIT LINK* · PAYPAL * BIZCONSULTA
· EZ-LINK TOP-UP KIOSK · TRANSIT LINK PL · PAYPAL * OANDAASIAPA
· EZ-LINK (IMAGINE CARD) · TRANSIT · PAYPAL * CAPITALROYA
· EZLINK* · MB * MONEYBOOKERS.COM · Saxo Cap Mkts Pte Ltd
· EZ LINK · WWW.IGMARKETS.COM.SG · SKR*SKRILL.COM
· EZLINKS.COM
How is the 1.5% cashback calculated?

Unlimited Cashback is calculated on a monthly basis based on your statement date and will be calculated based on two decimal places for each individual eligible retail transactions posted in the statement month without any rounding off.

Unlimited Cashback earned will be reflected in that month’s card statement but credited to your principal Card account only in the following statement cycle month. The Unlimited Cashback amount will then be automatically offset against the following statement cycle month’s billed amount.

How is the 3% foreign currency cashback calculated?

The 3% foreign currency cashback is calculated on a monthly basis based on your statement date and will be calculated based on two decimal places for each individual eligible foreign currency retail transactions posted in the statement month without any rounding off. Cashback earned will be reflected together with the 1.5% Unlimited Cashback you are eligible to receive as an aggregated amount in that month’s card statement but credited to your principal Card account only in the following statement cycle month. The total cashback amount will be automatically offset against the following statement cycle month’s billed amount.

EZ-Reload
General
What is EZ-Reload by Card?

EZ-Reload by Card is a service by Ez-Link that automatically tops up your card when it has insufficient value for payment.

With each auto top-up, your credit card account will be debited with the designated top-up amount of S$50.25 (inclusive of $0.25 Convenience Fee for each top up). Please note that the convenience fee is charged by EZ-Link and we are unable to waive it.

How do I enrol for the EZ-Reload facility?

Your Unlimited Cashback Credit Card is automatically enrolled for EZ-Reload by Card. Once you receive the SMS containing the Autoload Reference Number (ARN), proceed to any General Ticketing Machine located at all MRT stations to activate the service. (This must be done within 6 months from the time you received the SMS.)

What is my CAN number?

CAN Number is the 16-digit unique identifier for your ez-link purse embedded in your Unlimited Cashback Credit Card. This is printed on the back of the credit card, as shown in the illustration below.


Can I have the Unlimited Cashback Credit Card that does not come with ez-link purse embedded in it?

The Unlimited Cashback Credit Card comes embedded with ez-link purse, which allows a stored value of up to SGD$50. If you do not wish to utilise the ez-link purse, simply do not add any value to it. You can continue using your Unlimited Cashback Credit Card normally.

Can I opt-out of the EZ-Reload service?

If you do not wish to utilise the EZ-Reload by Card service, simply ignore the Activation Code SMS sent to you. If EZ-Reload by Card is not activated, it will be automatically terminated after 6 months from the date of the Activation Code SMS.

What if I did not receive the SMS with the Autoload Reference Number (ARN) for EZ-Reload? What do I do?

If you did not receive the activation code Autoload Reference Number (ARN) via SMS, please contact EZ-Link at 6496 8300.

Fees
Is there a fee for EZ-Reload by Card service? Can it be waived?

Yes, there is a convenience fee of $0.25 per EZ-Reload top-up. As this is charged by EZ-Link, we are unable to waive it.

Lost/damaged/Renewal Card
What should I do if I have lost my Unlimited Cashback Credit Card?

In the event your card is lost, you need to do the following:
To report the lost of your card, please call our 24-hour Client Contact Centre at 1800 7477 000

(Only if EZ-Reload is activated) To disable the ez-link purse embedded in your card, please calls EZ-Link hotline at 6496 8300.

EZ-Link will block the ez-link purse on your card and terminate the EZ-Reload by Card facility within 48 hours. The remaining value of your ez-link purse will be refunded back to your credit card account (within 1 month).

Please note that there will be a new CAN number for your ez-link purse whenever a new credit card is issued to you.

What should I do if my Unlimited Cashback Credit Card is damaged?

In the event your card is damaged, please call our 24-hour Client Contact Centre at 1800 7477 000 for a replacement. Once you have received your new credit card, you may proceed to the TransitLink Ticket Office for a refund of the remaining value in your ez-link purse personally with your old card and NRIC/Passport.

Do note that there will be a new CAN number for your ez-link purse whenever a new credit card is issued to you.

When I replaced my credit card, can I maintain my ez-link purse with the same CAN number?

Every Unlimited Cashback Credit Card comes with a unique CAN number. For security purposes, we do not maintain the old ez-link purse when a card is replaced.

How do I activate the EZ-Reload by Card service when I receive my new replaced/renewed credit card?

When a new credit card is sent to you, you will be assigned a new CAN number. Upon activating your new credit card, you will receive your activation code via SMS from EZ-Link to activate the EZ-Reload by Card facility within 7 working days. You may activate the EZ-Reload facility at any General Ticketing Machine with your card and the activation code.

Refunds/Transfer of balance in the ez-link purse
How do I request for a refund of the remaining value in my ez-link purse embedded in the Unlimited Cashback Credit Card?
EZ-Reload by Card Do you possess the physical card Action Required
Activated Yes You may proceed to any TransitLink Ticket Office for a refund personally with your card and NRIC/Passport
Activated No Please call EZ-Link at 6496 8300 to request for a refund
Not Activated Yes You may proceed to any TransitLink Ticket Office for a refund personally with your card and NRIC/Passport
Not Activated No You will not be able to request for any refund
Can I transfer my balance on my ez-link purse to my new credit card ez-link purse?

No, unfortunately we are unable to transfer the balance from the old ez-link purse to the new ez-link purse as this is maintained by EZ-Link. However, you may visit any TransitLink Ticket Office to request for a refund.

Others
Can I change the EZ-Reload top-up amount on my credit card?

If you wish to change the default $50 EZ-Reload amount, please refer to the steps below. Please allow up to 4 weeks for the change to take effect.

EZ-Reload activated EZ-Reload not activated
Step 1: Proceed to any TransitLink Ticket Office to terminate the default S$50 EZ-Reload Facility. Click here to terminate the default EZ-Reload amount of $50. If you encounter any issues, you may also call EZ-Link at 6496 8300.
Step 2: Reapply for the EZ-Reload by Card service at www.ezlink.com.sg with your preferred EZ-Reload amount.

Please allow at least 7 working days for your account to be updated before you reapply online.
Reapply for the EZ-Reload by Card service at www.ezlink.com.sg with your preferred EZ-Reload amount.

Please allow at least 7 working days for your account to be updated before you reapply online.
Step 3: Activate your EZ-Reload by Card service at any General Ticketing Machine once you received the Activation Code sent to you via SMS Activate your EZ-Reload by Card service at any General Ticketing Machine once you received the Activation Code sent to you via SMS
Can I deactivate the EZ-Reload by Card service?
EZ-Reload activated EZ-Reload not activated
Please visit TransitLink Ticket Office with your Card and NRIC/Passport to deactivate the EZ-Reload by Card service Click here to cancel the EZ-Reload by Card service
Please note that if you have activated the EZ-Reload by Card service or trigger an Auto Top-Up in the last four days, you can only deactivate seven days later. Please note that if you have activated the EZ-Reload by Card service or trigger an Auto Top-Up in the last four days, you can only deactivate seven days later.

Should you wish to re-apply for EZ-Reload by Card service, kindly wait for 7 working days for your account to be updated before re-applying


How do I top up my ez-link purse embedded in my Unlimited Cashback Credit Card?

You can proceed to any of the following to top-up your card manually:

A. Self Service Machines

  • General Ticketing Machine (GTM) at all SMRT stations and all SBST/NEL stations
  • TransitLink Add Value Machine at selected stations, bus interchanges and selected bus stops
  • AXS Stations

B. My EZ-Link Mobile App (for android phone users only)

  • Download My EZ-Link Mobile App from Google Play Store and top up your ez-link card from your NFC enabled Android Handset.

C. Manned Counters

  • TransitLink Ticket Office
  • Passenger Service Centre

D. Others

  • 7-Eleven Convenience Stores
  • Cheers Convenience Stores
Account Based Ticketing (ABT)
What if I am holding on to the Unlimited Credit Card which comes with the EZ-Link functionality? Is the payment mode automatically switched from EZ-Link functionality to contactless payment for purposes of the ABT?

If your Mastercard® contactless card also comes with EZ-Link/NETS FlashPay functionality, you will need to switch your card’s payment mode to contactless payment at the GTMs located in any train station 3 days after receiving the confirmation email. This switching should be completed prior to transit usage in order for you to participate in the ABT.

How do I get a refund for the balance amount on my existing EZ-Link purse?

For the Unlimited Credit Card with the EZ-Link functionality:
a. If the EZ-Reload function has not been activated on your card: You may obtain an immediate refund at the TransitLink Ticket Office if the refund amount is less than $100. For refund of $100 and above, a deferred refund will be processed and your card will be retained. The deferred refund will take 21 days for payment via transfer to another EZ-Link card or to a bank account as stipulated by you.

b. If the EZ-Reload function has been activated on your card: You will have to first terminate EZ-Reload at the TransitLink Ticket Office. After successful termination of EZ-Reload, you may visit the TransitLink Ticket Office to obtain an immediate refund if the amount is less than $100.