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Help Center
Help Center
  1. Help Centre
  2. Credit Card

Get help on credit card matters

Frequently Asked Questions

The application criteria varies for different credit cards. Click here to learn more and find the best card to suit your needs.

MyInfo is a one-stop data platform that saves time by automatically filling out government e-forms. Using this will help to reduce the time taken for your application.

You should receive an instant digital approval for applications via MyInfo. For manual applications, please allow at least 14 working days for processing.

Any application that has missing documents or incomplete information will cause a delay in processing. Please note that all applications are subject to our approval.

‘Principal cardholder has to complete and submit the application form with the required documents to us for processing. You may download a copy of the Supplementary Card Application Form here.

We have a suite of products that can help with finance management.

• Click here to find out more on Credit Card Funds Transfer.

• Click here to find out more on Easy bill

• Click here to find out more on EasyPay

For the full list of fees and charges that apply, click here .

Annual Fee waiver
Submit your request via our automated phone banking system at 6747 7000.

Late Fee waiver
1. Submit your waiver request via automated phone banking system at 6747 7000

2. Online Banking or SC Mobile app
Step 1: Log in to Online Banking or SC Mobile app
Step 2: Select “Help & Services”
Step 3: Select “Card Management”
Step 4: Select “Credit Card Fee Waiver”
Step 5: Eligible card(s) for waiver can be selected and you can select a maximum of 5 cards in a request. After selection, click “Next”
Step 6: Click “Confirm” to submit your request. You will receive result notification within 1 working day.

Click here for the full list of available Digital Services.

You can refer to the “Payment Due Date” on your credit card statement

Online Banking or SC Mobile app
It will take at least 1 working day for the updated outstanding balance and transaction history to be updated. Click here for more information.

Fast and Secure Transfers (FAST) (if you’re paying from other bank accounts)
• Log in to other bank’s online banking platform and select Funds Transfer option. Add the 16 digit Standard Chartered Credit Card number as a FAST payee and opt to transfer funds via FAST

Interbank Transfer
• The relevant steps and payment limit may differ from bank to bank. Please seek assistance from the bank you are originating the payment from if you encounter any difficulties.
• Payment must be made at least 2 to 3 working days before Payment Due Date.

GIRO payment
• Processing of your GIRO instruction may take 4 to 6 weeks from receipt of your application. Once we have received your application form, an acknowledgement letter will be sent to you.
• Payment will be debited automatically 1 working day before the payment due date from your designated bank account. Please ensure sufficient funds in the account 4 working days before due date to avoid any returned GIRO fee.

Cheque payment
• If you are making payment for multiple card accounts, please write the appropriate account number(s) and amount(s) to pay to each account on the reverse of the cheque.
• Cheque must be deposited at least 2 working days before payment due date for processing.

Cash Deposit Machine (CDM)
• No card is required. Simply key in 16 digit credit card number or 10 digit account number.
• Payment must be made at least 1 working day before Payment Due Date.

Branch
• As service fee of SGD5 will be charged for payments over the counter.
• Payment must be made at least 1 working day before Payment Due Date.

AXS Station
• Payments can be made via any AXS Station located islandwide.
• Payment must be made at least 2 working days before Payment Due Date.

Generally, credit limit will be updated within two working days after payment is received by the Bank. Please note that payments via GIRO, cheque and interbank transfer may require a longer time due to debiting bank or cheque clearing requirements.

While refunds from merchants will offset the total outstanding balance, it is not recognised as a payment. You would still need to make a payment as reflected in your latest month’s statement.

You may do so via Online Banking/ SC Mobile app. Please click here to find out more, or simply follow the steps below.

Step 1: Login to Online Banking or SC Mobile app
Step 2: Go to “Help & Service”
Step 3: Under “Card Management”, select “Credit Balance Refund”
Step 4: Select the available receiving account or cashier’s order to receive the refund.
Step 5: Enter the refund amount and select your reason for the refund.
Step 6: Review the refund details.
Step 7: Submit your request. We will send you an email and SMS when your request is completed.

Click here for the full list of available Digital Services.

Online Banking
Step 1: Go to “Menu”.
Step 2: Select “Credit Cards” option.
Step 3: Go to “Card Summary”.

SC Mobile app
Step 1: Click on “Accounts”.
Step 2:Select Any “Credit Card”.
Step 3: Select “More” options.
Step 4: View under “Card Details”.

You may submit your request here.

Click here to download the form.
Attach your latest income document(s) together with the completed form and mail them to the below address.

Standard Chartered Bank (Singapore) Limited, Banking Operation,
Tampines Central Post Office, P.O. Box 226, Singapore 915208

Alternatively, you may fax the documents to 6305 1701.

Consent from all supplementary cardholders will be required prior to the review. Simply follow the steps below.

Step 1: Complete the Credit Limit Review Form here.
Step 2: Where applicable, all supplementary cardholders are required to sign on the form.
Step 3: Attach your latest income document(s) together with the completed form, and send it back to us by mail using the reply envelope. Alternatively, you may fax the documents to 6305 1701.

Note: If you have more than 2 supplementary card holders, please download this form.

You may request for a reinstatement of your account via the steps below.

Step 1: Complete the reinstatement form provided here.
Step 2: Provide your latest income document(s) according as indicated on the form.
Step 3: Attach your latest income document(s) together with the completed form, and send it back to us by mail using the reply envelope. Do note that all arrears of the suspended account(s) need to be cleared before the account can be reinstated.

Alternatively, you may fax the documents to 6305 1701.