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Card’s magnetic stripe for overseas use: FAQs

1. Why are my overseas ATM withdrawals or card transactions being declined?

Your overseas ATM withdrawals or card transactions may be declined because the magnetic stripe on your card has not been enabled for overseas use.

For your security, overseas magnetic stripe use is disabled by default on all Standard Chartered cards. This follows an industry-wide security measure introduced by the Association of Banks in Singapore.

Please click here to enable overseas card usage online after ensuring your card has been activated.

You may also enable or disable this function in SC Mobile, our mobile banking app, which is available for free on the App StoreTM (iOS) or Google Play (Android).

2. How do I know if my credit/debit card is enabled or disabled for overseas usage

You will receive an automatic SMS notification from the Bank after you enable or disable your card for overseas use.

You can also check and manage your overseas card usage settings in SC Mobile.

3. How do I enable/disable the magnetic stripe for overseas use on my ATM / credit / debit card(s)?

You can enable/disable your card’s magnetic stripe for overseas use here or through SC Mobile or SMS. Please note that you can only do this after your card has been activated. If you are the principal cardholder, you will need to enable or disable this function for any supplementary cards. Please refer here for more information.

4. Why am I able to make EMV chip transactions when I did not activate the overseas magnetic stripe function on my credit/debit card?

The overseas magnetic stripe function only applies to overseas ATM cash withdrawals and card transactions at terminals where your card is swiped. Your card can still be used overseas at terminals and ATMs that accept EMV chip transactions.

However, some countries may still use magnetic stripe terminals, so you may need to enable the magnetic stripe before you travel.

*Note: “POS” stands for Point-of-Sale and “EMV” stands for Europay, Mastercard and Visa.

5. What is the difference between magnetic stripe and EMV chip transactions?

The magnetic stripe is the black stripe on the back of your card. It stores your card information and is easier to copy. An EMV chip is the small chip on the front of your card. It uses security technology that helps protect your card details. In Singapore, EMV chip cards are recognised by the Monetary Authority of Singapore to have a higher level of data security than magnetic stripe-only cards to protect against card fraud.

For magnetic stripe transactions, the merchant swipes your card. For EMV chip transactions, the merchant inserts your card into the payment terminal.

Some countries, such as the USA, Japan and Korea, may still use magnetic stripe terminals more often. You may need to enable the magnetic stripe if you plan to use your card there.

6. How do I disable the EMV chip on my credit/debit card?

You cannot disable the EMV chip on your credit or debit card at the moment. The EMV chip remains active for both local and overseas transactions.

However, you can manage certain overseas card usage settings in SC Mobile or Online Banking, such as overseas in-store transactions.