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Important Information

Important Changes to Customer Terms – Effective 20-September 2020

We are making changes to the Customer Terms to update:

  • Clause 9.17 for the changes on the types of electronic alerts; and
  • Clauses 9.19 and 9.20A for the defaulting of email as the mode of electronic alerts, to emphasise the importance of ensuring that your contact information in our records is accurate, and that you are responsible for ensuring that your electronic equipment and email mailbox are capable of receiving electronic alerts from us; and
  • Clause 9.21 for the additional circumstances that the electronic banking services depend on for its availability and proper functioning.

The updated Customer Terms will take effect from 20 September 2020 (inclusive of this date).

As we think it is important that you understand your rights and obligations under the banking agreement, we urge you to read the updated Customer Terms in full here.

The revised Customer Terms will also be available at any of our branches; or you may call our 24-hour Client Contact Centre at +65 6747 7000 to request a hard copy.

With effect from 20 September 2020, please also note that by default, we will be sending email and push notifications only for all transaction alerts, unless specified otherwise. Please also refer to the E-Payments User Protection Guidelines here for more information on transaction notifications.