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Important Information

Lunar New Year New Notes have been fully reserved

Dear clients,

Thank you for your overwhelming support towards our Lunar New Year new notes online reservation service. All slots have been taken up. Collection of reserved notes starts from 24 January to 8 February 2024 at your selected branch and time slot.

For clients aged 60 and above, or with special needs, you may visit our branches between 24 January to 8 February 2024 to exchange without any prior reservation.

You may also choose to explore a more sustainable way of giving by opting for *FIT-For-Gifting Notes or customised e-Ang Bao via PayNow on the SC Mobile App.

*FIT-For-Gifting Notes are similar in quality to notes from ATMs. They are generally clean and suitable for recirculation and festive gifting. You can opt for FIT-For-Gifting Notes at any of our branches from 24 January onwards without prior reservation.

Thank you for banking with Standard Chartered. We wish you a happy and prosperous Lunar New Year!

 

Important Scam Alert:

Stay vigilant and check on the authenticity of offers this festive period. Beware of scammers who may ask you to download an app or file via a third-party link or visit a phishing website via a link, SMS or QR code to ask for your information. Always download apps from official app stores and never disclose your personal particulars to anyone.

Frequently Asked Questions (FAQ)

  • All clients are required to reserve the new banknotes via the Online Reservation system accessible via SC Mobile App. Please refer below for the respective dates:

    • Reservation Period:  From 10:00AM 17 January to 23 January 2024
    • Collection Period: 24 January to 8 February 2024

    Please note that the collection timeslots and banknote denominations are each subject to availability on a first come, first-serve basis. The online reservation system may close earlier than 23 January, if all the collection timeslots and bank notes are fully reserved.

  • Each account holder can only make one online request during the Reservation Period.

  • You may visit our branches between 24 January to 8 February 2024, please note that new notes are whilst stocks last.

  • This is to ensures that there are sufficient stocks for our clients’ desired denomination(s).

  • We are unfortunately unable to, as there is a limit to the number of slots per branch. You may choose to select other branches with available slots to collect your new notes. Please note that slots and notes availability are on a first-come first-serve basis.

  • No amendment to the timeslot, date or branch is allowed once your booking is confirmed. If the notes remain uncollected on that day, the reservation will be automatically canceled without further notice to you.

  • You will need to provide the reservation number indicated on the push notification, confirmation email or SMS sent to you at the branch.

  • Yes, you will be provided with a Q number for the exchange of new notes. Please feel free to approach our staff on the ground if you need any help.

  • You may visit our branches between 24 January to 8 February 2024, please note that new notes are whilst stocks last.

  • ‘Fit-for-Gifting’ notes (or ‘Fit notes’ in short) are used currency notes that are generally clean and of suitable quality for recirculation, including for festive gifting. They are similar in quality to notes from ATMs.

  • The issuance of new notes to meet the demand for festive gifting wastes resources and generates unnecessary carbon emissions. A large majority of new notes are used only once for gifting and are returned to MAS shortly after each LNY. While most of the returned notes are recirculated to meet public demand, such as to replace unfit notes in circulation, the volume of such notes far exceeds replacement needs. The excess notes are subsequently destroyed before the end of their useful life. The carbon emissions from the yearly issuance of excess new notes are comparable to powering 430 four-room HDB flats annually. It would require 10,000 new trees to be planted to offset the emissions.

    The practice of printing new notes for festive gifting and subsequently destroying most of them is not in line with environmental sustainability and Singapore’s aspiration to achieve net zero carbon emissions by 2050 as part of the global effort to mitigate climate change.

    The use of Fit notes for festive gifting reduces the environmental impact of new notes issuance and is a more sustainable option compared to gifting new notes. We can play our part in protecting the environment by choosing to use Fit notes instead of new notes.

  • You can walk into any of our branch without any prior reservation to exchange for Fit notes.

  • As Fit notes are notes that could have been re-issued more than once, some of these notes may have fold lines or minor stains on them but are generally clean. All Fit notes have been verified by banknote processing machines to meet the standards required for re-circulation.

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