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Lunar New Year 2025 New Notes Reservation Terms and Conditions

  1. Only existing customers of Standard Chartered Bank (Singapore) Limited (the “Bank”) who hold a current, cheque or savings account with the Bank are eligible to make a reservation request. Your account must have sufficient funds at the time of collection of the new notes.
  2. You may reserve new notes via our website during the reservation window starting from 07 January 2025, 12 a.m., while stocks last.
  3. Reservation of collection slots and new notes are subject to availability on a first-come-first-served basis.
  4. In your application, you must provide us with the information that we ask for. The information you provide must be accurate and complete.
  5. Only one (1) reservation is allowed per customer. You may not change your reservation request once it has been submitted.
  6. New notes available for reservation are in denominations of SGD2, SGD5, SGD10 and SGD50. Reservations of SGD2 notes must be in bundles of 100 pieces. Each denomination is also subject to a maximum cap on the quantity that can be reserved as set out on our website. We may update these maximum caps at our discretion.
  7. The reservation and exchange limit for new notes per customer is SGD800.
  8. The collection period is from 14 January to 27 January 2025 (both dates inclusive).
  9. We will send you a confirmation message via SMS and/or e-mail with the date, time and branch location of your collection slot. Please collect your new notes personally according to the date, time and branch location of your confirmed collection slot. You must bring along your reservation confirmation e-mail or SMS for collection. We will deduct the relevant amount from your current, cheque or savings account upon collection of the new notes.
  10. Alternatively, you may also authorize another person to collect the reserved new notes on your behalf. To do so, you must issue a cash cheque from your current or cheque account with us for the equivalent value of the new notes reserved. Your authorized person can collect the reserved new notes by presenting this cash cheque at the confirmed collection location.
  11. Your reserved notes will be prepared in advance and kept with the Standard Chartered Priority Centre or branch that you have selected. You may not change the quantum or composition of the new notes which you have reserved.
  12. Should you visit another location other than your confirmed collection location, we will not be able to issue new notes in the amount and denomination that you have requested.
  13. If you do not collect the reserved new notes on the confirmed collection date and at the confirmed location, your reservation request will automatically be cancelled without further notice to you.