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Allianz Cyber Insurance Master Policy and Conditions

From 1 January to 31 December 2019, Spree Credit Cardholder (“Cardholder”) who buys a Covered Item online and pays for it using the Spree Credit Card will enjoy the benefits of the Allianz Cyber Insurance Master Policy underwritten by Allianz Global Corporate & Specialty SE Singapore Branch (“Allianz”).

  1. Product Table of Benefits
Maximum Amount Payable Per Period of Insurance All Sum In Singapore Dollars
1 Section 1 – Digital Online Shopping Protection 1,000
Limit per item 500
2 Section 2 – Online Price Guarantee 1,000
The minimum price difference between the Purchased Covered Item and the same exact item found on another website with a lower price 50

*Maximum liability per Cardholder for the Period of Insurance is SGD 1,000.

  1. Digital Online Shopping Protection

In the event that you buy goods (new goods or gifts) online for your personal use that turn our to be a “Non-delivery of the goods” or “Non-compliant goods”; insurance cover is provided.

“Non-delivery of the goods” is expressed as: “Non-compliant goods” is expressed as:
a)     The goods are not delivered, or are only delivered in part (this refers to a scenario in which the goods have not been received (in full) within 2 weeks of the agreed delivery date),

b)     You have contacted the seller/ e-merchant and asked him to deliver within a period of a further two weeks (this can be done in writing, by e-mail or by fax – evidence of having contacted the seller/ e-merchant needs to be provided) and

c)     The seller fails to fulfil his obligations in a timely manner.

a)     The item received does not correspond to the item initially ordered from the Online Merchant in that the Covered Item being delivered is damaged, different, or incomplete.

b)     You have contacted the seller/ e-merchant and asked him to repair or replace with a new one within a period of a further two weeks (this can be done in writing, by e-mail or by fax – evidence of having contacted the seller/e-merchant needs to be provided) and
c)     The seller fails to fulfil his obligations in a timely manner.

In the event that the goods delivered to your doorstep have disappeared or gone missing, then insurance cover is provided, with the conditions as below:

  1. The purchased goods are left on your doorstep without your consent.
  2. The seller/e-merchant refused to reimburse you the substantiated losses.

The benefits that you will receive in an insured event are:

  1. Assistance service to help you recover the substantiated losses
    1. Advice and support on how to solve the case with the seller/ e-merchant
  2. Indemnification of the substantiated losses (including shipment & return cost) if the seller/ e-merchant doesn’t reimburse you after your request
    1. Financial compensation for purchased / sold items and reimbursement of delivery / return shipment costs.
  3. Total loss amount of up to SGD 1,000
    1. The benefit components provided under the “Digital Online Shopping Protection” are limited to loss amount of SGD 500 per item and/ or a total combined loss amount of SGD 1,000 per Cardholder within a given Period of Insurance.
  4. Cash reimbursement will be provided if it is a delivery of damaged, different or incomplete goods, with condition that the cash reimbursement will not be greater than the cost of particular part(s) that are affected.
  1. Online Price Guarantee

When a Spree Credit Cardholder purchases a Covered Item online and pays for it in full, using the SCB Spree Credit Card and within 14 calendar days of the date of purchase, finds the exact item being offered at a lower price on another website, Allianz will reimburse the price difference up to SGD 1,000 per Covered Item to the Cardholder, provided always that:

  1. The minimum price difference between the Purchase Price paid for the Covered Item and the lower price of the same exact item found on another website is SGD 50.
  2. The benefit components provided under the “Online Price Guarantee” are limited to loss amount of SGD 1,000 per Cardholder within a given Period of Insurance.
  3. The cheaper item must have the same size, make and model number, same model year and produced by the same manufacturer, attachment, accessories as the Covered Item.
  4. The online advertisement of the item with the lower price must be printed or screenshot on the same day of discovery and submitted as proof of loss at the point of claim. The advertisement must show the date it is printed or screenshot, the merchant’s Internet address, the advertised price and details of the item, including the make and model number and the manufacturer.
  5. The price difference must not include any applicable taxes, storage, shipping, handling and postage charges.
  6. Where the Covered Item is purchased in a foreign currency from the online store, the item with the lower price on another website must also be published in that same foreign currency, notwithstanding the amount reflected in the Credit Card statement is in Singapore dollars.
  7. A Covered Item that the Cardholder buys as a gift is covered under the Policy. In the Event a price difference is discovered, only the Cardholder, not the recipient of the gift, shall be entitled to a claim under this Policy.

“Covered Item” is defined as any retail product that is purchased new online for personal use or given as a gift and paid for entirely with the SCB Spree Credit Card at the point of purchase. The item must be purchased from a Third Party retail business registered with a valid business license according to the jurisdiction of the country which it is situated in and which accepts payment for goods through a secured online payment gateway and should not be an excluded item identified in Section 5.

  1. Claims

Please submit your claims request and notification to Allianz directly via email at scbclaims@allianz-assistance.com.sg
As soon as practicable, and in any case, within 30 days after the date of occurrence of an event, which may give rise to a claim, you must give written notification to Allianz.
If you do not, Allianz can reduce your claim by the amount of prejudice they have suffered because of the delay. You must co-operate with them at all times in relation to the provision of supporting evidence and such other information as they may reasonably require.
At a minimum, Allianz may request:

  1. Your first name and your last name
  2. Evidence that your insured product is insured with us
  3. A description of the incident that caused you to submit a claim
  4. A screenshot of the original printed sales receipt related to the purchase
  5. A screenshot of proof from your e-merchant that you did not provide consent for the purchased goods to be left on doorsteps.
  6. A proof of non-reimbursement from Your e-merchant
  7. This could include a written document from your e-merchant such as an email indicating that the e-merchant refuses to reimburse you. If you don’t have any proof of non-reimbursement from your e-merchant, Allianz may decline your

Allianz  may ask you to provide translations of your documents into English at your expense to enable them to assess your claim. If you cannot provide the requested support document, then they can reject your claim. Please note that Allianz will never pay more than your actual loss.

Alternatively, please contact Allianz Call Centre @ 1800 222 1818 to seek further assistance

  1. General Exclusions

Allianz will not be liable for any losses directly or indirectly caused by, or in connection with, or arising from:

a) The following online purchases and amounts;

  1. Any goods purchased that do not satisfy our definition of a Covered Item,
  2. Any goods/gifts with original purchase price lower than SGD 100,
  3. Any goods purchased on a peer-to-peer or auction platform,
  4. Any amount recoverable from a logistics company or the e-merchant,
  5. Any amount recoverable from other insurance policies,
  6. Any case that was rejected by the insurance policies of the e-merchant,
  7. Boats, automobiles, motor boats, airplanes or any other motorized vehicles and their integral parts and installed accessories,
  8. Consumable or perishable items (including but not limited to food, drugs, electricity, fuel or oil),
  9. Animals or plant material,
  10. Real estate and its affiliated equipment which are, or are intended to form, part of any Home or real estate,
  11. Items of contraband,
  12. Business items with an original purchase price in excess of SGD 3,000,
  13. Items acquired for the purpose of re-supply/re-sale,
  14. Items acquired for transformation in a business (ie: components/ parts of a product for any profit making sales like metals, plastics, etc),
  15. Computer software, information stored on electronic devices, electronic applications or non-tangible items,
  16. Cash, bullion, negotiable instruments, vouchers, gift cards, trading cards, lottery tickets or other gambling related items, tickets of any description, travelers cheques, or collections such as stamps, coins and cards,
  17. Second-hand items, including antiques,
  18. Movable fixtures or fittings purchased in one package which can’t be separated into pieces (ie: fully equipped kitchen items like furniture, oven, freezer, dishwasher),
  19. Any refurbished items,
  20. Delivery Costs,
  21. Services,
  22. Copyrights,
  23. Any loss of use or consequential loss.
    The following capital transactions, speculative transactions and bets;

    • Gaming or wager contracts,
    • Forward or speculative transactions, or
    • The purchase of securities, book-entry securities, participating interests.

c) The following willful intent and prohibited, unethical transactions;

  • Losses that you cause with willful intent or for transactions that either violate a statutory ban or are unethical

*For full information of the product, please refer to the Policy Wording.

  1. Frequently Asked Questions
    1. What does the Digital Online Shopping Protection cover?

In the event that you buy goods (new goods or gifts) online for your personal use that turn out to be a “Non-delivery of the goods” or “Non-compliant goods”, then insurance cover is provided.

  1. What is Online Price Guarantee?

When a SCB Spree Credit Cardholder purchases a Covered Item online and pays for it using the SCB Spree Credit Card and within 14 calendar days of the date of purchase, finds the exact item being offered at a lower price on another website, Allianz will reimburse the price difference up to SGD 1,000 per Covered Item to the Cardholder.

  1. Where should I submit my claims?

Please submit your claims to Allianz via email at scbclaims@allianz-assistance.com.sg

  1. What are the items that are not covered?

Allianz will not be liable for any losses directly or indirectly caused by, or in connection with, or arising from:

  1. a) The following online purchases and amounts;
  • Any goods purchased that do not satisfy our definition of a Covered Item,
  • Any goods/gifts with original purchase price lower than SGD 100,
  • Any goods purchased on a peer-to-peer or auction platform,
  • Any amount recoverable from a logistics company or the e-merchant,
  • Any amount recoverable from other insurance policies,
  • Any case that was rejected by the insurance policies of the e-merchant,
  • Boats, automobiles, motor boats, airplanes or any other motorized vehicles and their integral parts and installed accessories,
  • Consumable or perishable items (including but not limited to food, drugs, electricity, fuel or oil),
  • Animals or plant material,
  • Real estate and its affiliated equipment which are, or are intended to form, part of any Home or real estate,
  • Items of contraband,
  • Business items with an original purchase price in excess of SGD 3,000,
  • Items acquired for the purpose of re-supply/re-sale,
  • Items acquired for transformation in a business (ie: components/ parts of a product for any profit making sales like metals, plastics, etc),
  • Computer software, information stored on electronic devices, electronic applications or non-tangible items,
  • Cash, bullion, negotiable instruments, vouchers, gift cards, trading cards, lottery tickets or other gambling related items, tickets of any description, travelers cheques, or collections such as stamps, coins and cards,
  • Second-hand items, including antiques,
  • Movable fixtures or fittings purchased in one package which can’t be separated into pieces (ie: fully equipped kitchen items like furniture, oven, freezer, dishwasher),
  • Any refurbished items,
  • Delivery Costs,
  • Services,
  • Copyrights,
  • Any loss of use or consequential loss.
  1. b) The following capital transactions, speculative transactions and bets;
  • Gaming or wager contracts,
  • Forward or speculative transactions, or
  • The purchase of securities, book-entry securities, participating interests.
  1. c) The following willful intent and prohibited, unethical transactions;
  • Losses that you cause with willful intent or for transactions that either violate a statutory ban or are unethical
  1. How do I check the status of my claims?
    You may contact Allianz at 1800 222 1818 or scbclaims@allianz-assistance.com.sg if you would like to find out more about your claims

Click here for the full Policy Wording.