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Frequently Asked Questions – Beyond Credit Card Digital Accor Plus Explorer Plus Membership Programme

Eligible customers will receive a push notification via the SC Mobile App within seven (7) working days of the approval of their Beyond Credit Card or attaining a Priority Private relationship with the Bank, with details on how to redeem the Accor Plus membership.

 

1. What does the Accor Plus membership entail?

Accor Plus is the most expansive travel, dining and lifestyle programme which enables members to do more across Asia Pacific.

Your Accor Plus membership includes an extensive range of benefits including 2 Stay Plus complimentary nights, accommodation and dining discounts of up to 50%, invitations to exclusive member events and experiences, Elite status in ALL – Accor Live Limitless, Accor’s global lifestyle loyalty programme, early access to Accor hotel sales, and more. Accor Plus member benefits are applicable at over 1,000 participating Accor hotels and resorts, and 1,400 Accor hotel restaurants across 20 countries.

For more information, please visit https://www.accorplus.com/sg/.

From 1 October 2025, Accor Plus membership will be rebranded to ALL Accor+ Explorer membership. It will replace all Accor Plus memberships including Traveller, Supplementary, Explorer, Explorer Plus, Business Explorer and Discovery memberships.

With ALL Accor+ Explorer membership offered by Beyond Credit Card, you’ll enjoy:

  • Four Stay Plus Free Nights stay annually across Asia Pacific
  • Elite privileges with bonus 30 ALL Accor Status Nights
  • 15% off best available public rates at 4,000+ hotels worldwide
  • 30% off food and 15% off beverages across Asia Pacific
  • Exclusive member events and partner benefits
  • Access to Red Hot Rooms and More Escapes

For further details, please visit www.accorplus.com/sg/beyond-explorer-upgrade

 

2. Who is eligible for this Accor Plus membership?

This service is exclusively for principal cardholders of the Beyond Credit Card with a Standard Chartered Priority Private relationship status.

 

3. How can I access my Accor Plus account? How do I start using my Accor Plus membership?

You will receive a push notification via the SC Mobile app within seven (7) working days of the approval of your Beyond Credit Card or attaining your Priority Private relationship status with Bank (whichever is later):

Click on “Redeem now” to access your redemption code and view the expiry date of your Accor Plus membership. To start enjoying this exclusive privilege, use the redemption code to sign up for your membership account via the Accor portal.

4. When will my Accor Plus membership take effect?

Your Accor Plus membership is effective as soon as you complete your membership registration. You will receive a welcome email from Accor Plus within seven (7) working days of your successful Accor Plus enrolment, where you will be provided with more information on how you can download your digital Accor Plus membership card and access your Accor Plus member benefits.

 

5. How long is the Accor Plus membership valid for?

You are entitled to a 12-month Accor Plus membership upon Beyond Credit Card account opening, subject to being an existing or qualified Standard Chartered Priority Private relationship status with the Bank.

 

6. What are the participating hotel brands in the Accor Plus Programme?

From now until 30 September 2025:

Banyan Tree, Sofitel Legend, Fairmont, SO/, Sofitel, MGallery, Art Series, Mondrian, Pullman, Swissôtel, Angsana, Grand Mercure, Quay West, Peppers, The Sebel, Mantra, Cassia, Novotel, Mercure, BreakFree, Ibis, Ibis Styles and Ibis Budget. Please refer to Accor’s website for the latest list.

On and from 1 October 2025, the participating brands worldwide are:
25hours Hotels, Adagio, Art Series, BreakFree, Emblems, Fairmont, Grand Mercure, greet, Handwritten Collection, Hyde, Hyde, ibis, ibis Budget, ibis Styles, Mama Shelter, Mantra, MGallery, Mercure, Mondrian, Mövenpick, Novotel, Peppers, PREMIUM, Pullman, Raffles, Sofitel, Sofitel Legend, SO/, Swissôtel, The Sebel, TRIBE

On and from 1 October 2025, the participating brand across Asia Pacific are:
25hours, Art Series, BreakFree, Fairmont, Grand Mercure, Handwritten Collection, HYDE, ibis, ibis Budget, ibis Styles, Mama Shelter, Mantra, MGallery, Mercure, Mondrian, Mövenpick, Negta, Novotel, Peppers, Pullman, Raffles, SO/, Sofitel, Sofitel LEGEND, Swissôtel, The Sebel, Tribe

List of participating hotels are subject to change from time to time. Information available at www.accorplus.com/about/terms-and-conditions

7. Where can I use my Accor Plus membership at?

Accor Plus benefits can be enjoyed at participating Accor hotels at the following destinations: Australia, Cambodia, Greater China, Fiji, French Polynesia, India, Indonesia, Japan, Republic of Korea, Laos, Malaysia, Maldives, Mongolia, Myanmar, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam.

 

8. Are there any hotel or dining exceptions for the Accor Plus programmes?

A comprehensive list of exceptions can be found here.

 

9. Are the 2 complimentary Stay Plus nights applicable at any of the Accor hotel brands?

The Accor Plus Stay Plus complimentary nights are applicable at participating Accor properties across Asia Pacific. For more details on your Stay Plus benefit, click here. Do note that Stay Exceptions may apply.

 

10. Do all restaurants at Accor hotels offer member dining benefits?

Accor Plus member dining benefits are applicable at participating Accor hotel restaurants across Asia Pacific when a valid membership card is presented. Accor Plus member dining discounts may not apply to room service, mini-bars, meeting rooms, selections from kids’ menus or takeaways. For more details on your Accor Plus member dining benefits, click here. Do note that Dining Exceptions may apply.

 

11. Can I still sign up for the complimentary Accor Plus membership if I have an existing Accor Plus membership?

Please use a different email address to sign up for your Accor Plus membership. Please note that membership benefits across multiple Accor Plus memberships cannot be stacked.

 

12. Will I be able to register the same email address as my existing Accor Plus membership?

Unfortunately, each Accor Plus membership requires a unique email address; each email address cannot be used for more than one (1) membership.

 

13. Can my Accor Plus membership be shared with my family and friends?

No, the Accor Plus membership is strictly for the use of the principal cardholder of the Beyond Credit Card only and is non-transferable.

 

14. I am continuing my Priority Private banking relationship with Standard Chartered Bank. When will my Accor Plus membership be renewed?

Your Accor Plus membership will be automatically renewed upon expiry. You will not need to take any further action to facilitate this.

 

15. Who can I reach out to for further assistance?

For more enquiries, please approach Accor Plus Member Experience team:

Email address: members.singapore@accorplus.com

Live Chat: www.accorplus.com/sg

WhatsApp: +91 92050 07271

Phone: +65 6031 3952