for you
waiting in queues
on Online Banking or SC Mobile
Skip the queues and experience Convenience. Request for your banking services through using the SC Mobile App.
Read MoreRequest a signature update and link them to chosen deposit accounts
Read MoreChanged your mobile number? Raise a request to update your personal particulars.
Read MoreHad a Name Change? Raise a request to update your Name Details.
Read MoreA service request is any request or query that you may have that require the Bank’s assistance. It can be a request to block your cards, or a request for a credit balance refund from your Credit Card due to overpayment. For more examples on a service request, you may refer to the service request types featured on this page.
Yes, all Standard Chartered customers would be able to view all service request types featured on this page in both Online Banking and Standard Chartered Mobile.
You may go to the Online Banking page and follow the on-screen instructions to do a self-registration for our online banking services. Alternatively, you may also visit the Branches or call in to our 24-hour Client Contact Centre for assistance in registration.
To check the status of your requests, go to the ‘Status’ tab under Help & Services.
Yes, you will receive both SMS and Email notifications for all service requests submitted online. If you do not have a mobile number or email address registered with us, you may now do so conveniently via “Update Profile Details”.
Yes, you may submit multiple service requests under different service request types.
Processing time varies depending on the type of service request raised. Most service requests will be processed immediately, others may take up to 3 working days (excluding any postal delivery).
For any other assistance not found under “Help & Services”, you may call in to our 24-hour Client Contact Centre at (+256)313294100 or alternatively, visit our nearest Branches.
Call Us
Call our hotline for further information.
Number: (+256)200524600 ,(+256)313294600
Email Us
Please send us a message and we will be in touch as soon as possible.
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