waiting in queues
on Online Banking or SC Mobile
Skip the queues and experience Convenience. Request for your banking services through using the SC Mobile App.Read More
Need a Bank Letter? Raise a Bank letter request for Balance confirmation for VISA application among othersRead More
Are you New to Online Banking or forgotten your online banking log in credentials.? Create your new log-in credentials.Read More
With the SC Mobile App, you can easily, quickly and safely see and confirm your ‘13 digits’ account numberRead More
Pay your utilities instantly, securely, and free of charge using the SC Mobile App to pay for UMEME YAKA, NWSC, DSTV/GOTV/StarTimes and Airtime.Read More
Have you lost your card, or has it been stolen/damaged, Block and Replace it immediately to avoid a 3rd party using it.Read More
Did you leave your Debit card in the office, or at a hotel? You can temporarily block it until its safe in your handsRead More
Would you like to increase/reduce your daily card limits? You can do this in the comfort of your home.Read More
Have you run out of data or don’t have internet access; with USSD service, your banking need not be interrupted.Read More
Adjust the maximum daily limits for various transfer types including Bank-to-Wallet transactions.Read More
Send money securely and instantly to any registered Mobile Money wallet using the SC Mobile App.Read More
A service request is any request or query that you may have that require the Bank’s assistance. It can be a request to block your cards, or a request for a credit balance refund from your Credit Card due to overpayment. For more examples on a service request, you may refer to the service request types featured on this page.
Yes, all Standard Chartered customers would be able to view all service request types featured on this page in both Online Banking and Standard Chartered Mobile.
You may go to the Online Banking page and follow the on-screen instructions to do a self-registration for our online banking services. Alternatively, you may also visit the Branches or call in to our 24-hour Client Contact Centre for assistance in registration.
To check the status of your requests, go to the ‘Status’ tab under Help & Services.
Yes, you will receive both SMS and Email notifications for all service requests submitted online. If you do not have a mobile number or email address registered with us, you may now do so conveniently via “Update Profile Details”.
Yes, you may submit multiple service requests under different service request types.
Processing time varies depending on the type of service request raised. Most service requests will be processed immediately, others may take up to 3 working days (excluding any postal delivery).
For any other assistance not found under “Help & Services”, you may call in to our 24-hour Client Contact Centre at (+256)313294100 or alternatively, visit our nearest Branches.
Call our hotline for further information.
Number: (+256)200524600 ,(+256)313294600
Please send us a message and we will be in touch as soon as possible.Email Us
Visit the branch that is nearest to you.Find a Branch
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