people service query

Skip the queues and experience Convenience. Request for your banking services through using the  SC Mobile App.

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electronic id

Request a signature update and link them to chosen deposit accounts

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form contact me

Changed your mobile number? Raise a request to update your personal particulars.

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device mobile phone

Had a Name Change? Raise a request to update your Name Details.

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Request for your account statements sent to you conveniently

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mail liability letter request

Need a Bank Letter? Raise a Bank letter  request for Balance confirmation for VISA application among others

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device online banking

Are you New to Online Banking or forgotten your online banking log in credentials.? Create your new log-in credentials.

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information alert notice

Stay up to speed with your banking turn on your banking alerts.

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With the SC Mobile App, you can easily, quickly and safely see and confirm your ‘13 digits’ account number

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card tap and pay payment

Pay your utility bills at no extra cost e.g Yaka, NWSC, DSTV/Gotv, buy airtime and send mobile money.

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card change transfer limit

Initiate fund transfers using the SC Mobile App and save yourself a trip to the branch.

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misc terms and conditions 02

Request for a New Debit card using the SC Mobile App

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money international fund transfer

Share the benefits of Banking with Standard Chartered

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ecashier order

Enjoy complete control over your payments in the comfort of your home.

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card debit

Have you lost your card, or has it been stolen/damaged, Block and Replace it immediately to avoid a 3rd party using it.

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Maximise the growth potential of your money, without risk

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misc password private

Would like to change your PIN? You can do this in the comfort of your home

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card debit exclusive benefits

Did you leave your Debit card in the office, or at a hotel? You can temporarily block it until its safe in your hands

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card change transfer limit

Would you like to increase/reduce your daily card limits? You can do this in the comfort of your home.

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Activate your new ATM/Debit card to be able to transact

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device mobile tap and pay mobile wallet

Have you run out of data or don’t have internet access; with USSD service, your banking need not be interrupted.

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mail post

Raise a request to update your email address on the go

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atm flexibility deposit withdrawal

Withdraw cash from the ATM without using an ATM card

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money change transfer limit 01

Adjust the maximum daily limits for various transfer types including Bank-to-Wallet transactions.

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A service request is any request or query that you may have that require the Bank’s assistance. It can be a request to block your cards, or a request for a credit balance refund from your Credit Card due to overpayment. For more examples on a service request, you may refer to the service request types featured on this page.

Yes, all Standard Chartered customers would be able to view all service request types featured on this page in both Online Banking and Standard Chartered Mobile.

You may go to the Online Banking page and follow the on-screen instructions to do a self-registration for our online banking services. Alternatively, you may also visit the Branches or call in to our 24-hour Client Contact Centre for assistance in registration.

To check the status of your requests, go to the ‘Status’ tab under Help & Services.

Yes, you will receive both SMS and Email notifications for all service requests submitted online. If you do not have a mobile number or email address registered with us, you may now do so conveniently via “Update Profile Details”.

Yes, you may submit multiple service requests under different service request types.

Processing time varies depending on the type of service request raised. Most service requests will be processed immediately, others may take up to 3 working days (excluding any postal delivery).

For any other assistance not found under “Help & Services”, you may call in to our 24-hour Client Contact Centre at (+256)313294100 or alternatively, visit our nearest Branches.

Call Us

Call our hotline for further information.



Email Us

Please send us a message and we will be in touch as soon as possible.

Email Us

Locate Us

Visit the branch that is nearest to you.

Find a Branch
Service Requests Request for your banking services through Online Banking or SC Mobile


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