Welcome to Standard Chartered
Pay a friend with just their mobile number? Of course you can.
Send and receive money with just a mobile number? Of course you can.
Can I register an international mobile number to register for PayNow?
Yes, you can register an international mobile number for PayNow, as long as that mobile number is registered as your primary mobile number in the Bank records. For more details, please call our client care centre at 18007477000.
I have registered both my NRIC and mobile number for PayNow. If I delete my NRIC registration for PayNow, will my mobile number registration be deleted as well?
If you delete any one registration type, only the linkage of the account to that particular registration type will be deleted and you will no longer be able to receive funds via PayNow into the account linked with that registration type. Your other registration will however remain unaffected.
Can I change the account that I linked to my mobile number or NRIC number?
Yes, you can change your linked account at any time through our Standard Chartered Mobile Banking app or Online Banking.
I had registered to use my NRIC to link to my account to receive funds via PayNow. Can I later register to also use my mobile number to link to my account?
Yes, you can. Please note that you can only use your mobile phone number registered in the Bank records. If you wish to use a different mobile number, you must inform the Bank first to get your mobile number updated in the Bank records.
I was asked to create a display name during my registration to use PayNow. What is this for?
Your display name will be used by the payer to identify you when transferring funds to you via PayNow. By default, your display name will be your full name that we have on file for you.
Can I change my display name after I complete my registration?
Yes, you can do so through our Standard Chartered Mobile Banking app or Online Banking.
What happens if I change my mobile number after linking it to my account?
You must contact the bank first to inform about the change to your mobile number. The bank will proceed to update our records with your new mobile number. After your new mobile number is updated in our records, the link between your old mobile number and your account will be automatically deleted. To use the new mobile number for PayNow, you will have to register again by linking the new mobile number to your account.
Will my FAST registered payees automatically become my registered payees for PayNow?
No. Your registered payees for FAST will not by default become your registered payees for PayNow. Conversely, your registered payees for PayNow will not automatically become one of your registered payees for FAST.
Do I need to add a payee before making a transfer via PayNow or can I perform ad-hoc transfers? Is there a transfer limit?
With PayNow, you can make a one-time transfer to a recipient‘s registered mobile number/NRIC. You do not need to add the recipient as a payee. The total daily limit of all your one-time PayNow transfers is SGD 1,000. You will need to add the recipient as a payee if you wish to transfer a higher amount.
Will my PayNow transfers appear on my account statements and if so, how will they appear?
All your PayNow transfers will be recorded in your account statements and the transaction description will contain the recipient’s mobile phone number or NRIC (depending on which one was used by you for the transfer).
If I register for PayNow and use it to transfer or receive funds, will the other party know my bank account details?
PayNow is not intended to conceal your bank account details from the party that you are transferring funds to or receiving funds from. Therefore, if you use PayNow to transfer or receive funds, the other party may still know your bank account details.
Will I be charged any fees for using PayNow?
Presently, the bank is not charging any fees for customers using PayNow. If the bank intends to charge any fees, advance notice will be given to customers.
Can I use PayNow to transfer funds to an overseas bank account?
No. PayNow can only be used for SGD funds transfers between the nine participating banks namely Bank of China, Citibank Singapore Limited, DBS Bank/POSB, HSBC, Industrial and Commercial Bank of China Limited, Maybank, OCBC Bank, Standard Chartered Bank, and UOB.
Can I set up future-dated transfers or recurring transfers via PayNow?
Future-dated transfers and recurring transfers are not supported via PayNow currently.
I have linked my account with another bank to my mobile number (or NRIC) to receive funds via PayNow. Can I link the same mobile number to my account with Standard Chartered?
Yes, you can. However, before you do so, you must first delete the existing link between your mobile number (or NRIC) and your account with the other bank.
What is the daily limit for one-time PayNow transfers?
The total maximum daily transfer limit for all One-Time PayNow Transfers and PayNow QR Transactions (calculated on a cumulative basis) is S$1,000.00. For One-Time PayNow Transfers, if you wish to transfer an amount higher than S$1,000.00 within the same day, you may do so up to a maximum cumulative amount of S$10,000.00 by entering an additional
PIN / password.
For the avoidance of doubt, where you make PayNow Transfer(s) using a Third-Party Platform, such PayNow Transfer(s) will also be subject to the same total maximum daily transfer limit (calculated on a cumulative basis) of S$1,000 as referred to above. As an example, if you have already made a One-Time PayNow Transfer of S$600 using the Bank’s
mobile app, you will only be allowed to make a PayNow Transfer of a maximum amount of S$400 using a Third-Party Platform on the same day.
I received communication from Ministry of Education (MOE) requesting to link my child’s bank account to PayNow using the child’s Singapore BC / NRIC. How do I proceed with this?
We understand that MOE has communicated to parents regarding this facility, however we regret to inform you that this functionality is not available to clients yet. We have clarified the same with MOE, and you may contact them for further updates. We apologize for the inconvenience caused.