What is an Impersonation scam?
Have you ever received an unexpected phone call from:
If you do, please stop and think very carefully before taking any action. They may not be who they claim they are.
Fraudsters use impersonation tactics to scam their victims, often using persuasion or pressure so you might disclose personal information, transfer sums of cash to unknown accounts, or even request access to your computer on the pretext of fixing an issue.
Sample of life case:
In May 2021, information of 1,166 UOB customers were disclosed after a United Overseas Bank (UOB) employee fell prey to a China police impersonation scam. The employee had disclosed clients’ information such as names, nationalities, telephone and bank account numbers to the fraudster.
How do I spot the signs?
– Threats and stress: These third parties may use scare tactics linking you to crimes such as pending court cases, your mobile number being used in a crime, your Wi-Fi being compromised, or you had committed a criminal offence and need to assist in investigations.
Often, you are pressured to act immediately, or ‘your money will be at risk’ or ‘your account will be blocked’ or you will be arrested if you do not cooperate.
– Numbers calling from a ‘+’ number: Look out for numbers calling from a ‘+’ or ‘+65’ number. ‘+65’ does not mean it’s from Singapore. The ‘+’ sign prefix will be displayed on phone screens for all international incoming calls.
– Calls asking for your personal particulars, OTPs or bank account details: Be wary of callers claiming they’re from the government, courier companies or telcos requesting for your personal particulars, bank account details, or OTPs.
How do I stay safe?
Tip #1: Check and verify the authenticity of the information with the official website or sources e.g. the Bank’s official website
Our official domain and sub-domains include:
Check that you are using the official Standard Chartered website in two steps:
Step 1 : Type the Standard Chartered URL directly in the address bar of your web browser on your desktop or your mobile phone and look for the padlock icon beside the address bar.
Step 2 : Click on the padlock icon and a drop-down window will appear. If the drop-down window displays that the security certificate of the website is valid, it means that the Standard Chartered page you are on is valid and will encrypt any information you enter on the page.
Note: We also encourage you to use the latest versions of web browsers available, which may provide advanced security features such as anti-phishing and forged website identification. If such features are available, you are advised to turn them on.
Sample of the padlock:
Tip #2: Never click on suspicious URLs in emails or SMS
Verify the URL that is on the messages. The Bank will only use sc.com as our main domain.
Watch out for any SMS or email which pleads for assistance, invokes a sense of fear, urgency or curiosity. This might be a phishing attempt to steal your personal information or commit fraud.
Tip #3: Be vigilant when talking to strangers
Verify that the caller is indeed who they claim to be. While the Bank’s IT systems remain secure with controls in place, your vigilance is required to ensure your personal particulars, banking details and OTPs are not disclosed to anyone.
Learn to avoid becoming a victim by taking the anti-scam quiz by the National Crime Prevention Council.