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Important Information

Use email to instruct Standard Chartered for a wide range of services

As part of our continual efforts to protect and save the environment, we are pleased to inform you that we now accept email instructions for various services.

Further, as we will be transitioning to digital channels for your greater convenience, please note that we will no longer accept fax instructions from 1 January 2018 for all services which we currently accept fax instructions for.

We have enabled a wide range of services to be made available via email instructions. To use our new email instruction service, simply fill in, sign and send your scanned instruction forms which can be found at https://www.sc.com/sg/help/forms/, using your registered email address, to your Priority Banking Relationship Manager. 

Payments Account management

1.  Outward Telegraphic Transfer & Outward Local Transfer (including amendment)

2.  Fund Transfers between your own Standard Chartered Singapore accounts

3.  Draft and Cashiers’ Order

4.  New Standing order instructions
(for Standard Chartered accounts only)

5.  Standing Order & Giro amendment

1.  Current / Savings / Time Deposit Account Opening for existing account holders

2. Change of Time Deposit Maturity

3.  Uplift of Time Deposit

4.  Account closure

5. Fee-related request

1.  Financial Needs Analysis Form
(For Individuals and Sole Proprietors)

2.  Accredited Investor Customer Investment Profile Form
(For Individuals and Sole Proprietors)

3.  Pre-Order and Transaction Form
(For Investment Transactions)

4.  Investment Redemption / Unwinding / Cancellation Form

5.  Investment Account Closure Form

6.  Accredited Investor (AI) Declaration Form

7.  Overseas Investor (OI) Declaration Form

8.  Declaration of Eligibility to Invest in Restricted Securities Form

9.  BSC Opt Out Call Back Form for Selected Client

10. Know-Your-Investment-Risks (KYIR) Form

11.  Online Mutual Fund (OMF) Application Form

12. Change of Dividend Payment Option Form

13. Online Trading Account Form (Single and Joint)

14. Customer Account Review (CAR) Form

15. Account Maintenance Form (for Securities Trading Services)

16. Online Equities Trading Application – Open additional markets account

17. Internal Transfer Form of investment holdings (only for Unit Trust/Bonds/Equities)

18. Globewatch Order Form

19. Corporate Action Election Form

20. Client Directed Instruction Form or Customer’s Declaration (for Singapore booked investors) Form

21. Wealth Lending Documents except Secured Wealth Lending Booklet


Priority Banking services

1.   Application of Priority Pass card

2.   Priority Banking Upgrades Request

3.  Cross Border Referral Consent Form

Other services

1.   Bank letter Reference Request

2.  Cancellation of credit cards and secured credit cards

3.  Credit Card Transaction Dispute

4.  Credit Balance refund

5.  Update of Income Documents

6.  Online Banking reset/ application password request form

7.  Request for Recurring Payment Plan

8.  AXS Letter Generation

9.  Subscribe / unsubscribe eStatements

10.  Statement Request

11.  Consolidated Statement Registration or Maintenance

12. Prudential Credit Card Reward Points Redemption

Kindly note that we will only process your email instructions after we have called you and confirmed the details of your instructions.

Important notes on email security

To better safeguard your accounts and protect your information,

  • please retrieve an unique password from your Relationship Manager and encrypt the form(s) containing your instructions before attaching it in email; and
  • email us using the email address you have registered with Standard Chartered

If you would like to update your email address with us, simply login to Online Banking or call our 24-hour Client Contact Centre at 1800 846 8000.

For more information or in case of any concerns, please speak to your dedicated relationship manager or call our 24-hour Priority Contact Centre at 1800 846 8000, or +65 6846 8000 if calling from overseas.