Personal Banking Terms & Conditions

Customer Terms

Note: Effective 1 December 2016, these Customer Terms replace any prior version of our Customer Terms, including that contained as Section 1 of any of the booklets previously given or made available to you for the following products:

  1. All Types of Accounts, Personal Loan or Overdraft
  2. Auto Financing
  3. Credit Cards
  4. Mortgage Facility
  5. Partner Capital Loan
  6. Investment Products
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Our terms and conditions for:
All Types of Accounts, Personal Loan or Overdraft Learn more »
Auto Financing Learn more »
Remittance Service Learn more »
Credit Cards Learn more »
Mortgage Facility Learn more »
Partner Capital Loan Learn more »
Investment Products, Secured Wealth Lending Facility

Note: Effective 1 July 2016, these Investment Products Terms replace any prior version of our Investment Products Terms, including that contained as Section 1 of any booklets previously given or made available to you. These Investment Products Terms apply to (amongst other things):

  1. transactions and services in relation to investments that you deal with or through us from 1 July 2016;
  2. any Secured Wealth Lending Facility granted to you from 1 July 2016;
  3. instructions you give us from 1 July 2016 in relation to investments you have dealt with or through us prior to 1 July 2016 (each an “Existing Investment”);
  4. your continued use of our services from 1 July 2016 in relation to any Existing Investment;
  5. instructions you give us from 1 July 2016 in relation to any Secured Wealth Lending Facility granted to you prior to 1 July 2016 (an “Existing Facility”); and
  6. your continued use, from 1 July 2016, of any Existing Facility.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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