Privacy Statement
Privacy Statement (Corporate Clients)
  • Privacy Statement for Singapore Retail Clients and Private Banking Clients

    This Privacy Statement relates to personal data collected, used and disclosed ("processed") by Standard Chartered Bank, Standard Chartered Bank (Singapore) Limited, Standard Chartered Trust (Singapore) Limited and other members of the Group, referred to in this statement as "SCB" or "we".

    PURPOSES FOR WHICH WE PROCESS YOUR PERSONAL DATA

    The purposes for which SCB processes personal data include the following:
    • to provide you with the services you have requested and maintaining our relationship with you;
    • operational purposes including assessing your suitability for products and services and statistical analysis;
    • identity verification, sanctions screening and due diligence checks as may be required under applicable law, regulation or directive;
    • credit assessment, including conducting credit checks;
    • conducting market research and surveys with the aim of improving our products and services;
    • to comply with law or regulation, including requests from local or foreign regulators, government, tax or law enforcement authorities;
    • for the prevention and detection of crime (including, without limitation, money laundering, terrorism and fraud prevention, detection and prosecution);
    • to seek professional advice, including, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights;
    • for marketing purposes;
    • for surveillance of premises and ATMs.

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    TO WHOM WE MAY DISCLOSE YOUR PERSONAL DATA

    We may disclose personal data for any of the purposes specified above to:

    • any officer, employee, agent or director of SCB (including subsidiaries, affiliates, representative and branch offices of the Group) professional advisers, third party service providers, agents or independent contractors providing services to support the Group's business operations under a duty of confidentiality to the Group;
    • any person to whom disclosure is allowed or required by law, regulation or any other applicable instrument;
    • any court, tribunal, regulator (including national and/or international regulator), enforcement agency, exchange body, tax or other authority (including HDB, CPF or an authority investigating an offence) where we are required to do so by applicable law and/or regulation; any authority or regulator; any directive, order or request of any authority or regulator; or any agreement with a regulator or an authority;
    • any actual or potential participant or sub-participant or assignee, novatee or transferee of the Group's rights and/or obligations under any transaction between any Group member and you (or any of such person's agents or professional advisers).

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    SECURITY

    The security of your personal data is important to us. SCB and all members of the Group comply with technical and organisational security measures to safeguard your personal data. When using external service providers, we require that they adhere to the same security standards as SCB. Personal data may be transferred to, or stored at, a location outside of Singapore. Regardless of where personal data is transferred, we take all steps reasonably necessary to ensure that personal data is kept securely.

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    RETENTION

    We retain personal data in accordance with legal, regulatory, business and operational obligations.

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    MARKETING

    If we were already in possession of your personal data prior to 2 July 2014, we may have been using your personal data to market products or services to you via various channels (including through voice calls and text messages) as well as promotions, contests or lucky draws.

    As a customer of SCB you have the opportunity to make marketing choices. Please indicate your choices by completing our Customer Choice form available at our branches, or by calling our 24-hour Phone Banking team.

    Clients with Relationship Managers, such as Private Banking and Priority clients of SCB, may from time to time be contacted by their relationship manager to discuss products and services designed to suit their investment objectives and/ or interests.

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    MONITORING

    To the extent permitted by law, we may record and monitor your electronic communications with us to ensure compliance with our legal and regulatory obligations and internal policies for the purposes outlined above.

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    RIGHT OF ACCESS

    You have the right to request a copy of the personal data processed in relation to you and to request that any inaccurate data be corrected. If you wish to exercise this right, please visit any of our branches to complete an Access Request Form, call us at one of the numbers listed below or send a request through your secure mailbox on our internet banking portal. To ensure the security of your personal data, please do not send your requests via email. SCB is allowed by law to charge you a fee for a copy of your personal data.

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    CONTACT US

    By telephone:

    Personal Banking 1800 747 7000 (24-hour)
    (65) 6747 7000 (24-hour) if calling from overseas
    Priority Banking 1800 846 8000 (24-hour)
    (65) 6846 8000 (24-hour) if calling from overseas
    Private Banking Please contact your Relationship Manager
    Business Banking 1800 743 3000 (Mon to Fri - 9:00am to 6:00pm)
    (65) 6743 3000 (Mon to Fri - 9:00am to 6:00pm) if calling from overseas

    By Mail:

    The Data Privacy Officer
    Standard Chartered Bank (Singapore) Limited
    8 Marina Boulevard #27-01
    Marina Bay Financial Centre
    Singapore 018981

    By E-mail: Singapore.Privacy@sc.com
    (for your security, no customer access requests will be accepted nor reports transmitted through e-mail)

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    UPDATES TO THIS PRIVACY STATEMENT

    SCB reserves the right to amend this Privacy Statement at any time and will place notice of any such amendments on our website or at our branches or via other suitable methods.

    ISSUE DATE: 2 JUNE 2014

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  • Privacy Statement (Corporate Clients)

    This Privacy Statement relates to personal data collected, used and disclosed ("processed") by Standard Chartered Bank, Standard Chartered Bank (Singapore) Limited and other members of the Group, referred to in this statement as "SCB" or "we".

    For the purposes of this Privacy Statement, "Group" means Standard Chartered PLC and any of its subsidiaries, holding companies and any other subsidiary of any such holding company, including head offices and branches of the foregoing.

    PERSONAL DATA OF INDIVIDUALS WHO ARE REPRESENTATIVES OF A BODY CORPORATE

    You, as a client of SCB or as a guarantor or security provider of a client of SCB, may need to collect and supply to us the personal data of individuals such as your directors, officers, authorized persons, shareholders, owners, guarantors or security providers (as applicable) from time to time in order for us to provide banking services to you. Where personal data is submitted by you on behalf of an individual, you must get the consent of such individual to SCB processing his or her personal data. You represent and warrant to us that all the necessary consents have been obtained from the relevant individual and that you have retained proof of such consent, such proof to be provided to us upon our request.

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    PURPOSES FOR WHICH WE PROCESS PERSONAL DATA

    The purposes for which SCB processes personal data include the following:
    • to provide you with the services you have requested and maintaining our relationship with you;
    • operational purposes including assessing your suitability for products and services and organising of events which you may participate in;
    • identity verification, sanctions screening and due diligence checks as may be required under applicable law, regulation or directive;
    • credit assessment, including conducting credit checks;
    • carrying out research, planning and statistical analysis with the aim of improving our products and services;
    • to comply with law or regulation, including requests from local or foreign regulators, government, tax or law enforcement authorities;
    • for the prevention and detection of crime (including, without limitation, money laundering, terrorism and fraud prevention, detection and prosecution);
    • to seek professional advice, including, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights;
    • for marketing products and services to you; and
    • for surveillance of premises and ATMs.

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    TO WHOM WE MAY DISCLOSE PERSONAL DATA

    We may disclose personal data for any of the purposes specified above to:

    • any officer, employee, agent or director of SCB (including subsidiaries, affiliates, representative and branch offices of the Group), professional advisers, insurers, insurance brokers, direct or indirect provider of credit protection, third party service providers, agents or independent contractors providing services to support the Group's business operations under a duty of confidentiality to the Group;
    • any person to whom disclosure is allowed or required by law, regulation or any other applicable instrument;
    • any court, tribunal, regulator (including national and/or international regulator), enforcement agency, exchange body, tax or other authority where we are required to do so by applicable law and/or regulation; any authority or regulator; any directive, order or request of any authority or regulator; or any agreement with an authority or a regulator;
    • any actual or potential participant, sub-participant, assignee, novatee or transferee of the Group's rights and/or obligations under any transaction between any Group member and you (or any of such person's agents or professional advisers); or
    • any drawee or drawer bank in connection with any cheque or equivalent, or any financial institution, processing agent or any other person who will be involved in any provision of financial services by us to you or with whom you have or propose to have dealings with through us.

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    SECURITY

    The security of personal data is important to us. SCB and all members of the Group comply with technical and organisational security measures to safeguard personal data. When using external service providers, we require that they adhere to the security standards imposed by SCB. Personal data may be transferred to, or stored at, a location outside of Singapore. Regardless of where personal data is transferred, we take all steps reasonably necessary to ensure that personal data is kept securely.

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    RETENTION

    We retain personal data in accordance with legal, regulatory, business and operational obligations.

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    MONITORING

    To the extent permitted by law, we may record and monitor your electronic communications with us to ensure compliance with our legal and regulatory obligations and internal policies for the purposes outlined above.

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    RIGHT OF ACCESS

    Subject to the applicable law, regulations and/or banking industry guidelines, individuals have the right to request a copy of the personal data processed in relation to them and to request that any inaccurate data be corrected. If an individual related to your banking relationship with us wishes to exercise this right, please have him or her contact the Relationship Manager in charge of your account. To ensure the security of personal data, please do not send requests via email. SCB is allowed by law to charge a fee for a copy of personal data.

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    CONTACT US

    By telephone:

    Please contact your Relationship Manager or our Customer Service Group at (65) 6876 0888.
    For SME Banking, please call 1800 743 3000.

    By Mail:

    The Data Privacy Officer
    c/o Standard Chartered Bank (Singapore) Limited
    8 Marina Boulevard #27-01
    Marina Bay Financial Centre
    Singapore 018981

    By E-mail: Singapore.Privacy@sc.com
    (for security reasons, no access requests will be accepted nor reports transmitted through e-mail)

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    UPDATES TO THIS PRIVACY STATEMENT

    SCB reserves the right to amend this Privacy Statement at any time and will place notice of any such amendments on our website or via other suitable methods.

    ISSUE DATE: 20 JUNE 2014

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  • Website Privacy Statement

    Standard Chartered Bank (Singapore) Limited respects your privacy and we are committed to keeping your personal information and other data confidential and secure.

    1. When does this Website Privacy Statement apply?

      This Website Privacy Statement explains the approach taken by Standard Chartered Bank (Singapore) Limited, and the members of the Standard Chartered Group ("SCB Group", "we" or "us") toward the personal information and data that we collect about you ("Your Information") when you visit this Website, electronically respond to our online advertisements or when you send us communications via any computer, mobile or other similar electronic devices ("Device"). It does not apply to information we collect in other ways e.g. when you are dealing with our staff in a branch or over the telephone. In these cases, there may be other privacy statements and terms and conditions that are applicable.

      This Website Privacy Statement is limited to information and data collected on this Website, our online advertisements and electronic communications. Our Website Privacy Statement does not apply when you leave our Website, including third-party websites where our online advertisements are displayed or links to third-party websites which we do not operate or control. Please read the privacy statements and terms and conditions of these third-party websites and decide whether they satisfactorily protect your rights.

    2. You consent to our use of Your Information and Cookies

      By using this Website, responding to our online advertisements and/or providing Your Information you consent to: (a) our use of Cookies (see section 3(a) below) and our use of Your Information as described in this Website Privacy Statement; and (b) the terms and conditions of this Website Privacy Statement. If you do not consent then please do not proceed further and do not provide Your Information.

    3. What information do we collect about you?

      The Website is designed to use Cookies to collect information about how people use the Website (see Use of Cookies) and in some parts of our Website, we specifically ask for Your Information (see Online Forms and Job Applicants). Otherwise, you can use the Website without providing Your Information.

      1. Use of Cookies

        Cookies are small data files which are placed on your Device when you visit certain parts of our Website or click on our online advertisements. Cookies and similar technologies are used to identify your Device for the following purposes:-

        1. Strictly necessary cookies. These essential cookies are set throughout our Website and are required for the operation of our Website to:
          • allow our web server to determine whether the cookies setting on your web browser has been enabled or disabled. This allows us to know whether data can be collected from your web browser;
          • temporarily allow you to carry information between pages of our Website to avoid having to re-enter that information;
          • temporarily identify your Device after you have logged in to a secure page on our Website so that our web server can maintain a dialogue with your web browser in order for you to carry out certain activities.
        2. Analytical/performance cookies. These are used to help us improve our Website by:
          • tracking your visits to our Website and recognising your web browser when you are a repeat visitor so that we can gather statistics on new and repeat visitors to evaluate site effectiveness.
        3. Functionality cookies. These are used to recognise you when you return to our Website. This enables us to:
          • to remember the choices you make (such as your user name, language and region) so you do not have to re-enter that information when you return to the Website;
          • personalise our Website content for you.
        4. Targeting / advertising cookies. These cookies record your visit to our Website, your response to our online advertisements, track the pages you have visited and the website links you have followed. We use this information to:
          • make our Website more relevant to your interests based on your past visits to our Website;
          • tailor our online advertisements or offers on our Website or third-party websites which are most likely to interest you;
          • evaluate the effectiveness of our online marketing and advertising campaigns.

          The above cookies may be placed on your Device by us or by third parties on our behalf (for example, advertising service providers like Google and DoubleClick and other service providers for web analytics).

          Most web browsers are initially set up to accept cookies. You can choose to 'not accept' cookies by changing the settings on your web browser but if you block all cookies, including strictly necessary cookies, you may find that certain features on our Website will not work properly.

          You can opt out of Google's use of cookies by visiting Google's Ad Settings and DoubleClick's use of cookies by visiting the DoubleClick opt-out page.

      2. Online Forms

        There are sections of the Website where we ask for personal information, for example, when you complete online forms to submit an enquiry, apply for a particular product or service or if you register to use our secure online services such as Online Banking. Please ensure you also read any applicable Terms and Conditions for these products and services.

      3. Job Applicants

        Personal information provided on our Website in connection with an application for employment will be used to determine your suitability for a position with the SCB Group and, if applicable, your terms of employment or engagement. Your Information may also be used to monitor our recruitment initiatives and equal opportunities policies. Applicant details may be disclosed to third parties to verify or obtain additional information including education institutions, current/previous employers and credit reference agencies. Credit reference agencies record these searches and you can contact us to find out which agencies we used. Unsuccessful applications may be retained to match your skills to future job opportunities. These are usually retained for up for 12 months but please let us know if you do not wish us to retain Your Information for this purpose.

      4. Electronic Communications

        If you contact us via email, we may keep a record of that correspondence.

    4. How we use Your Information

      We will always treat Your Information as confidential. We will use good practices to keep it secure and will otherwise abide by the relevant data protection and privacy laws.

      1. Using Your Information - Purposes

        If you provide Your Information on the Website in relation to any products and services from the Bank, or send us an electronic communication, we will use Your Information for the purposes ("Purposes") of providing and operating the product or service you request or responding to your electronic communication and for other related purposes that may include:
        • following up on any product or service application which you have shown interest in;
        • updating our records about you;
        • understanding your financial needs;
        • conducting credit checks and assisting other financial institutions to conduct credit checks;
        • crime or fraud detection, prevention and prosecution;
        • debt collection;
        • complying with laws or regulations;
        • research and statistical analysis with the aim of improving our products and services;
        • handling queries and complaints.

        Please ensure you also read the Terms and Conditions applicable to these products and services.

      2. Marketing

        We generally do not use Your Information collected on this Website for marketing purposes but if you apply for products and services on the Website, Your Information may be used to inform you about other related products and services of SCB Group that may be of interest.
        If you do not wish to be contacted in this way please call our 24-hour Phone Banking team.

      3. Disclosing Your Information

        When using Your Information for the Purposes we may need to disclose it to more than one company within the SCB Group and to our agents, advisors and third party service providers ("Other Parties"). When this happens we will require the Other Parties to handle Your Information using the same level of care that we apply. We will also require them to only use Your Information according to our instructions and directions.

        If the Other Parties are overseas Your Information may be sent to another country including countries with weaker privacy and data protection laws than in your country of residence. We will not otherwise disclose Your Information to third parties unless we have your permission or we are under a legal or similar obligation.

        This means, by way of example, that Your Information may be disclosed to:
        • regulators, supervisors, governments or quasi-governmental authorities in countries where we, our agents, advisors or third party service providers have a presence;
        • agents, advisors or third party service providers under a duty of confidentiality to the SCB Group;
        • credit reference, debt collection, anti-money laundering and fraud prevention agencies (where necessary for the Purposes).
      4. Retaining Your Information

        We will retain Your Information for as long as the Purpose for which we collected it continues. It is then destroyed unless further retention is required to satisfy a legal, regulatory or accounting requirement or to protect our interests.

    5. Privacy, security and communications using the Internet

      1. The Internet is not a secure form of communication and sending and receiving information over the Internet carries with it risks including the risk of access and interference by unauthorized third parties. It is your responsibility to maintain the secrecy of any user ID and login password you hold.
      2. Information passing over the Internet may be transmitted internationally (even when sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than in your country of residence. As a result, we do not accept responsibility or liability for the confidentiality, security or integrity of Your Information in connection with its transmission over the Internet.
      3. In order to maintain the security of our systems, protect our staff, record transactions, and, in certain circumstances, to prevent and detect crime or unauthorised activities, we reserve the right to monitor all Internet communications including web and email traffic into and out of our domains.
    6. Changes to our Website Privacy Statement

      We update our Website Privacy Statement from time to time and ask that you regularly check this Website to make sure you are familiar with the most recent version.

    This Website Privacy Statement was last updated on 15 November 2013.

    COPYRIGHT©STANDARD CHARTERED BANK 2013. ALL RIGHTS RESERVED.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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