Phishing scammers may send you to phony banking websites via fake links in order to steal your financial information. When visiting your bank website to login to your account, ensure that you directly type the URL into the browser, rather than clicking on links in emails.
Never open attachments or click on any links that you receive in suspicious emails. If you receive an email from your bank claiming that your access has been disabled or locked and you need to click on a link to reactive your account, delete the email and don’t click on any such links. You can call Standard Chartered Bank’s 24-hour Client Contact Centre at +65 6747 7000 immediately if you receive such emails.”
Further, only download official bank apps directly from official app stores such as Google Play or the Apple App Store.
You should avoid using mobile banking apps while connected to unsecured internet networks, such as Wi-Fi hotspots. Login to your banking app only when connected to a secure home network. These tend to have much better security measures in place than public Wi-Fi networks.
Avoid downloading apps from third-party source – some may contain keylogger software that hackers use to steal your private login information. Only download apps from the official Google or Apple app stores, never jailbreak your phone to circumvent built-in security features, and regularly update the operating systems on your mobile devices.
Never respond to any unsolicited requests or emails to share your PIN, OTP or passwords. These are critical credentials that validate your identity when accessing your bank account and should not be shared with anyone. Similarly, if you need to answer security questions to log into an account, don’t share the responses to these either.
Financial institutions are working hard to make mobile banking as safe and secure as other forms of online banking. To enjoy all its conveniences while ensuring the security of your financial data, be sure to only use official bank apps and be smart about how and where you use them.
Want to try the convenience of mobile banking for yourself? Download the Standard Chartered mobile banking app from the official Google or Apple app store today.