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Terms and Conditions for use of NETS QR with Standard Chartered

These terms and conditions (“Terms“) apply to your use of NETS QR provided by Standard Chartered Bank (Singapore) Limited.

With NETS QR, you can scan NETS QR Codes at participating retailers or merchants to make payments. For the purpose of these terms, the term “NETS QR” shall be read to include the NETS QR Service (as defined below).

By making a NETS QR Transaction via the SC mobile app, you agree that:

a. you are bound by these Terms (as may be amended from time to time);
b. these Terms are in addition to the Bank’s Customer Terms, the Current/Cheque/Savings Account and Time Deposit Terms, and any other documents forming part of our banking agreement (collectively, “Relevant Terms”). Such terms may be accessed at https://www.sc.com/sg/terms-and-conditions/personal-banking/;
c. the meaning of key words printed in italicised fonts like this is explained in our Customer Terms. Some additional key words which apply to the services referred to in these Terms are defined in these Terms; and
d. if there is any conflict or inconsistency, these Terms shall prevail over the Relevant Terms to the extent of such conflict or inconsistency.

Section 1

  1. The following definitions apply for the purposes of these Terms:
    1. “Bank Account” means a valid Singapore Dollar current/cheque/savings account maintained with the Bank.
    2. “NETS QR Code” refers to the unique two-dimensional barcode enabled by NETS for merchants and which follows the Singapore Quick Response Code (“SGQR”) framework. For the avoidance of doubt, “NETS QR Code” does not include any other NETS QR code which does not follow the SGQR framework.
    3. “NETS QR Service” refers to the NETS QR Service described in clause 2.
    4. “NETS QR Transaction” means a payment made by scanning a NETS QR Code using the NETS QR Service.

Section 2 

NETS QR Transactions

  1. With the NETS QR Service, you can make payments from your eligible source account by simply scanning the NETS QR Code using the SC mobile app installed on your mobile device. You must permit the Bank’s mobile app to access the camera function in your mobile device in order for you to scan the NETS QR Code, and you acknowledge that you will hold the Bank harmless from any losses that you may suffer as a result of you doing so. You must permit the Bank’s mobile app to access the photo library or other such functions that store images or photos in your mobile device in order for you to import a NETS QR code which was previously saved to your device, and you acknowledge that you will hold the Bank harmless from any losses that you may suffer as a result of your doing so.
  2. To execute a NETS QR Transaction, you shall:
    1. scan the NETS QR Code using the SC mobile app;
    2. enter the NETS QR Transaction amount if necessary;
    3. enter any other information (such as description of the NETS QR Transaction and change the debiting account) if necessary; and
    4. authorise the NETS QR Transaction.
  3. By authorising a NETS QR Transaction, you acknowledge that your source account will be debited with the transaction amount without requiring your signature or any PIN/password.
  4. You are responsible for ensuring that the details (including the merchant name and payment amount) of each NETS QR Transaction authorised by you are accurate. All transactions made through NETS QR using your Bank Account shall be binding on you. You undertake to be liable for all NETS QR Transactions that are posted to your source account, even if executed by you in error.
  1. At any time, we reserve the right to:
    1. refuse to allow your source account to be debited for a NETS QR Transaction;
    2. determine which source account will be eligible for use for a NETS QR Transaction; or
    3. modify, terminate or discontinue NETS QR temporarily or permanently,

without giving you any prior notice or reason. You agree that we will not be liable to you or any third party for any block, restriction, suspension, disqualification or termination of your use of the source account or NETS QR.

  1. We are not liable for:
    1. the refusal by any merchant to accept a NETS QR Transaction; and
    2. any defect or deficiency in the goods or services supplied to you by the recipient/ merchants accepting these NETS QR Transactions.
  1. You acknowledge that our ability to assist you with resolving any complaint or dispute that you may have with any recipient or merchant accepting these NETS QR Transactions is limited and dependent on different factors including but not limited to the nature of the dispute or complaint and the payment network on which the NETS QR Transaction was made. Accordingly, where we are unable to help, you agree to resolve any complaint or dispute against any recipient or merchant accepting these NETS QR Transactions directly.
  2. The total maximum transfer limit for NETS QR Transactions (calculated on a cumulative basis) daily is S$1,000.00. If you wish to transfer a higher amount within the same day, you may do so up to a total maximum cumulative amount of S$10,000.00 by entering an additional PIN / password or one time password.

Section 3

  1. You are prohibited from using NETS QR on any electronic equipment that you know or have reason to believe has had its security or integrity compromised (for example, where the device has been “jail broken” or “rooted”). You will be solely liable for any losses incurred as a result of your use of NETS QR on a compromised electronic equipment.
  1. Unless otherwise specified in our banking agreement, all transactions made through NETS QR using your Bank Account shall be binding on you and, we shall not be liable to you for any NETS QR Transactions you make in error.
  1. You undertake that you shall not use NETS QR for any improper purpose (including any form of data harvesting or data mining). You shall indemnify us from all losses which we may incur in connection with your improper use of NETS QR.
  1. We shall not be responsible for any improper or unauthorised use of NETS QR and/or NETS QR Code by you or any other person.
  1. We do not represent or warrant that NETS QR will be accessible at all times (due to regular maintenance, servicing or any other reason), or that any particular merchant will accept payments utilising NETS QR. The Bank shall not be liable for any losses whatsoever due to the availability or non-availability of NETS QR, any delay or non-transmission of funds (a) to any recipient of a NETS QR Transaction that you undertake, or any loss, injury or inconvenience which you may suffer as a result of using NETS QR.
  1. These Terms are governed by the laws of Singapore and parties submit to the non-exclusive jurisdiction of the courts of Singapore. 

Deposit Insurance Scheme
Singapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation, for up to S$75,000 in aggregate per depositor per Scheme member by law. Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured.