The easier way to bank, with your fingerprint.

The touch login service makes mobile banking even faster. With a single touch, logging in now happens in one natural motion. Best of all, your fingerprint is the perfect password. No one can ever guess what it is and you always have it with you.

Standard Chartered Touch Login Service -Fingerprint

Setup is simple.

Standard Chartered Touch Login Service -Login

STEP 1

Tap on the fingerprint icon in the mobile banking login screen.

Standard Chartered Touch Login Service -Enable ID

STEP 2

Activate touch login service by logging in with your online banking username and password.

Standard Chartered Touch Login Service -Touch ID

STEP 3

Set up complete!
Log in now with a single touch.

Make the switch.

Download the latest Standard Chartered Mobile Banking app today.

FAQs

What is a Touch Login Service?

Touch Login is a fingerprint recognition feature available to access Standard Chartered’s Mobile Banking App without having to entering your User ID and password. Touch Login is available for iPhone or select Samsung devices (Android).

Do I need to register for this Touch Login service?

Yes. You need to register for this Touch Login service. If you don’t want to use this service, you can use the existing login by entering your User ID and password.

How do I register?

Step 1: Tap on the fingerprint icon in the mobile banking login screen.
Step 2: Activate touch login service by logging in with your online banking username and password.
Step 3: Set up complete! Log in now with a single touch.

Can I login immediately after registration?

Yes. You can immediately login using your fingerprint after successful registration.

Is this feature available on the Android App?

Yes. But on select Samsung devices only.

Is this feature available on the IOS App?

Yes. On select Apple Devices with ISO version 9.0 and above.

Can I disable this service?

Yes. You can disable this service from the dropdown menu on the Standard Chartered Mobile Banking App. This menu is available before you login as well.

What if I do not have supported devices/OS version for Touch Login?

In such case, you can still download the application but Touch Login service will not be available and you can login by entering User ID & password.

What if I have not setup fingerprint at all?

If you click on the Touch Login icon, the application will prompt you to setup your fingerprint for that device.

What if I have multiple fingerprints registered on my device?

Standard Chartered Mobile App will accept all fingerprints stored on the device. Any of these stored fingerprints can be used to register for the Standard Chartered Mobile App. For more information please refer to the Touch Login Terms and conditions.

Are my fingerprints stored in the Standard Chartered mobile banking app?

No, the Standard Chartered mobile banking app only accesses fingerprints from the device and does not store them in the app.

What will happen in case my device is lost?

Your fingerprints data stored in your device is encrypted and will remain protected. The device doesn’t store any images of your fingerprints, it stores only a mathematical representation of your fingerprints which is impossible to replicate. As an additional security measure, in case your device is lost or stolen, we recommend that you contact the service provider to deactivate the SIM immediately and inform Standard Chartered immediately.

Standard Chartered Mobile App will accept all fingerprints stored on the device. Any of these stored fingerprints can be used to register for the Standard Chartered Mobile App. For more information please refer to the Touch Login Terms and conditions.

What if I add or remove one or more fingerprint(s) on the device?

Standard Chartered Mobile App will automatically disable the Touch Login feature. The next time you attempt to login using the Touch Login feature, the application will prompt you to re-register your fingerprint(s).

What if another client logs in to my Touch Login enabled application by using their own User ID and password?

Once another client logs in to Standard Chartered Mobile App on your device using their own User ID and password, the Standard Chartered Mobile App will automatically disable the Touch Login feature. The next time you attempt to login using the Touch Login feature, the application will prompt you to re-register your fingerprint(s).

How many devices I can register for the Touch Login service?

You can register the Touch Login service on a maximum of 5 devices.

List of supported devices for Touch Login to the below:

Device O/S Version
IPad Air2 IOS 9.0 & above
Ipad mini3 IOS 9.0 & above
Ipad mini4 IOS 9.0 & above
Ipad pro IOS 9.0 & above
Iphone5S IOS 9.0 & above
Iphone6 IOS 9.0 & above
Iphone6s IOS 9.0 & above
Iphone6 plus IOS 9.0 & above
Iphone6s plus IOS 9.0 & above
Samsung Note5 Android 5.X & above
Samsung Galaxy S6 Edge Android 5.X & above
Samsung S7 Android 5.X & above


Don’t have Standard Chartered Online Banking access? Register online now.

Terms and Conditions apply. Please click click here for the full list of the Standard Chartered Touch Login service Terms and Conditions.

* Supported devices for touch login service: Iphone 5S iOS 9.0 and above, Iphone 6 iOS 9.0 and above, Iphone 6s iOS 9.0 and above, Iphone 6 plus iOS 9.0 and above, Iphone 6s plus iOS 9.0 and above. IPad Air2 iOS 9.0 and above, Ipad mini3 iOS 9.0 and above, Ipad mini4 iOS 9.0 and above, Ipad pro iOS 9.0 and above. Samsung Note 5 os 5.X and above, Samsung Galaxy S6 Edge os 5.X and above, Samsung S7 os 5.X and above. Device not listed? Please bear with us, more coming soon.



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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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