Locate us

Branches and ATMs

Call us

Standard Chartered Customer Service Hotline (General): (852) 2886-8868
Standard Chartered Credit Card 24-hour Customer Service Hotline: (852) 2886-4111
Standard Chartered Banking Service Hotline: (852) 2886-8888
MANHATTAN Card 24-hour Customer Service Hotline: (852) 2881-0888
Standard Chartered Business Banking Services Hotline: (852) 2886-6988
Standard Chartered Corporate and Institutional Banking Dedicated Hotline : (852) 3146-7499

Write to us

Standard Chartered Bank (HK) Ltd,
GPO Box 21, Hong Kong

Make a product enquiry

Get in touch

Raise a complaint / feedback

We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.

If you have any feedback as to how we can serve your better, we would be pleased to hear from you. You are welcome to contact our staff at any of the branches, by Phone Banking or via Online. At your choice, you may also contact us through the following channels:

    Get in touch

  • Facsimile:
    (852) 2535 4282

  • Client Feedback Hotline:
    (852) 2282 6099
    Office Hours:
    Monday to Friday from 9:00 a.m. to 5:30 p.m.
    Saturday from 9:00 a.m. to 12:30 p.m.

    This service is not available on Sundays and Public Holidays

  • Mail:
    Standard Chartered Bank (HK) Ltd,
    Client Experience
    GPO Box 21, Hong Kong

Once your feedback is received, we will follow up and:

  • Acknowledge receipt of your feedback;
  • Review your feedback and conduct investigation; and
  • Respond to the matters that you have raised.

As for the comments conveyed by a third party, we will contact the client directly in order to protect the privacy of client.

Thank you in advance for sharing with us your valuable feedback and we look forward to serving you better in the future.

Ways to reach us

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