Locate us

Branches and ATMs

Call us

Standard Chartered Product Service Hotline:

(852) 2886-8868

Standard Chartered Credit Card 24-hour Customer Service Hotline:

(852) 2886-4111

Standard Chartered Banking Service Hotline (Including ATM card):

(852) 2886-8888

MANHATTAN Card 24-hour Customer Service Hotline:

(852) 2881-0888

Standard Chartered Business Banking Services Hotline:

(852) 2886-6988

Standard Chartered Corporate and Institutional Banking Dedicated Hotline:

(852) 3146-7499

Chat with us

Video chat

Prefer face-to-face interaction? Start a video session with our consultants.

Audio chat

On the move? Use our voice chat service to talk to our consultants.

Text chat

Prefer to message? Use our live message service to chat with our consultants.

Our operating hours are:

Monday to Friday 10:00 a.m. - 7:00 p.m.
Saturday 10:00 a.m. - 2:00 p.m.
Closed on Sundays and Public Holidays

Write to us

Standard Chartered Bank (HK) Ltd,
GPO Box 21, Hong Kong

Make an enquiry

Get in touch

Provide feedback

We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.

If you have any feedback as to how we can serve your better, we would be pleased to hear from you. You are welcome to contact our staff at any of the branches, by Phone Banking or via Online. At your choice, you may also contact us through the following channels:

  • Online:

    Get in touch

  • Facsimile:
    (852) 2535 4282

  • Client Feedback Hotline:
    (852) 2282 6099
    Office Hours:
    Monday to Friday from 9:00 a.m. to 5:30 p.m.
    Saturday from 9:00 a.m. to 12:30 p.m.

    This service is not available on Sundays and Public Holidays

  • Mail:
    Standard Chartered Bank (HK) Ltd,
    Client Experience
    GPO Box 21, Hong Kong

Once your feedback is received, we will follow up and:

  • Acknowledge receipt of your feedback;
  • Review your feedback and conduct investigation; and
  • Respond to the matters that you have raised.

As for the comments conveyed by a third party, we will contact the client directly in order to protect the privacy of clients.

Thank you in advance for sharing with us your valuable feedback and we look forward to serving you better in the future.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.