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Standard Chartered Level Up Rewards Promotion Frequently Asked Questions

  1. What is the period that Level Up Rewards is available?
    It is available from 10 September 2026 to 10 November 2026.

 

  1. Do I need to register to participate for the programme?
    No registration is required. If you are eligible, you can access Level Up Rewards through SC Mobile.

 

  1. How do I know if I am eligible to take part in the programme?
    Level Up Rewards is only open to selected Standard Chartered clients who received an invitation from the Bank.

 

  1. If I do not have SC Mobile, can I still participate?
    You must be a registered user of the Standard Chartered Mobile Banking App (SC Mobile) and enable push notifications (banking & marketing alerts).

 

  1. Why didn’t I receive a push notification invitation?
    Level Up Rewards invitation is sent to selected clients, and the push notification invites are also sent out progressively. Please ensure your push notifications are enabled on your mobile device and within SC Mobile.

 

  1. How can I access the programme if notifications were disabled earlier?
    Download/register for SC Mobile and enable push notifications on both your phone and the app. Alternatively, you may access the promotion in SC Mobile via the ‘Discover’ tab and ‘Credit Card Promotion’ section.

 

  1. What are quests and scratch cards?
    Customers complete quests such as daily check-in and PayNow, to earn scratch cards. Each scratch card guarantees a reward.

 

  1. How do I earn scratch cards?
    Refer to the table below:
S/N HOW YOU CAN EARN SCRATCH CARDS

QUALIFYING QUESTS / TRANSACTIONS

 SCRATCH CARDS EARNED
Evergreen
1 Complete 5 / 7 / 10 daily check-ins on SC Mobile.

Capped at 1 check-in per day.

 x1
2 Make 5 / 7 / 10 outgoing PayNow transactions from your Standard Chartered account with a minimum value of S$50 per transaction via SC Mobile.

1 qualifying transaction per day.

 x1
3 Explore useful tips for your everyday banking x1
Limited-time quests
4 Make 2 purchases via SC Shop and Earn.

1 qualifying transaction per day.
5 Make 2 bill payments with your Standard Chartered account or credit card with a minimum value of S$50 per transaction via SC Mobile.

1 qualifying transaction per day.
6 Boost and test your knowledge of fraud and scams
7 Explore useful tips for your everyday banking
8 Refer a friend

 

  1. How many check-ins can count each day?
    Only one check-in per day will count, unless otherwise stated.

 

  1. Will earlier transactions count?
    Transactions or quests completed before you are invited will not count, unless otherwise stated.

 

  1. Is there a limit on PayNow transactions?
    Yes, only 1 qualifying transaction per day will be included in the count.

 

  1. What are limited-time quests?
    These are quests which are available for 10 days, and they are refreshed every 10 days.

 

  1. Why haven’t I received my scratch card?
    It may take up to 3 business days after the completion of the selected quests.

 

  1. What are the tiers?
    Level Up Rewards has four tiers: Beginner, Bronze, Silver and Gold.

 

  1. Which tier will I start at?
    You will start at the tier shown on your Level Up Rewards page.

 

  1. How do I level up?
    You can move to the next tier by collecting the required number of 3 scratch cards.

 

  1. What happens when I reach a higher tier?
    You may unlock new quests and higher cashback rewards as you move up the tiers.

 

  1. What can I get from a scratch card?
    Each scratch card will gift you with a cashback reward.

 

  1. Are cashback amounts the same for all tiers?
    Cashback amounts vary by tier and is also dependent on reward availability.

 

  1. Do I need to ‘reveal’ my scratch card?
    You must ‘reveal’ your scratch card on SC Mobile to receive the reward.

 

  1. When will my cashback be credited?
    Cashback will be credited as soon as possible, up to 30 calendar days after the programme ends. Please refer to the Terms and Conditions of the programme.

 

  1. Where will my cashback be credited?
    Your cashback will be credited to an eligible Standard Chartered account as determined by the Bank.

 

  1. Why is my quest or scratch card not reflected?
    Updates may take up to three business days. Please check again later.

 

  1. Why did my quests change?
    Your quests may change based on your tier, eligibility or campaign stage.

 

  1. Which terms apply?
    The final Terms and Conditions will apply if there is any difference between these FAQs and other campaign materials.

 

  1. Who can I contact for help?
    Please contact Standard Chartered through the official support channels available in SC Mobile.