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Creditcards security masthead

If your card is lost or stolen, or if the PIN has been disclosed to a third person, you may log in to Online Banking or SC Mobile

Report a Lost or Stolen card

STEPS
DESCRIPTION
Step 1: Log in to Online Banking or SC Mobile
Step 2: Go to “Help & Services”
Step 3: Select “Report Lost/Stolen Card”
Step 4: Follow the on-screen instructions
Step 5: Upon completion, your card will be blocked and a replacement card will be sent to your registered mailing address

Reset Your Pin

Steps
Description
Step 1: Log in to Online Banking or SC Mobile
Step 2: Go to “Help & Services”
Step 3: Select “Credit Card PIN Change” or “Debit/ATM Card PIN Change”
Step 4: Follow the on-screen instructions
Step 5: Upon completion, your Credit or Debit/ATM card PIN is changed

FAQs

  • You (or your company if it is a corporate card) are liable for all unauthorised card transactions affected before you notify us of its loss, theft or disclosure. Please consult our Cardmembers Agreement for full details on your responsibilities and ours.

Important Information