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Important Information

Discontinuation of PayNow Nickname Feature from 6 June 2026

The Association of Banks in Singapore recently announced that the PayNow nickname feature for retail customers will be discontinued with effect from 6 June 2026 to help combat impersonation scams.

With this change, the name of the Payee linked to the registered retail bank account – with only selected letters displayed – will appear to the Payer to help safeguard customer privacy.

If you are currently using the PayNow nickname feature, there is no action needed on your part. All other aspects of receiving and transferring money via PayNow remain unchanged.

Without the nickname feature, scammers will not be able to adopt the names of legitimate companies or individuals as their PayNow nicknames to dupe victims into transferring money to their bank accounts.

Frequently Asked Questions

1. When will the PayNow nickname feature be discontinued?

The PayNow nickname feature will be discontinued with effect from 6 June 2026.

From this date, in place of the nickname, selected letters of a retail Payee’s name will be displayed to the Payer during the transfer flow of the payment channel.

2. Why is the PayNow nickname feature being discontinued?

The Association of Banks in Singapore as the PayNow scheme owner continuously works on various measures to improve the security of digital payments.  The discontinuation of the PayNow nickname feature (applicable only to retail customers) is one of the many measures adopted to help combat impersonation scams.

Without the nickname feature, scammers will not be able to adopt the names of legitimate companies or individuals as their PayNow nicknames to dupe victims into transferring money to their bank accounts.

3. With the removal of the PayNow nickname feature, what will the Payer see?

With this change, the name of the Payee linked to the registered retail bank account – with only selected letters displayed – will appear to the Payer to help safeguard customer privacy.

The following illustrates what a Payer will see when a PayNow transfer to an individual is initiated.

Bank-registered full name Current PayNow nickname Registered account name with selected letters displayed, starting 6 June 2026
CHAN SHI HUI JACQUELINE Jacq CHXX SHX HUX JACQUXXXXX
MUHAMMAD HAKEEM BIN OSMAN Hakeem MUHAMXXX HAKXXX BIX OSMXX
MUTHU RAMESH MURUGAN S/O P.LOGANATHAN hiMRM MUTXX RAMXXX MURUXXX S/X P.LOGXXXXXXX

(Note: The usernames and nicknames used in this table are fictitious and are used solely for the purpose of illustration.)

4. With this change, is there any action required from me?

No action is needed on your part. All other aspects of receiving and transferring money via PayNow remain unchanged. Individuals and corporates can continue to pay to your PayNow proxies as before.

5. I do not have a PayNow nickname, how will I be impacted?

No action is needed on your part. Selected letters of your name that is linked to your registered retail bank account will be automatically displayed to the Payer from 6 Jun 2026.

6. Can I choose the characters of my name to be displayed to the Payer?

No, you are unable to.

7. My PayNow registered account is a joint account, will it be updated as well?

Yes, the PayNow scheme operator and your financial institution will update your PayNow name based on your registered joint account name records.

Below are some examples to illustrate:

Bank-registered full name Registered account name with selected letters displayed, starting 6 June 2026
KO CHENG AND ZHEN SI HUI KX CHEXX ANX ZHXX SX HUX
ONG HUAN KEN OR ASHLEY HUANG ONX HUXX KEX OX ASHXXX HUAXX

(Note: The usernames and nicknames used in this table are fictitious and are used solely for the purpose of illustration.)

8. What will I see when I am transferring funds as a Payer?

If you are transferring funds to an individual, you will only see selected letters of the Payee’s name. This will also be shown in your bank statement and transaction records.

If you are transferring funds to a company, there will be no change — you will continue to see the company’s full registered account name. The full registered name will also appear in your bank statements and transaction records.

9. Will Corporate PayNow names be impacted?

No.  Businesses using PayNow to receive payments via their UEN do not have the PayNow nickname feature.

As a Payee, the full registered account name of the businesses with their financial institution is currently displayed to Payers making payment to them.  This remains and there is no change for Corporate PayNow names.

10. How will this change impact Corporates?

If your business is transferring funds to an individual, you will only see selected letters of the Payee’s name. This will also be shown in your bank statement and transaction records.

If your business is transferring funds to a corporate Payee, there is no change and your business will see the full registered account name of the Payee’s business as per today.  The full name of the corporate Payee will be shown in your bank statement and transaction records.