Stay one click ahead
of fraud with
Allianz Cyber Protect

Yes. There is a 14-day free-look period from the date of policy issuance. Should you choose to cancel the policy within this period and no claim has been made, a full refund of the premium will be provided by Allianz.

Yes. You may cancel the policy at any time. Provided no claims have been made, a pro-rated refund of the premium will be granted for the unexpired portion of the policy. A cancellation fee may apply.

Yes. The Policy will be renewed automatically each year as long as the premium is paid, and other terms and conditions of the Policy are observed.

This policy covers Banking Protection and Shopping Protection.

Banking Protection covers financial losses resulting from phishing and smishing attacks, unauthorised access to your financial accounts, or fraudulent transactions carried out without your consent.

Examples of scenarios which would be covered under the Banking Protection benefit. Scenarios below are for illustrative purposes only. The claim must still satisfy all other conditions as set out in the policy wordings.

Scenario 1: Unauthorized Transaction resulting from Phishing
You receive an email claiming to be from your bank, prompting you to click a link to verify your bank account entering your credentials. As a result, the scammers gain access to your bank account and an unauthorized transaction is made.

Scenario 2: Unauthorized Transaction resulting from Phishing
You receive a phishing email that mimicked a popular online shopping site. After clicking the link and entering your online banking credentials to make a purchase, you notice a sum of money was stolen from your bank account.

Scenario 3: Fraudulent Authorized Transaction due to Smishing
You receive an SMS claiming to be from a government agency requiring you to make payment of unpaid taxes by clicking on a link. After clicking the link, you entered your payment information and authorise a payment of $1,000. The payment went through and $1,000 was stolen from your bank account.

Scenario 4: Unauthorized Transaction resulting from Phishing (Malware)
You receive an email claiming to be from an e-commerce platform requiring you to download an application to receive attractive offers. You click on the link which results in malware being downloaded onto your phone. Through the malware, scammers are able to access your banking credentials or banking app to steal money from your bank account.

Scenario 5: Unauthorized Transaction resulting from Identity Theft
You drop your wallet on public transport and a passerby returns the wallet to you. However, before returning the wallet your credit or debit card information and personal details were copied by the passerby and used to make unauthorized payments.

Scenario 6: Unauthorized Transaction resulting from Identity Theft or Theft of payment means
You lose your wallet after walking in a busy shopping mall. Later, you are notified of transactions being made on your credit or debit card that were not enacted by you.

Shopping Protection provides reimbursement for the cost of purchase or repair for objects purchased online or in-person if they are not delivered, delayed for 30 days or more, delivered defective or damaged and/or the delivered object is different from the purchased object. This benefit also extends to cover return shipment costs if the need arises.

The Banking Protection portion of this policy covers only the policyholder. The Shopping Protection portion of this policy covers the policyholder, their legal spouse and children residing at the same address in Singapore.

The following are excluded:
• Losses that are refunded by financial institutions or merchants
• Scams which arise from a channel other than phishing or smishing.
• Business or employment-related losses
• Bodily injury, emotional distress, or mental health conditions
• Malware infections that do not result in financial loss

Examples of scenarios which would not be covered under the Banking Protection benefit. Scenarios below are for illustrative purposes only and are not exhaustive.

Scenario 1: Fraudulent Transaction resulting from phone calls
You receive a call from a person claiming to be a Singaporean government official. After several minutes you are directed to a fake government website to make a small payment to verify your identity after which the call ends amicably. Later, you find that money has been stolen the bank account you used to make the small payment.
Reason: Allianz Cyber Protect does not cover scams that arise from phone calls. Please verify all calls that you are receiving and install appropriate scam protection to forewarn against suspicious numbers.

Scenario 2: Fraudulent Transaction resulting from Smishing of an illegal nature
You receive a SMS for an investment opportunity that is not regulated by MAS. After transferring a substantial amount of money for this “opportunity”, you find that this opportunity does not exist and have fallen to an investment scam.
Reason: Allianz Cyber Protect does not cover scams relating to illegal products or services such as fake investments and gambling.

Scenario 3: Theft of money due to massive cyber-attack on Financial Institution
You are notified of missing funds from your bank account due to a large-scale cyber-attack on your bank that resulted in direct theft of money from several accounts.
Reason: Allianz Cyber Protect does not cover large-scale direct cyber-attacks. This will instead be resolved between yourself, the bank and proper authorities.

Scenario 4: Fraudulent Transaction arising from malwares installed without a Security System
You have installed a variety of applications to enhance your digital user experience on your phone. However, you have not protected yourself with a up-to-date antivirus program and one of the applications happened to be malware. You then find then your money has been stolen from your bank account linked to your mobile device.
Reason: Allianz Cyber Protect requires that you have an up-to-date Security System protecting your device at all times. You may use the Allianz provided Allyz Prevention Suite included in your policy package or another Security System of your choosing such as McAfee, Norton, Kaspersky or any other Security System that protects against viruses, malwares, phishing, smishing and unsecure connections.

No deductibles for both Banking Protection and Shopping Protection.

The Allyz Prevention Suite by Allianz Partners is a comprehensive cybersecurity solution that helps protect your digital life. It combines a private VPN for secure browsing, safe browsing alerts to block malicious sites, antivirus protection against malware, online identity monitoring and a password vault for secure credential management. Designed to offer proactive, all-in-one protection, the suite gives users peace of mind while navigating the internet, shopping online, or managing personal data.

VPN solution is applicable only for Platinum plan.

You can contact the Claims Department at Claims@allianz.sg or +65 6222 1919 as soon as possible and complete a Claim form to assist the claim process. Written proof of the accident such as police report, invoices and all supporting documents must be furnished as proof of claim.

You should immediately:
• Inform your bank or card issuer
• Lodge a police report
• Contact Allianz to initiate your claim

If you believe your device has been infected by malware you should follow the following advice:
1. Turn on “flight mode” on your device or otherwise disconnect from the internet if “flight mode” is not available.
2. Ensure Wi-Fi is turned off and keep it off.
3. Run an antivirus scan on your device.
4. Visit your financial institution branch in person or use other uninfected devices to check your bank account. Please do also check with other government branches such as CPF and Singpass to ensure your accounts are not affected
5. If you discover any unauthorized transactions, report them to the bank, relevant authorities and lodge a police report. Notify Allianz as soon as your are able to upon discovery of any unauthorized transactions.
6. After completing above steps, if you believe that your phone is clear of malware, you may resume using your phone. Otherwise, please seek further professional assistance.

You should:
• Lodge a police report
• Notify affected banks or institutions
• Contact Allianz to begin the claims process

No. Claims arising from undelivered, defective, or disputed goods and services are not covered under this policy.

If the stolen data is subsequently misused to commit cyber fraud resulting in financial loss, a claim may be admissible. However, the unauthorised data breach alone is not covered unless it leads to an insurable event.

Depending on the nature of the incident, you may be required to submit:
• A completed claim form
• A police report
• Correspondence with your bank, service provider, or merchant
• Receipts, invoices, or reports related to any recovery services engaged