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The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

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Proceed

How would you like to apply?

I am NOT an existing Standard Chartered Current/Checking/Savings Account holder

*SingPass holders with a MyInfo profile can use MyInfo to automatically fill up the form. By clicking “Next”, you will be re-directed to the MyInfo portal, which is not owned or controlled by Standard Chartered Bank (Singapore) Limited or any member of the Standard Chartered Group (the “Bank”). The Bank bears no liability or responsibility over your usage of the MyInfo portal.

*Please note that MyInfo is temporarily unavailable at the stipulated downtimes:

Mon, Tues, Thurs, Fri, Sat:  5:00AM to 5:30AM. Wed: 2:00AM to 6:00AM. Sun: 2:00AM to 8:30AM

I am an existing Standard Chartered Current/Checking/Savings Account holder

    How would you like to apply?

    I am NOT an existing Standard Chartered Current/Checking/Savings Account holder

    *SingPass holders with a MyInfo profile can use MyInfo to automatically fill up the form. By clicking “Next”, you will be re-directed to the MyInfo portal, which is not owned or controlled by Standard Chartered Bank (Singapore) Limited or any member of the Standard Chartered Group (the “Bank”). The Bank bears no liability or responsibility over your usage of the MyInfo portal.

    *Please note that MyInfo is temporarily unavailable at the stipulated downtimes:

    Mon, Tues, Thurs, Fri, Sat:  5:00AM to 5:30AM. Wed: 2:00AM to 6:00AM. Sun: 2:00AM to 8:30AM

    I am an existing Standard Chartered Current/Checking/Savings Account holder

      Keep your particulars up-to-date with us

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      Keep your particulars up-to-date with us

      • supplementary card update steps
      • supplementary card update steps
      • supplementary card update steps
      • supplementary card update steps
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      • Other sj
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      • Other sj

      How to use the Other Requests feature to update Supplementary Card ?

      STEP 1

      Go to “Help & Services” on SC Mobile by clicking on the side menu

      STEP 2

      Under “Service requests by category”, select “Other Banking Services” followed by “Other Request

      STEP 3

      Input the details in the text box:
      • Type of change required e.g. mobile number
      • 16-digit credit card number
      • Supplementary cardholder’s name as per NRIC/ Passport

      STEP 4

      Review your request and click “Next”

      STEP 5

      Upon submission, an email, push notification or SMS will be sent to your registered mobile number/email with the bank

      STEP 6

      Check Inbox to receive reply on Service Request by reference number and tap on message

      STEP 7

      View message

      STEP 8

      Compose new message and quote reference number to reply

      Our available Service Requests

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      iPhone and Android Apps

      Bank anytime, anywhere with our award-winning iPhone and Android mobile banking apps

      FAQs

      • A service request is any request or query that you may have that require the Bank’s assistance. It can be a request to block your cards, or a request for a credit balance refund from your Credit Card due to overpayment. For more examples on a service request, you may refer to the service request types featured on this page.

      • Yes, all Standard Chartered customers would be able to view all service request types featured on this page in both Online Banking and Standard Chartered Mobile.

      • You may go to the Online Banking page (https://ibank.standardchartered.com.sg/nfs/login.htm) and follow the on-screen instructions to do a self-registration for our online banking services. Alternatively, you may also visit the Branches or call in to our 24-hour Client Contact Centre for assistance in registration.

      • To check the status of your requests, go to the ‘Status’ tab under Help & Services.

      • Yes, you will receive both SMS and Email notifications for all service requests submitted online. If you do not have a mobile number or email address registered with us, you may now do so conveniently via “Update Profile Details”.

      • Yes, you may submit multiple service requests under different service request types.

      • Processing time varies depending on the type of service request raised. Most service requests will be processed immediately, others may take up to 3 working days (excluding any postal delivery).

      • For any other assistance not found under “Help & Services”, you may call in to our 24-hour Client Contact Centre at +65 6747 7000 or alternatively, visit our nearest Branches.