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Keep your particulars up-to-date with us

report-lost-stolen-card

Keep your particulars up-to-date with us

How to use the Other Requests feature to update Supplementary Card ?

  • Go to “Help & Services” on SC Mobile by clicking on the side menu

  • Under “Service requests by category”, select “Other Banking Services” followed by “Other Request

  • Input the details in the text box:

    Type of change required e.g. mobile number

    16-digit credit card number

    Supplementary cardholder’s name as per NRIC/ Passport

  • Review your request and click “Next”

  • Upon submission, an email, push notification or SMS will be sent to your registered mobile number/email with the bank

  • Check Inbox to receive reply on Service Request by reference number and tap on message

  • View message

  • Compose new message and quote reference number to reply

Our available Service Requests

Credit Balance Refund

Overpaid your credit card bill? Raise a request for refund with a few simple steps.

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Cheque Book Request

Running out of cheques? Raise a request for a new cheque book.

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Report Lost/Stolen Card

Lost your cards? Don’t panic – Raise a request to block your card and a replacement card will be sent to you immediately.

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Card Replacement

Damaged your cards? Raise a request for a card replacement.

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Update Profile Details

Changed your address or mobile number? Raise a request to update your personal particulars.

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Card Activation & PIN Set

Received a new ATM, Debit or Credit Card recently? Activate and set your own PIN in just a single request now.

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Other Requests

Can’t find a service request on the Help & Services menu?

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Closure of CashOne/CreditCard Instalment Loan

Raise a request for closure through our online channels.

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Credit Card Cancellation

Raise a request for closure through our online channels.

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Status Enquiry

Track the status of your service request here.

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iPhone and Android Apps

Bank anytime, anywhere with our award-winning iPhone and Android mobile banking apps

FAQs