Understanding Late Payment Charge

Late payment charge is levied once the minimum payment due is not received by the bank by the due date indicated on your statement.

You may submit your requests for waiver of late payment charges by calling the bank’s automated phone banking system at (+65) 6747 7000 or submit a request through SC Mobile or Online Banking under ‘Help and Services’.

Your waiver request was reviewed against your repayment history and past waivers provided. As a gesture of goodwill, we will offer all clients one late payment charge waiver across all their eligible account(s) with the bank (where the account is valid and in good standing; not delinquent for more than 30 days or more) within a period of 12 months. As your account has received a waiver in the past 12 months, we are not able to grant any further waivers. Kindly settle your outstanding bill promptly to avoid further charges.

We understand that challenging situations may arise, such as major medical emergencies or other distressed situations. The Bank can offer options to assist you with timely repayments, including instalment payment plans and a review of the finance charges on your account. You may submit your appeal via the secured mailbox option via your Standard Chartered Online Banking or Mobile App. Please select “Cards” and “Inquiry” under Message Category and provide the following mandatory details in your appeal, so that we can best assist you:

• Appeal reason (hospitalization, funeral, accident or robbery)
• Relationship to the client (based on appeal reason; if applicable)
• Details of appeal
• Date of occurrence

Please allow 5 working days for the bank to review your appeal.