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Credit balance refund

Request for Credit Card Fee Waiver

How to request for a Credit Card Fee Waiver?

  • On Help & Services, navigate to “Service request by category” and under “Card Management” select “Credit Card Fee Waiver”

  • You will only be shown the eligible cards for fee waiver.

  • You can select up to 5 cards. Then click on the NEXT button.

  • You will have to agree on the T&C and Click the YES button

  • Eligible fee transactions will be displayed

  • Select the fee transactions to be waived

  • Check request details on confirmation screen

  • Acknowledgement screen

Other Service Requests

Cheque Book Request

Running out of cheques? Raise a request for a new cheque book.

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Report Lost/Stolen Card

Lost your cards? Don’t panic – Raise a request to block your card and a replacement card will be sent to you immediately.

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Card Replacement

Damaged your cards? Raise a request for a card replacement.

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Update Profile Details

Changed your address or mobile number? Raise a request to update your personal particulars.

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Card Activation & PIN Set

Received a new ATM, Debit or Credit Card recently? Activate and set your own PIN in just a single request now.

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Card PIN Change

Forgot your ATM, Debit or Credit Card PIN? Reset it on the spot.

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Closure of CashOne/CreditCard Instalment Loan

Raise a request for closure through our online channels.

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Credit Card Cancellation

Raise a request for closure through our online channels.

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Status Enquiry

Track the status of your service request here.

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