Get help on accounts and services matters

Online application

Click here to select and apply for a personal account.

For first-time applicants, please prepare your SingPass ID and Password.

Branch application

Locate a Branch by using with our Locator

For Branch account application, you will need to bring along the original copy of the required documents.

Singaporean/Permanent Resident
1. Identification Document
– NRIC

Foreigner (Working in Singapore)
1. Identification Document
– Valid Passport (with at least 6 months’ validity)
– For Malaysian – Malaysian IC

2. Proof of Employment
– Employment pass

3. Proof of residential address
– Latest utility bill, rates or tax bill
– Latest bank/credit card statement (e-Statements are accepted)
– Rental agreement showing your address
– Latest mobile phone statement or pay-TV statement
– Letter from employer stating current address
– Government-issued document stating current adresss (e.g. IRAS, CPF, ICA)

Foreigner (Studying in Singapore)
1. Identification Document
– Valid Passport (with at least 6 months’ validity)
– For Malaysian – Malaysian IC

2. Proof of Study in Singapore
– Student card / Matriculation card

3. Proof of residential address
– Latest utility bill, rates or tax bill
– Latest bank/credit card statement (e-Statements are accepted)
– Rental agreement showing your address
– Latest mobile phone statement or pay-TV statement
– Letter from school stating current address

Foreigner (Dependent / Long Term pass visit)
1. Identification Document
– Valid Passport (with at least 6 months’ validity)
– For Malaysian – Malaysian IC

2. Long Term visit pass

3. Proof of residential address
– Latest utility bill, rates or tax bill
– Latest bank/credit card statement (e-Statements are accepted)
– Rental agreement showing your address
– Latest mobile phone statement or pay-TV statement
– Government-issued document stating current address

You may start using the account once the application is approved.

We offer a range of accounts to suit your needs. Visit sc.com/sg/save to find out more.

Step 1: Log in to Online Banking or SC Mobile app
Step 2: Under “Help & Services”, select “Account Management”
Step 3: Under “Account Management”, select “Debit/ATM Card New Issuance”
Step 4: Select the account for the Debit/ATM Card issuance
Step 5: Enter your preferred embossed name for your debit/ ATM Card
Step 6: Click “Submit” to complete the request

Click here for the full list of available Digital Services.

Step 1: Log in to Online Banking or SC Mobile app
Step 2: Under “Help & Services”, select “Card Management”
Step 3: Under “Card Management”, select “Debit/ATM Card Activation & PIN Set”
Step 4: Click “Submit” to complete the request

Click here for the full list of available Digital Services.

Step 1: Log in to Online Banking or SC Mobile app
Step 2: Under “Help & Services”, select “Overseas Card Usage”
Step 3: Select “Enable” or “Disable”
Step 4: Provide the 16-digital card number and Name on Card
Step 5: Click “Submit” to complete the request

Click here for the full list of available Digital Services.

Step 1: Log in to Online Banking or SC Mobile app
Step 2: Under “Help & Services”, select “Card Management”
Step 3: Under “Card Management”, select “Credit Card Transaction Dispute”
Step 4: Select the card with transaction dispute(s)
Step 5: Select the reason for the transaction dispute(s)
Step 6: Select the transaction(s) with an issue
Step 7: Click “Submit” to complete the request

Click here for the full list of available Digital Services.

Credit/ debit card disputes can fall under two broad categories:

1. When a cardholder says that he or she did not authorise a particular transaction.
2. When a cardholder encounters issues with the goods and services purchased.

For disputes with a merchant, please contact the merchant directly to resolve the matter and keep a record of all your communications with the merchant.

Note: If you need to raise a dispute with a merchant through the Bank, please provide the following documents:

• Sales invoices
• Ticketing copies and any other contracts
• All prior communications with the merchant showing attempts to resolve this directly with the merchant in question.

Some examples are:

• A transaction that the cardholder did not participate in with the merchant e.g. a fraudulent charge
• Transactions on the account after a credit/ debit card was reported lost or stolen
• A transaction that was not authorised via either a One-Time Pin (OTP) or Push Notification from the SC Mobile App.

Note: If the cardholder was scammed into entering the OTP or Push Notification from the SC Mobile App, the transaction will still be considered as ‘authorised’.

Step 1: Confirm that the transaction was not authorised through secure modes (e.g. 3DS OTP/ SC Mobile push notification or ApplePay Secure Element)

Note: If the cardholder authorised the transaction through secure modes albeit a fraud or scam case, the transaction is considered ‘authorised’ and does not constitute as an unauthorised transaction. Therefore, it is important to never share details such as OTPs with anyone. The Bank will also never ask for such details.

Step 2: Raise a credit card transaction dispute via the SC Mobile App or Online Banking

• Click here for a guide on how to raise a credit card transaction dispute and select ‘I didn’t authorise this transaction’.
• You may be prompted to block your card when raising an unauthorised transaction dispute in adherence to VISA/Mastercard’s guidelines.
• Provide as much relevant details and supporting documents as possible to help with the investigation
• Please note that dispute requests must be raised within 90 days from the date of transaction. Most dispute conditions have a non-negotiable 120-day timeframe that applies to all VISA/ MasterCard members
• Where required, you will be prompted to upload a copy of the police report made.

Step 3: The Bank will review the case for dispute eligibility before submitting your request to VISA/ MasterCard

In most cases, we will provide a temporary credit for eligible disputed transactions while the dispute investigations are underway. For requests with incomplete supporting documents, temporary credit will only be provided upon full receipt of the required documents

If the case is accepted by the Bank, it will take about 4-12 weeks for a resolution, depending on the complexity of the case and subject to the Bank receiving prompt responses from the cardholder should more information be required for the investigations. Do note that the status of your dispute can be checked via “Help and Services”. A message will be sent to you when there are updates to your case.

Step 4: The dispute will be submitted to VISA/ MasterCard upon completion of the Bank’s review

Please note that the Bank does not guarantee the success or recovery of the disputed amount as the outcome is determined by, but not limited to, the investigations of the merchant’s bank and/or rules and regulations of the relevant card associations. The Bank’s decision upon completion of its investigations will be final.

For non-fraud disputes (i.e. merchant related issues):

There are specific dispute rights provided by the card association’s dispute rules. In most cases, it is a pre-requisite to attempt to resolve your dispute with the merchant directly before considering dispute options.

Supporting documents are also required by the card association’s dispute rules (Visa/ MasterCard) to support your claim. These documents must describe your complaint in sufficient detail to enable all parties to understand your dispute. You are strongly encouraged to provide as much details as possible during your submission.

It is important to submit as much supporting documents as you can for any dispute transaction(s) you are raising. This will help the Bank in its investigations and in ascertaining whether the dispute is authentic.
 

For non-fraud disputes, supporting documents are required by the card association’s dispute rules (Visa/ MasterCard) to support your claims. These documents must describe your complaint in sufficient detail to enable all parties to understand your dispute hence you are strongly encouraged to provide as much details as possible during your submission.
 

If sufficient supporting documents are not provided within the timeframe, this may result in a delay or rejection of your dispute request.

Online or SC Mobile app
Step 1: Log in to Online Banking or SC Mobile app
Step 2: Under “Help & Services”, select “Account Management”
Step 3: Under “Account Management”, select “Cheque Book Request”
Step 4: Select account for the cheque book and click “Submit” to complete the request

Contact Centre Hotline
Dial (65) 6747 7000
Press 1 (on IVR)
Press 4 for Cheque related enquires
Follow the phone banking instructions

Click here and refer to the Pricing Guide for related fees and charges.
Click here for the full list of available Digital Services.

Online Banking or SC Mobile
Step 1: Under “Accounts”, select “Cheque Status”
Step 2: Select the account and provide the cheque number or cheque range
Step 3: Click View Status

Contact Centre Hotline
Dial (65) 6747 7000
Press 1 for “Account Enquiry”
Press 4 for “Cheque Related Enquiry”
Press 2 for “Cheque Status Enquiry”
Enter Cheque Number
Be informed on cheque status after the cheque has been presented to the bank

For cheques which have not been presented, the message “Details are not available”

For cheques deposited from Mondays to Fridays before 3.30pm, (excluding public holidays), the funds will be reflected in your account on the next business day after 2pm.

1.Call our Contact Centre Hotline (65) 6747 7000 and speak to our Service Consultants

2. Visit any of our branches

Please refer to the Pricing Guide here for the relevant fees and charges

FAST (Fast And Secure Transfers) is an electronic funds transfer service. It allows a secure and almost immediate transfer of Singapore dollar funds (SGD funds) between accounts of the participating banks in Singapore.

You can make transfers of up to S$200,000 per transaction, depending on your daily or monthly withdrawal limits.

FAST is available 24 hours a day, 7 days a week.

Online Banking
Step 1: Log in to “Online Banking”
Step 2: Go to Profile box, select “Manage PayNow Registration”
Step 3: Select Register to “Receive PayNow Transfers”
Step 4: Select NRIC Number or Mobile Number
Step 5: Select account number and provide your preferred PayNow Display Name
Step 6: Enter the SMS OTP sent to your registered mobile number
Step 7: Click “Submit” to complete the request

SC Mobile app
Step 1: Log in to SC Mobile app
Step 2: Go to Pay & Transfer > Manage
Step 3: Under PayNow Settings, tap on ‘Link Account’
Step 4: Select NRIC number or Mobile Number
Step 5: Select account number and provide your preferred PayNow Display Name
Step 6: Enter the SMS OTP sent to your registered mobile number
Step 7: Click “Confirm” to complete the request

Online Banking
Step 1: Log in to Online Banking
Step 2: Go to Profile box, select Manage PayNow Registration
Step 3: Click Edit icon
Step 4: Select account number and edit your preferred PayNow Display Name
Step 5: Click Submit to complete the request

SC Mobile app
Step 1: Log in to SC Mobile app
Step 2: Go to Pay & Transfer > Manage
Step 3: Under PayNow Settings, tap on ‘Edit’
Step 4: Select new account
Step 5: Tap on “Apply Changes” to complete the request

Online Banking
Step 1: Log in to Online Banking
Step 2: Go to “Profile” box, select “Manage PayNow Registration”
Step 3: Click “Delete” icon
Step 4: Click “Submit” to complete the request

SC Mobile app
Step 1: Log in to SC Mobile app
Step 2: Go to Pay & Transfer > Manage
Step 3: Under PayNow Settings, tap on ‘Edit’
Step 4: Tap on “De-Register” to complete the request

Step 1: Log in to Online Banking or SC Mobile app
Step 2: Select “Transfers & Payments”
Step 3: Select “Add & Manage Payees”
Step 4: Select “International”
Step 5: Select “Add Payee”
Step 6: Enter “Payee and Payee Account Details”
Step 7: Click “Continue” to review the transfer details
Step 8: Click “Confirm” to complete the request

Step 1: Log in to Online Banking or SC Mobile app
Step 2: Select “Transfers & Payments”
Step 3: Select “Add & Manage Payees”
Step 4: Select “International”
Step 5: Select the “International Payee” to be removed
Step 6: Click “Delete Payee” to complete the request

Refer to Pricing Guide for Fees and Charges

To update your Funds Transfer Limits, follow these steps.

Step 1: Log in to Online Banking
Step 2: Under “Profile” box, select “Security & Limits Maintenance”
Step 3: Update limit
Step 4: Click “Confirm” to complete the request

Online Banking or SC Mobile app
Step 1: Log in to Online Banking or SC Mobile app
Step 2: Under Help & Services, select “Account Management”
Step 3: Under Account Management, select “Statement Request”
Step 4: Select the account for the “Statement Request”
Enter the “Statement Month Range” and the “Delivery Mode”
Step 5: Select the Account for the relevant statement retrieval charge* to be debited from.
Step 6: Click “Submit” to complete the request

*Refer to pricing guide for the relevant retrieval charges.

Online Banking or SC Mobile app
Step 1: Log in to Online Banking or SC Mobile app
Step 2: Select “e-Statements”
Step 3: Select “Current Statement” or “Past Statements”
Step 4: Select the account to view the e-Statement
Step 5: Click “View” or “Download”

Online Banking
Step 1: Select “e-Statements/e-Advice”
Step 2: Select “Subscriptions”
Step 3: Select the account to “Change Subscription”
Step 4: Select “Continue” to complete the request

Please note that the update will only be effective from the following month onwards.

We have refreshed our statements and here is a guide to the new statements.

The CRS is a global standard for the automatic exchange of financial information between jurisdictions. It was introduced to combat tax evasion and to improve cross-border tax compliance.

Please click here for more information.

You may submit a CRS self-certification via either of the methods below.

Online Banking or SC Mobile app
Step 1: Log in to Online Banking or SC Mobile app
Step 2: Go to “Update Profile Details”
Step 3: Go to “Tax Residence Information” and click “Edit”
Step 4: Provide your update tax residence information
Step 5: Click “Review” to review your profile changes
Step 6: Click “Confirm” to complete the request

Download the Self-Certification Form and

1. Email to: SG.CDDOperations@sc.com
OR
2. Mail to: Investment Services, Wealth Management
Standard Chartered Bank (Singapore) Limited
Robinson Road P.O. Box 1901
Singapore 903801
OR
3. Visit any branch to present the completed form and your original NRIC/Passport for verification.

FATCA is United States (US) legislation that came into effect on 1 July 2014 and that seeks to prevent tax evasion by US Persons through the use of accounts held outside the United States. FATCA requires financial institutions outside of the US to collect information about their clients’ tax status under FATCA and report annually, information on financial accounts held by US Persons to the US IRS or the relevant tax authority.

Please click here for more information.

Bank Code
SCB’s Bank code is 9496.

Swift Code
To receive funds from an overseas party, you are required to provide SCB’s Swift Code SCBLSG22.

Details to be provided:
Your Name as per the record with SCB
Your SCB Account Number (10 digits)
Name of Beneficiary Bank: Standard Chartered Bank Singapore Limited
Address of Beneficiary Bank: 6 Battery Road Singapore 049909
Country: Singapore
SWIFT / BIC Code: SCBLSG22

Update your particulars with us easily via Online Banking or SC Mobile app.

SC Mobile app
Step 1: Log in to SC Mobile app
Step 2: Select “Update Profile Details” on the menu bar
Step 3: Make the necessary updates to your personal particulars
Step 4: Key in the PIN for your SC Mobile Key to authorize the transaction

Online Banking
Step 1: Log in to Online Banking
Step 2: Select “Update Profile Detail” on the menu below your name
Step 3: Make the necessary updates to your personal particulars
Step 4: Key in the PIN for your SC Mobile Key to authorize the transaction

Click here for the full list of available Digital Services.

As part of an ongoing account review, the Bank will contact you periodically to ensure that your information with us is up-to-date. This is to safeguard against any potential risks.

Yes, a confirmation email with details on the new arrangement will be sent to your registered email address.

If you do not have an email address registered with the Bank, a letter will be sent to your registered mailing address.

Aside from being readily available and easily accessible, emails sent by the Bank are password protected which allows for a safer mode of communication. Going paperless is also a part of our continual efforts to protect and save the environment.

If the review is not completed within the timeline stipulated in the Bank’s email or letter, restrictions may be placed on your account(s).

Based on ongoing review of your accounts, we regret to inform you that we will not be able to service your account(s) further.

Yes, you may continue to make fund transactions before the closure date. However, please note that you will not be able to apply for additional products from the Bank.

Before the closure date, you may transfer any remaining funds from your account(s) to any bank of your choice using FAST (Fast And Secure Transfers), which transacts real-time.

We seek your help to arrange to make full payment or you may choose to refinance the loan with another Bank before the closure date.

Should there be a delay beyond the closure date, please note that repayment to loans can only be deposited via first party cheques or Non-FAST funds transfer.

Step1: Inform the Bank as soon as possible on the passing of your loved one.

Please visit any of our branches with the following documents:

1. A digital copy of the death certificate (original, certified true copy or a notarised translated foreign death certificate
2. Proof of relationship between yourself and your loved one (e.g. marriage or birth certificate)
3. Identification document of next-of-kin

• For Singaporean/Permanent Resident: NRIC
• For Malaysian: Malaysian IC
• For Foreigner: Valid Passport

Note: The Bank will perform a “freeze” on all account(s) until it is closed. For joint accounts, a notification letter will be sent to the surviving joint account holder(s) to close the account(s).

Step 2: Obtain a Grant of Probate / Letters of Administration to be recognised and deemed an Executor or Administrator of a deceased person’s assets.

Your lawyer should write to the Bank with the following documents:

1. A digital copy of the death certificate (original, certified true copy or a notarised translated foreign death certificate)
2. Proof of relationship between yourself and your loved one (e.g. marriage or birth certificate)
3. Original/Certified True Copy Grant of Probate or Grant of Letters of Administration OR Original/Certified True Copy Grant of Probate or Grant of Letters of Administration which is resealed by Singapore High Court* (* this applies to overseas issued foreign Grant of Probate or Grant of Letters of Administration)
4. Schedule of Assets indicating Standard Chartered Bank account(s) or Safe Deposit Locker Number (if any)
5. Authorisation letter for closure of account(s) signed by all Administrators/Executors
6. Identification Document of Administrators/Executors

• For Singaporean/Permanent Resident: NRIC
• For Malaysian: Malaysian IC
• For Foreigner: Valid Passport

Step 3: Schedule a time to visit any of our branches to close the deceased’s account(s) with the Bank.

Once you have finalised all the legal aspects of things, you as the Executor or Administrator can head down to any branch in person for the closure of the deceased’s account(s) and release of funds. The duration for account closure(s) varies according to the type and amounts held in the accounts(s).

Please prepare and bring the following documents along with you on the day of your visit to the branch:

1. A digital copy of the death certificate (original, certified true copy or a notarised translated foreign death certificate)
2. Proof of relationship between yourself and your loved one (e.g. marriage or birth certificate)
3. A copy of the original or certified true copy of the Grant of Probate or Grant of Letters of Administration OR a copy of the original or certified true copy of the Grant of Probate or Grant of Letters of Administration which is resealed by the Singapore High Court (this applies to overseas-issued foreign Grant of Probate or Grant of Letters of Administration)
4. A Schedule of Assets indicating Standard Chartered Bank account(s) or Safe Deposit Locker Number (if any)
5.  An authorisation letter for the closure of account(s) signed by all Administrators/Executors
6. The identification document(s) of all Administrators/Executors:

• For Singaporean/Permanent Resident: NRIC
• For Malaysian: Malaysian IC
• For Foreigner: Valid passport

For joint account(s) with a deceased person, the Bank can only act if there is a written instruction from the surviving joint account holder(s).

• For joint account(s) with either account holder as a signing mandate, any surviving joint account holder may head down to any Branch in person for closure of the joint account(s).
• For joint account(s) with all account holders as a signing mandate, all surviving joint account holders must be present in person at any Branch for closure of the joint account(s).

Note: All documents must be in English. Documents in other languages will need to be translated into English by an official translator.

1. ICA: ica.gov.sg
2. Registry of Marriage: rom.gov.sg
3. Public Trustee Office: mlaw.gov.sg
4. Family Justice Courts: judiciary.gov.sg

Leave us a note for any account related queries via Online Banking or SC Mobile app for a simpler and safer way of banking.

Online Banking
Step 1: Log in to Online Banking
Step 2: Click on the dropdown box with your name and select ‘Mailbox’
Step 3: Select ‘Compose Message’

SC Mobile App
Step 1: Go to “Help & Services” in the Profile icon located on the top left, and tap on ‘View All’
Step 2: Send us a message by selecting ‘Other Banking Services’ > ‘Other Requests’.

Personal Banking
(65) 6747 7000
8am to 8pm: Agent Support
8pm to 8am: Self Service Phone Banking and Emergency Services only

Priority Banking
(65) 6846 8000
(24-hour)

Business Banking
(65) 6743 3000
(Monday to Friday, 9am to 6pm)

Commercial Banking
(65) 6245 8811
(Monday to Friday, 9am to 6pm)

Corporate and Institutional Banking
(65) 6876 0888
(Monday to Friday, 9am to 6pm)

Have a quick chat with us via our online chat function.

Use our live chat message service by selecting the floating icon at the bottom right here. Our chat service is available from Monday to Sunday (including public holidays), 8am to 8pm.

We are continuously improving to serve you better. You may contact us via the following ways:

1. Call us

2. Chat with us via our online chat function by selecting the floating icon at the bottom right here

3. Online Banking
Step 1: Log in to Online Banking
Step 2: Click on the dropdown box with your name and select ‘Mailbox’
Step 3: Select ‘Compose Message’

4. SC Mobile App
Step 1: Logout from scmobile
Step 2: A notification comes up asking “would you recommend SC mobile to a friend”
Step 3: Select the rating and provide feedback

5. Visit a branch