This Privacy Statement relates to the collection, use and disclosure of personal data, including special or sensitive personal data, by any member of the Standard Chartered Group (“SCB”, “we” or “our”). Personal Data is information relating to an individual (“you” or “your”).
The Data Controller of your personal data is the SCB entity you have a relationship with or with whom an account is maintained that you are a security provider for. Our Head Office functions may also be the controller of your personal data.
Personal Data comprises all the details SCB holds or collects about you, directly or indirectly, your transactions, transactions you effect, financial information, interactions and dealings with SCB, including information received from third parties, the public domain, collected through use of our website, cookies, and our electronic banking services.
If you have or are party to more than one account with SCB, or to a Corporate and Institutional Banking or Business Banking relationship, we will link all your Personal Data to enable us to have an overall picture of your relationship with us.
If you do not provide us with personal data we need to meet our legal and regulatory obligations or to enter into an agreement with you we may not be able to provide you with the products or services you have requested.
PURPOSES FOR WHICH WE MAY PROCESS YOUR PERSONAL DATA
To enable us to fulfil the contract between us for the services you have requested, we need to process your Personal Data for purposes including the following:
- processing applications for products and services, effecting payments, transactions and completing instructions or requests;
- providing products and services (including electronic banking service);
- assessing suitability for products and services;
- credit assessment, including conducting credit checks and setting credit limits;
- operational purposes;
- statistical purposes;
- establishment, continuation and management of banking relationships and account;
- surveillance of premises and ATMs.
For some purposes in connection with the service you have requested, we have a legal or regulatory obligation to process your personal data. These purposes include:
- the prevention, detection, investigation and prosecution of crime in any jurisdiction (including, without limitation, money laundering, terrorism, fraud and other financial crime);
- identity verification, government sanctions screening and due diligence checks;
- to comply with: local or foreign law, regulations, directives, judgments or court orders, government sanctions or embargoes, reporting requirements under financial transactions legislation, and demands of any authority,
regulator, tribunal, enforcement agency, or exchange body.
We may also process your personal data in line with any voluntary codes; to effect agreements between any member of the Standard Chartered Group and any authority, regulator, or enforcement agency; to comply with policies
(including the Standard Chartered Group’s policies) and good practice standards where it is in our legitimate interest to do so.
We may also process your personal data where it is in our legitimate interests to seek professional advice, including, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining
legal advice or for establishing, exercising or defending legal rights.
Back to top
TO WHOM WE MAY DISCLOSE PERSONAL DATA
Any member of SCB, including our officers, employees, agents and advisers, may disclose your Personal Data to any of the following parties for any of the purposes specified above:
- any member of the Standard Chartered Group anywhere in the world, including any officer, employee, agent or director;
- professional advisers (including auditors), third party service providers, agents or independent contractors providing services to support SCB’s business;
- our business alliance partners who may provide their product or service to you;
- a merchant or a member of a card association where the disclosure is in connection with use of a card;
- upon your death or mental incapacity, your legal representative and their legal advisers, and a member of your immediate family for the purpose of allowing him/her to make payment on your account;
- any security provider or any person authorised to operate your account and to act on your behalf in giving instructions, to perform any other acts under our banking agreement or use any product;
- any person to whom disclosure is allowed or required by local or foreign law, regulation or any other applicable instrument;
- any court, tribunal, regulator, enforcement agency, exchange body, tax authority, or any other authority (including any authority investigating an offence) or their agents;
- any debt collection agency, credit bureau or credit reference agency, rating agency correspondents, insurer or insurance broker, direct or indirect provider of credit protection and fraud prevention agencies;
- any financial institution to conduct credit checks, anti-money laundering related checks, for fraud prevention and detection of crime purposes;
- anyone we consider necessary to facilitate requests for services or applications for products with any member of the Standard Chartered Group;
- anyone we consider necessary in order to provide services in connection with a product;
- enabling an actual or potential assignee of all or any part of the business and/or asset of the Standard Chartered Group or participant or sub-participant of our rights in respect of any product agreement, to evaluate
the transaction intended to be the subject of the assignment, participation or sub-participation;
located in any jurisdiction.
Back to top
SECURITY
Personal data may be transferred to, or stored at, a location outside of your country of residence, which may not have data protection law. The security of your personal data is important to us. SCB has technical and organisational
security measures in place to safeguard your personal data. When using external service providers, we require that they adhere to security standards mandated by SCB. We may do this through contractual provisions, including
any approved by a privacy regulator, and oversight of the service provider. Regardless of where personal data is transferred, we take all steps reasonably necessary to ensure that personal data is kept securely.
You should be aware that the Internet is not a secure form of communication and you must not send us any personal data over the Internet as this carries with it risks including the risk of access and interference by unauthorised
third parties. Information passing over the Internet may be transmitted internationally (even when sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than
in your country of residence.
Back to top
OTHER TERMS AND CONDITIONS
There may be specific terms and conditions in our banking and product agreements that govern the collection, use and disclosure of your Personal Data. Such other terms and conditions must be read in conjunctions with this
Privacy Statement.
Back to top
RETENTION
We retain your Personal Data in line with our legal and regulatory obligations and for business and operational purposes. In the majority of cases this will be for seven years from the end of your relationship with us.
Back to top
AUTOMATED DECISIONS AND PROFILING
We will use profiling, including behavioural analysis, to assist us to provide you with better services, to make decisions and to prevent money laundering, terrorism, fraud and other financial crime, for example using profiling
will help us to try and detect whether use of your credit card may be fraudulent. If any profiling will result in an automated decision relating to you, we will let you know and you will have the right to discuss the
decision with us.
Back to top
MARKETING
We will use your personal data:
- to conduct market research and surveys with the aim of improving our products and services;
- for marketing purposes, promotional events, competitions and lucky draws;
We process your personal data for these purposes because it is in the interest of our business to do so with the intention of improving our products and services and generating business. We will not send you marketing material
if you have specifically asked us not to do so. You have the right to opt out of receiving marketing material at any time. To do so please contact your branch or relationship manager.
Clients with Relationship Managers, such as Private Banking and Priority clients of SCB, may from time to time be contacted by their relationship manager to discuss products and services designed to suit their investment
objectives and/or interests.
If you change your mind and ask us not to send you marketing material or other promotional or research material you have subscribed to receive, we will need to retain a record that you have asked us not to do so to ensure
that you do not receive anything further.
Back to top
MONITORING
To the extent permitted by law, we may record and monitor your electronic communications with us to ensure compliance with our legal and regulatory obligations and internal policies for the purposes outlined above.
Back to top
YOUR RIGHTS
- Access
Subject to applicable law, regulations and/or banking industry guidelines, you may have the right to request a copy of the Personal Data processed in relation to you. SCB may be allowed by law to charge a fee for this.
- Correction
You can request at any time that we correct your personal data at your branch or through your relationship manager.
- Erasure
In some circumstances you have the right to ask us to delete your personal data, for example if we no longer have a valid reason to process it.
- Object
In some circumstances you may have the right to object to how we process your personal data but this does not mean you can decide or choose how we process your personal data other than in relation to marketing. If you
have any concerns about how we process your personal data, please discuss this at your branch or with your Relationship Manager. We may not be able to offer you services if you do not want us to process the personal
data we consider it necessary to process to provide the services.
- Restriction
In some circumstances you may have the right to restrict how your personal data is processed.
- Portability
In some circumstances you may have the right to request the personal data you have given to us in a machine readable format. You can already do this through on line banking in relation to your banking transactions.
Back to top
CONTACTING US
By telephone:
| Personal Banking |
1800 747 7000 (24-hour)
(65) 6747 7000 (24-hour) if calling from overseas
|
| Priority Banking |
1800 846 8000 (24-hour)
(65) 6846 8000 (24-hour) if calling from overseas
|
| Private Banking |
Please contact your Relationship Manager
|
By Mail:
The Data Privacy Officer
Standard Chartered Bank (Singapore) Limited
9 Changi Business Park Cres #05-01
Standard Chartered Bank CBP2
Singapore 486005
COMPLAINTS
If you have a complaint in relation to the processing of your personal data and you are not happy with the way we deal with it, please discuss this at your branch or with your Relationship Manager, or contact the Data Privacy
Officer. You also have the right to complain to the data protection authority, if one exists, in the country where you have a relationship with the Bank, or if your relationship is with SCB outside of the European Union
but you are located there, the UK Information Commissioner. Details can be provided by emailing Singapore.Privacy@sc.com
CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated from time to time and you are advised to visit this site regularly to check for any amendments. This policy was last updated on 21 February 2023.
STANDARD CHARTERED BANK GROUP RECRUITMENT PRIVACY STATEMENT
Please refer to https://www.sc.com/en/privacy-policy/ for the Group Recruitment Privacy Statement. If you wish to access, update or delete your personal data in your recruitment profile, please contact askhr@sc.com.
LINKED WEBSITES
Our Privacy Policy does not apply to third-party websites where our online advertisements are displayed or to linked third-party websites which we do not operate or control.
Back to top >
This Privacy Statement relates to the collection, use and disclosure of personal data, including special or sensitive personal data, by any member of the Standard Chartered Group (“SCB”, “we” or “our”). In this Privacy Statement and related contractual terms and policy documents “Personal Information” or “Personal data” is information relating to an individual (“you” or “your”) and “data subject” has the same meaning as “individual”.
Personal data we collect in respect Corporate and Institutional Banking, Global Banking and Commercial Banking (collectively “Corporate and Institutional Banking”) and Business Banking relationships is primarily limited to the information on Directors and Officers, direct and indirect beneficial owners and authorised persons we need to enable us to meet our due diligence obligations, signatory details and contact information of individuals we interact with to enable the provision of services to a Corporate and Institutional Banking or Business Banking entity.
The Data Controller of your personal data is the SCB entity you have a relationship with. Our Head Office functions may also be the controller of your personal data.
Personal data comprises all the details SCB holds or collects about you, directly or indirectly, your transactions, transactions you effect, financial information, interactions and dealings with SCB, including information received from third parties, the public domain, collected through use of our website, cookies, and our electronic banking services.
If you have or are party to more than one account with SCB, or to a Private or Retail Banking relationship, we will link all your Personal data to enable us to have an overall picture of your relationship with us.
PURPOSES FOR WHICH WE MAY PROCESS YOUR PERSONAL DATA
We process Personal data where it is in our legitimate interests to do so to enable us to fulfil the contract between us and the Corporate and Institutional Banking entity or Business Banking entity for the services requested, including the following:
- processing applications for products and services, effecting payments, transactions and completing instructions or requests;
- providing products and services (including electronic banking service);
- assessing suitability for products and services;
- credit assessment, including conducting credit checks and setting credit limits;
- operational purposes;
- establishment, continuation and management of banking relationships and accounts; and
- surveillance of premises
For some purposes in connection with the service requested, we have a legal or regulatory obligation to process your personal data. These purposes include:
- the prevention, detection, investigation and prosecution of crime in any jurisdiction (including, without limitation, money laundering, terrorism, fraud and other financial crime);
- identity verification, government sanctions screening and due diligence checks; and
- to comply with: local or foreign law, regulations, directives, judgments or court orders, government sanctions or embargoes, reporting requirements under financial transactions legislation, and demands of any authority,
regulator, tribunal, enforcement agency, or exchange body.
We may also process your personal data in line with any voluntary codes; to effect agreements between SCB and any authority, regulator, or enforcement agency; to comply with policies (including the Standard Chartered Group’s
policies) and good practice standards where it is in our legitimate interest to do so.
Personal data is also processed where it is in our legitimate interests to seek professional advice, including, in connection
with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights.
Back to top
TO WHOM WE MAY DISCLOSE PERSONAL DATA
Any member of SCB, including our officers, employees, agents, advisers and directors, may disclose your Personal data to any of the following parties for any of the purposes specified above:
- any other member of SCB anywhere in the world, including any officer, employee, agent, advisor or director;
- professional advisers (including auditors), third party service providers, agents or independent contractors providing services to support SCB’s business;
- any person to whom disclosure is allowed or required by local or foreign law, regulation or any other applicable instrument;
- any court, tribunal, regulator, enforcement agency, exchange body, tax authority, or any other authority (including any authority investigating an offence) or their agents;
- any financial institution to conduct credit checks, anti-money laundering related checks, for fraud prevention and detection of crime purposes;
- anyone we consider necessary to facilitate requests for services or applications for products with any member of SCB;
- anyone we consider necessary in order to provide services in connection with a product;
- any actual or potential (a) assignee of all or any part of the business and/or asset of the Standard Chartered Group or (b) participant or sub-participant of our rights in respect of any product agreement, in order
to evaluate the transaction intended to be the subject of the assignment, participation or sub-participation (or any officer, employee, agent or adviser of any of these parties);
located in any jurisdiction.
Back to top
SECURITY
Personal data may be transferred to, or stored at, a location outside of your country of residence, which may not have data protection law. The security of your personal data is important to us. SCB has technical and organisational
security measures in place to safeguard your personal data. When using external service providers, we require that they adhere to security standards mandated by SCB. We may do this through contractual provisions, including
any approved by a privacy regulator, and oversight of the service provider. Regardless of where personal data is transferred, we take all steps reasonably necessary to ensure that personal data is kept securely.
You should be aware that the Internet is not a secure form of communication and you must not send us any personal data over the Internet as this carries with it risks including the risk of access and interference by
unauthorised third parties. Information passing over the Internet may be transmitted internationally (even when sender and recipient are located in the same country) via countries with weaker privacy and data protection
laws than in your country of residence.
Back to top
OTHER TERMS AND CONDITIONS
There may be specific terms and conditions in our banking and product agreements that govern the collection, use and disclosure of your personal data. Such other terms and conditions must be read in conjunctions with this
Privacy Statement.
Back to top
RETENTION
We retain your Personal data in line with our legal and regulatory obligations and for business and operational purposes. In the majority of cases this will be for seven years from the end of your relationship with us.
Back to top
MARKETING
We will use your business contact data:
- to conduct market research and surveys with the aim of improving our products and services to Corporate and Institutional Banking clients or Business Banking clients;
- to market our products to Corporate and Institutional Banking clients or Business Banking clients and for promotional events.
We process your personal data for these purposes because it is in the interest of our business to do so with the intention of improving our products and services and generating business. We will not send you marketing material
if you have specifically asked us not to do so. You have the right to opt out of receiving marketing material on behalf of the Corporate or and Institutional Banking entity or Business Banking entity that you represent
at any time. To do so please contact your relationship manager.
If you change your mind and ask us not to send you marketing material or other promotional or research material you have subscribed to receive, we will need to retain a record that you have asked us not to
do so to ensure that you do not receive anything further.
Back to top
MONITORING
To the extent permitted by law, we may record and monitor your electronic communications with us to ensure compliance with our legal and regulatory obligations and internal policies for the purposes outlined above.
Back to top
YOUR RIGHTS
- Access
Subject to applicable law, regulations and/or banking industry guidelines, you may have the right to request a copy of the Personal data processed in relation to you. SCB may be allowed by law to charge a fee for this.
- Correction
You can request at any time that we correct your personal data at your branch or through your relationship manager.
- Erasure
In some circumstances you have the right to ask us to delete your personal data, for example if we no longer have a valid reason to process it.
- Object
In some circumstances you may have the right to object to how we process your personal data but this does not mean you can decide or choose how we process your personal data other than in relation to marketing. If you have any concerns about how we process your personal data, please discuss this with your Relationship Manager. We may not be able to offer the services if you do not want us to process the personal data we consider it necessary to provide the services.
- Restriction
In some circumstances you may have the right to restrict how your personal data is processed.
Back to top
CONTACTING US
By telephone:
Please contact your Relationship Manager or our Client Services Group at (65) 6876 0888.
For Business Banking, please call 1800 743 3000 (Mon to Fri – 9:00am to 6:00pm) or (65) 6743 3000 (Mon to Fri – 9:00am to 6:00pm) if calling from overseas.
By Mail:
The Data Privacy Officer
Standard Chartered Bank (Singapore) Limited
9 Changi Business Park Cres #05-01
Standard Chartered Bank CBP2
Singapore 486005
COMPLAINTS
If you have a complaint in relation to the processing of your personal data and you are not happy with the way we deal with it, please discuss this with your Relationship Manager, or contact the Data Privacy Officer.
You also have the right to complain to the data protection authority, if one exists, in the country where you have a relationship with the Bank. Details can be provided by emailing Singapore.Privacy@sc.com
CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated from time to time and you are advised to visit this site regularly to check for any amendments. This policy was last updated on 21 February 2023.
STANDARD CHARTERED BANK GROUP RECRUITMENT PRIVACY STATEMENT
Please refer to https://www.sc.com/en/privacy-policy/ for the Group Recruitment Privacy Statement. If you wish to access, update or delete your personal data in your recruitment profile, please contact askhr@sc.com.
LINKED WEBSITES
Our Privacy Policy does not apply to third-party websites where our online advertisements are displayed or to linked third-party websites which we do not operate or control.
Back to top >
This Privacy Statement relates to the collection, use and disclosure of personal data, including special or sensitive personal data, by any member of the Standard Chartered Group (“SCB”, “we” or “our”). Personal Data is information relating to an individual (“you” or “your”).
Personal data comprises all the details SCB holds or collects about you, directly or indirectly, your transactions, transactions you effect, financial information, interactions and dealings with SCB, including information received from third parties, the public domain, collected through use of our website, cookies, and our electronic banking services.
Visitors to our website
We collect personal data which you voluntarily provide when visiting our website. We may also collect personal data collected through cookies and similar technology – for further information on our use of cookies please read our cookie policy.
When visiting our website you may choose to provide personal data to us for the following purposes:
- Subscribe to our publications and research
- Contact us for information through the available channels (including online form, email and audio call)
When you provide personal data for the above purpose, we will only use your personal data for the purpose provided and for statistical analysis. You can unsubscribe from receiving our publications and research at any time.
Non client payees
We may be asked by a client to effect a transaction to the benefit of an individual who may not have a relationship with SCB. The personal data processed will generally be limited to your name, bank account number and contact details. The data controllers will be the entity that effected the transaction and our Head Office. We will determine if a payment beneficiary has a relationship with SCB. We cannot effect a payment if we are not provided with personal data we need to meet our legal and regulatory obligations.
We may process your personal data in line with our legal and/or regulatory obligations including:
- the prevention, detection, investigation and prosecution of crime in any jurisdiction (including, without limitation, money laundering, terrorism, fraud and other financial crime);
- government sanctions screening;
- to comply with local or foreign law, regulations, directives, judgements or court orders, government sanctions or embargoes, reporting requirements under financial transactions legislation, and demands of any authority, regulator, tribunal, enforcement agency, or exchange body.
We may also process your Personal Data where it is in our legitimate interests, to seek professional advice, including, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights.
Any member of SCB, including our officers, employees, agents and advisers, may disclose your Personal Data to any of the following parties for any of the purposes specified above:
- any member of the Standard Chartered Group anywhere in the world, including any officer, employee, agent or director;
- professional advisers (including auditors), third party service providers, agents or independent contractors providing services to support SCB’s business;
- any person to whom disclosure is allowed or required by local or foreign law, regulation or any other applicable instrument;
- any court, tribunal, regulator, enforcement agency, exchange body, tax authority, or any other authority (including any authority investigating an offence) or their agents;
- anyone we consider necessary in order to provide services in connection with a product;
located in any jurisdiction.
Back to top
Sponsorship and Donations
When deciding whether to enter into a sponsorship agreement or make a donation, we may process personal data on the person or those connected with the person who may be sponsored or to whom a donation may be made line with our legal and/or regulatory obligations including:
- the prevention, detection, investigation and prosecution of crime in any jurisdiction (including, without limitation, money laundering, terrorism, fraud and other financial crime);
- government sanctions screening;
- to comply with local or foreign law, regulations, directives, judgements or court orders, government sanctions or embargoes, reporting requirements under financial transactions legislation, and demands of any authority, regulator, tribunal, enforcement agency, or exchange body.
We may also process your Personal Data where it is in our legitimate interests, to seek professional advice, including, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights.
Any member of SCB, including our officers, employees, agents and advisers, may disclose your Personal Data to any of the following parties for any of the purposes specified above:
- any member of the Standard Chartered Group anywhere in the world, including any officer, employee, agent or director;
- professional advisers (including auditors), third party service providers, agents or independent contractors providing services to support SCB’s business;
- any person to whom disclosure is allowed or required by local or foreign law, regulation or any other applicable instrument;
- ny court, tribunal, regulator, enforcement agency, exchange body, tax authority, or any other authority (including any authority investigating an offence) or their agents;
located in any jurisdiction.
Back to top
Security
Personal Data may be transferred to, or stored at, a location outside of your country of residence, which may not provide the same statutory protections for your personal data. The security of your personal data is important to us. SCB has technical and organisational security measures in place to safeguard your personal data. When using external service providers, we require that they adhere to security standards mandated by SCB. We may do this through contractual provisions, including any required by a privacy regulator, and oversight of the service provider. Regardless of where personal data is transferred, we take all steps reasonably necessary to ensure that personal data is kept securely.
You should be aware that the Internet is not a secure form of communication and sending us any personal data over the Internet carries with it risks including the risk of access and interference by unauthorised third parties. Information passing over the Internet may be transmitted internationally (even when sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than in your country of residence.
Back to top
Retention
We retain your personal data in line with our legal and regulatory obligations and for business and operational purposes.
Back to top
Monitoring
To the extent permitted by law, we may record and monitor your electronic communications with us to ensure compliance with our legal and regulatory obligations and internal policies for the purposes outlined above.
Back to top
Your Rights
Subject to applicable law, regulations and/or banking industry guidelines, you may have the following rights:
- Access
To request a copy of the personal data processed in relation to you. SCB may be allowed by law to charge a fee for this.
- Correction
To request that we correct your personal data.
- Erasure
To ask us to delete your personal data, for example if we no longer have a valid reason to process it
- Object
To object to how we process your personal data. This does not mean you can decide or choose how we process your personal data other than in relation to marketing.
- Restriction
To restrict how your personal data is processed in certain cases, such as when the accuracy of your Personal Data is contested.
Back to top
By Mail:
The Data Privacy Officer
Standard Chartered Bank (Singapore) Limited
9 Changi Business Park Cres #05-01
Standard Chartered Bank CBP2
Singapore 486005
Complaints
If you have a complaint in relation to the processing of your personal data and you are not happy with the way we deal with it, please discuss this at your branch or with your Relationship Manager, or contact the Data Privacy Officer. You also have the right to complain to the data protection authority, if one exists, in the country where you have a relationship with the Bank, or if your relationship is with SCB outside of the European Union but you are located there, the UK Information Commissioner. Details can be provided by emailing Singapore.Privacy@sc.com
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time and you are advised to visit this site regularly to check for any amendments. This policy was last updated on 21 February 2023.
STANDARD CHARTERED BANK GROUP RECRUITMENT PRIVACY STATEMENT
Please refer to https://www.sc.com/en/privacy-policy/ for the Group Recruitment Privacy Statement. If you wish to access, update or delete your personal data in your recruitment profile, please contact askhr@sc.com.
Linked Websites
Our Privacy Policy does not apply to third-party websites where our online advertisements are displayed or to linked third-party websites which we do not operate or control.
Back to top >
