Being a responsible company Doing the right thing
We maintain a strong conduct framework and invest in our people to deliver fair outcomes for all our stakeholders
How we do business Being a responsible company means making the right decisions
We strive to be a more responsible bank, underpinned by strong processes throughout our organisation. We're determined to fight financial crime, minimise our environmental impact, invest in our people and embed our values across our business in the markets where we operate.
Our workforce is diverse and inclusive and highly motivated to do the right thing for all our stakeholders. We take enormous pride in helping each and every one of our employees to fulfil their potential. That’s why we continue to deliver comprehensive employee learning programmes, while making available more than 50 local employee resource groups that connect and support colleagues.See who's on our Board
The environment We’re committed to reducing our impact on the environment
We want to minimise our impact on the environment, and have targets in place to reduce our energy, water and paper consumption. View our targets below.
We aim to minimise the environmental impact of our operations. Between January 2008 and December 2019, we reduced our energy use in our tropical climate premises (80% of total) by 38% against a target of 35% . For temperate climate premises, we reduced our annual energy use by 44% against a target of 31%. We have set an ambitious new target to reach zero emissions from our own operations to source only renewable energy by 2030.
Water availability is a growing challenge in our markets. We continue to take a sustainable and responsible approach to managing water across the Group. We achieved our target to reduce water use across all premises by 72% between January 2008 and December 2019 by installing ultra-low ﬂow water devices, targeting markets with high water usage and improving our behaviour towards water use.
Our target is to reduce our use of office paper by 57% from 23.4 to 10 kg/FTE a year between January 2012 and December 2020.
Our reporting criteria sets out the principles and methodology used to calculate our greenhouse gas (GHG) emissions while third-party assurer, Global Documentation, provides independent assurance of our Scope 1 and 2 GHG emissions, and our waste and water data, to ensure the accuracy and credibility of our reporting. In 2019, we set an ambitious new target to achieve zero emissions by 2030. Read our sustainability summary for more information.
Governance A strong culture
We work hard to promote good principles and valued behaviours across our organisation. For us, good governance is about having the right culture, structures and processes.
Financial crime prevention
Financial crime, such as bribery, corruption and money laundering, hinders economic progress and harms communities. We are strengthening our Financial Crime Compliance standards by improving our financial crime controls, training our colleagues and sharing best practice with our clients and partners.
Responsible selling and marketing
We want our clients to have the best possible experience when they bank with us, and to feel supported. That's why we have robust policies and procedures in place to help us identify and resolve any complaint. We aim to treat our clients fairly at all times, providing them with solutions that meet their evolving needs.