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FAQs – Revision with respect to Late Payment Charges, Cashback Redemption Thresholds and Priority Pass

Q1. What are the changes pertaining to Late Payment Charges on my Standard Chartered Credit Card?

A. Please refer to the following grid for changes pertaining to Late Payment Charges on Standard Chartered Credit Cards.

Statement Balance Current Charges Proposed Charges
(Rs) (Rs) (Rs)
Up to 100 0 0
101-500 100 100
>500-5,000 500 500
>5,000-10,000 700 700
>10,000-25,000 800 1,200
>25,000 1,200

Q2. Will I be impacted if I pay the Minimum Amount Due within the Payment Due Date as per the Statement generated?

A. No. Changes mentioned in above grid only pertains to clients who do not pay Minimum Amount Due within the Payment Due Date.

Q3. What is the revision on cashback redemption threshold related to my Credit Card?

A. Please find below the following revision with respect to redemption of cashback for Standard Chartered Credit Cards.

Cash back Redemption Current (INR) Proposed (INR)
A.   Standard Chartered Smart Credit Card

i.     Min cashback balance

ii.     Cashback multiplier

  

1000

500

  

2500

1000
B.   Standard Chartered Manhattan Credit Card

i.     Min cashback balance

ii.     Cashback multiplier

  

500

50

  

1500

500
C.   Standard Chartered Super Value Titanium Credit Card (Including Premium Banking Clients)

i.     Min cashback balance

ii.     Cashback multiplier

  

 

500

50

  

 

1000

500

Q4. Is there any cap on maximum cashback that can be redeemed?

A. No there is no cap on maximum cashback that can be redeemed.

Q5. Is there any change to the cashback earn rate for Smart, Super Value Titanium or Manhattan Credit Card?

A. There is no change to cashback earn rate or categories for Smart, Super Value Titanium or Manhattan Credit Card. The only changes are in redemption thresholds as defined above.

Q6. I have INR 3600 cashback on my Smart Card, INR 1800 cashback on my Super Value Titanium Card and INR 1900 on my Manhattan Credit. How much cashback can I redeem on each of my Credit Cards?

A. For the above example, client can redeem cashback of INR 3500 on Smart Card, INR 1500 on Super Value Titanium Credit Card and INR 1500 on Manhattan Credit Card.

Q7. Is there any change in the process of redeeming cashback?

A. There is no change to the process of cashback redemption. Clients can continue to redeem cashback by logging in to the Rewards 360 portal.

https://retail.sc.com/in/rewards360/rewards_home/in

Q8. What are the changes pertaining to complimentary Priority Pass feature on Standard Chartered Credit Cards?

A. Using Priority Pass on any Airport Lounge in India (Domestic/International terminal) will attract applicable charges.

Q9. What is the change in the feature for complimentary usage of Priority Pass if I am a Premium Super Value Titanium Credit Cardholder?

A. The qualification criteria for 1 complimentary usage of Priority Pass per month for Premium Super Value Titanium Cardholders at International Lounges is being revised from spends of INR 10,000 in the previous month and available only to clients tagged under Premium Banking segment of the Bank with FUM qualification of INR 15 lakhs at an individual account level or having monthly salary credit of INR 1.5 lakhs or above basis Premium Banking programme qualification criteria.

Q10. I do not own any of the credit card variants mentioned above which have Priority Pass feature. Will I be impacted by the changes mentioned in above grid?

A. No. This information pertains to only Priority Pass holders by virtue of holding the variants of Standard Chartered Credit Cards as mentioned above.

Q11. I hold a Premium Super Value Titanium Credit Card, but I’m not a Premium Banking Segment client with Standard Chartered Bank. Can I get complimentary international lounge access using Priority Pass?

A.  No. The feature of complimentary International Lounge Access using Priority Pass for Premium Super Value Titanium Cardholders will be available only to Premium Banking segment clients and maintaining a FUM qualification of INR 15 lakhs at an individual account level or having monthly salary credit of INR 1.5 lakhs or above basis Premium Banking programme qualification criteria.

Q12. Are there any changes with respect to Domestic Lounge access on Standard Chartered Credit Cards?

A. The changes mentioned above in Q8 and Q9 are with respect to usage of Priority Pass only. There are no changes with respect to complimentary Domestic Lounge Access feature on Standard Chartered Credit Cards.