We welcome your feedback.

Please feel free to reach us through any of the following channels:

Call Us

Call our Phonebanking Centre.

Click here for a city wise list.

Email Us

Email us at customer.care@sc.com

Complaint form

Click here to register your complaint online


24 hour Service Assurance

SMS 'service' to 9980033333

Terms and Conditions Apply

Dispute Declaration Form

Click here for Credit Card Dispute E-mail id - card.services@sc.com or Fax Number - 080-66959595 Or To be submitted at the nearest branch

Click here for Debit Card Dispute E-mail id - card.services@sc.com

Or To be submitted at the nearest branch

Write to Us

Write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai 600 001 or at customer.care@sc.com

If you are not satisfied with the response, please write to our Nodal Officers as per the contact details provided below:


Click here for a region wise Nodal Officers list.

You may also contact Head Customer Care or the Principal Nodal Officer at the following email address for necessary assistance.


Mr. Arun Kumar R
Principal Nodal Officer
Standard Chartered Bank
Customer Care Unit
19, Rajaji Salai
Chennai 600 001


Contact No: 080-42896718 / 080-28089025

In the event your grievance is still not addressed to your satisfaction and you wish to raise the concern to our senior management, please do write in to Countryhead.Retailbanking@sc.com.

In case you are not satisfied with the response or have not received a response from the bank within a month, you can file a complaint before the Banking Ombudsman. More details on the banking Ombudsman Scheme will be available at https://rbi.org.in/scripts/FAQView.aspx?Id=24

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.