This is to inform that by clicking on the link, you will be leaving our www.sc.com/inand entering a website operated by other parties:

Such links are only provided on our website for your convenience and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

Thank you for visiting our www.sc.com/in


Here are answers to 9 of the most frequently asked questions about credit cards.

Nine Things You Always Wanted To Know About Credit Cards

Here are answers to 9 of the most frequently asked questions about credit cards.

Nine questions you always had about credit cards, answered.

From interest rates to dealing with online theft. Read on to know more.

Nine questions you always had about credit cards, answered.

Are you one of those who never got a credit card because you had questions but no answers? Are you somebody who wants to know about credit cards, but don’t know where to start? If your answer is yes, you have come to the right place. Here are 10 most frequently asked questions about credit cards, along with their answers.

Question 1. How long does it take a bank to process a credit card application?

Answer – You can apply online with Standard Chartered and get an instant in-principle decision in minutes. A Bank representative will get in touch with you once you have submitted your application online successfully to complete the documentation requirement. You can expect to get your credit card, subject to final policy and verification checks of the Bank, within 7-15 days from the time you submit your documents and signed application form, although it may take longer in some cases.

Question 2. I may not be able to pay the credit card bill always on time. How much is the late payment fee?

Answer – The fees depend on the outstanding amount. The late fee is Rs 100 for statement outstanding less than or equal to Rs 500. The fee increases to Rs 350 for statement outstanding between Rs 501 and Rs 5,000. The late fee rises to Rs 700 for statement outstanding greater than Rs 10,000. However there is a very simple way to avoid late payment. You can utilize a range of online services provided by Standard Chartered, such as Online banking, Visa money transfer, and bill payment to ensure you never miss a payment on time.

Question 3. What is the interest charged on a credit card?

Answer – The monthly interest rate is annualized. This is expressed in the form of annualized percentage rate (APR). Monthly interest rate of 3.49% per month is annualized to arrive at an APR of 41.88% for all Standard Chartered India credit cards. For all Visa Infinite, Ultimate, and Emirates World credit cards, the monthly interest rate is 3.10% (APR of 37.20%). If you love shopping, you can avail our EMI on credit card facility, ‘Kuch Bhi on EMI’  to shop for higher amounts and pay lower interest rate. Click here to know more.

Question 4. If I withdraw cash using a credit card, are the interest rates the same?

Answer – When you withdraw hard cash, the interest rate will be different. Cash transactions will attract an interest rate of 3.49% per month or APR of 41.88%.

Question 5. I plan to use my credit card abroad. What are the additional charges?

Answer – All overseas transactions attract a flat 3.5% transaction fee. Do note that this charge includes fees paid out to Visa/Mastercard for converting overseas transactions into Indian rupees. If you are a frequent traveller, take a look at our Emirates World, Ultimate or Yatra Platinum Credit Card here and explore the various benefits you receive on the Standard Chartered credit card when you travel abroad.

Question 6. If the merchant is based in India but registered overseas, will the additional charges apply?

Answer – Yes. Transactions at merchant establishments that are registered overseas even if the merchant is located in India attract a charge of 0.80% from Visa/Mastercard. Don’t worry,  this amount is included as a part of the transaction amount in your statement. Learn about our rewards programme by clicking here.

Question 7. How to report that my credit card is lost or stolen?

Answer – That’s easy. Notify Standard Chartered India immediately if you become aware that your credit card has been lost, stolen or even misused. You can either call our phone banking numbers listed here or use our online banking or SC Mobile app to do so. How to you report a lost or stolen card online?

  1. Login to online banking or SC Mobile
  2. Go to ‘Help and Services’
  3. Click on ‘Report lost/stolen card’
  4. Select the card(s) you want to block or replace and confirm

Question 8. How can I repay my credit card bills?

Answer – To repay you can use either of the nine ways – Online banking, Bill Desk, NEFT / IBFT, Visa Money Transfer, Standard Chartered Online Banking, NACH (National Automated Clearing House), Cheque/Draft Payment, Cheque Collection Boxes, or by Cash. Money spent is money earned with Standard Chartered India credit cards.

Question 9. How to use a credit card at an online merchant store?

Answer – At the merchant site, enter your credit card details. You will then be directed to a Standard Chartered security page where you will be required to enter the OTP (One time Password) that is sent to your registered mobile number. Enter the OTP and complete the transaction. In case you do not receive the OTP within 30 seconds, you can request for another OTP by pressing the “Resend OTP” number. If you are a smart spender, click here to check out our Platinum Rewards credit card.

So, get started on your Standard Chartered India credit card journey today and enjoy The Good Life!  To view all the credit cards, click here.


The views expressed in the article are those of Standard Chartered Bank (“SCB”) and do not constitute financial, professional or other advice. SCB, including its Directors, Officers or Employees shall not in any event be liable for any damages or injury arising merely from your reliance on any information provided here. Each bank / financial institution will have its own processes/ fees/ charges and any information contained in this Article is only indicative. Before placing any reliance on any information contained or views expressed in this Article, we would request you take all steps necessary to verify the correctness thereof. The information contained in this Article is only indicative. Each Standard Chartered Bank Product has its own terms & conditions and should be referred to in entirety. We request you to kindly visit “sc.com/in” or visit your nearest Standard Chartered Bank Branch or call on our Customer Care numbers for more details.