Online Banking

  • Who can apply for this service?
    If you hold any (or a combination) of the following products from Standard Chartered, you can register for the service for free:
    • Savings Account
    • Current Account
    • Deposit account
    • Loan account
    • Credit Card
    The service is offered for individuals, companies, HUFs, partnership concerns, sole proprietorships.
  • Why use Online Banking?
    It's easy to apply for, easy to use. And best of all, it's FREE!!
    • It's your own bank
      You have instant access to real time information on your banking, credit card and loan accounts. This apart, you can access information on a full range of our products and services at the click of a mouse. Rest assured it is personalized to meet your requirements.
    • It's safe & easy
      Using your unique login ID and confidential Password, you can now bank with confidence, knowing that your transactions remain safe. With our simple and easy to use navigational toolbars, you will realize how easy it is to browse the site
    • It's fast
      It takes only a few seconds or even less to get updated account information or to complete a banking transaction - leaving you more time to do other things.
    • It's convenient
      You can perform secure online banking right from the comfort of your home or office through the internet.
    • It's open 24 hours
      With Online Banking, you can access your accounts day and night - no need to wait for your monthly account statements or limit your banking to branch timings. You can even access it on bank holidays in effect 365 days a year.
    • Its worldwide access
      Yes, the Standard Chartered products and services are available from overseas except from Cuba, North Korea, Iran, Sudan, and Syria.
    • No special software is required
      You don't need to purchase any special software. As long as you have a PC with the minimum configuration for Internet browsing / surfing, you are ready to start.
    • Wide range of services are offered
      Our wide range of online banking services will help you better manage your finances. Moreover, we will progressively add more services for your convenience, so remember to let us know what else you would like.
    • Instant funds transfer accross India
      With our online banking, you can transfer your funds any where in India instantly. Online Banking offers transfer between your own accounts, transfer between accounts held with Standard Chartered Bank across India, transfer to other bank beneficiaries using robust network of NEFT & RTGS. RTGS (Real Time Gross Settlement) service enables you to transfer INR 2,00,000/- or more to other RTGS enabled Banks instantly. To know maximum daily funds transfer limit, please login to online banking and check limits under My preferences > Funds Transfer Limit menu.
  • How can I get access to Online Banking?
    You can now register Instantly for Online Banking using your ATM or Debit Card or Credit Card. You will need to input your Debit/ Credit card details and validate through One Time Password ( OTP) which will be sent to your registered mobile number
    To apply for Online Banking, simply fill the registration form and send it to us. Your unique Secure Online Banking ID & Password will be sent at your mailing address (recorded with the Bank) in a minimum of 3 working days from the date we receive the form.
    The registration form is available at all our branches. Alternately, you can call at our Phone Banking numbers /Credit Card Help-line and a form will be sent to you. You can also download the form here and send it to:Standard Chartered Bank, PO Box # 8888, Chennai, India
    On receiving your login ID & Password, log on to www.sc.com/in and use the services of Online Banking
  • Do I have to pay for using this service / Are there extra charges for this service?
    NO! There is no extra charge for using this service, this service is absolutely FREE!

    Credit Card payments done online will reflect on your credit card account on the next working day.
  • How secure is it?
    We have adopted comprehensive security measures to safeguard your use of Online Banking.
    Customer Authentication with Login ID and Password
    You must enter the unique Login ID and Password to access Online Banking.
    All information transmitted through the Internet, including your Login ID, Password, your account information and your transaction details, from the moment you log in to the time you log out, are protected by strong end-to-end 128 bit SSL encryption; i.e. from your PC browser to the Bank's system.

    Logout
    To prevent unauthorized access at your PC while it is unattended, we have implemented a time-out feature. Your login session of Online Banking will be terminated if the browser is left idle for a while.

    Last Login Date and Time indicated
    Your last login date and time are provided in your first screen for your verification. The system does not allow simultaneous or multiple log in. The Bank always considers security to be of utmost importance. We have adopted very high standards and tight control in managing our computer systems and networks.

    Data Privacy
    We shall endeavour to meet internationally recognized standards of personal data privacy protection. Click here to read the Data Privacy Policy
  • What is encryption and why is it used?
    Encryption is a method of scrambling information for transmission so as to prevent unauthorized parties from reading the information.

    Encryption transforms data into an unreadable form, and decryption reverses that process.

    Both encryption and decryption require the use of a special code, usually referred to as a key.

    The encryption of data provides a strong degree of protection against tampering while data is moving through the Internet.

    At Online Banking, all information transmitted between your browser and our Bank's systems are scrambled using strong encryption to protect the privacy and confidentiality of your account information.
  • What are cookies and are they used in this service?
    A cookie is information that a website puts on your hard disk so that it can remember something about you at a later time. This mechanism allows the server to store its own information about a user on the user's own computer. We use cookies for this service.
  • What precautions am I expected to take?
    Safeguard your Password:
    • Never reveal your Password to anyone, including the staff of Standard Chartered Bank
    • Do not use easy to guess numbers as your Password, such as 111111, 123456, your date of birth etc.
    • Change your Password regularly (once in 15 days). Just click "Change Password" and follow the simple instructions.
    • When you enter your ID and Password during login, please ensure that others cannot see your screen and also you are not being observed from behind.
    • If you suspect that your password has been stolen or exposed to others, please call our help-line to terminate access immediately. To reapply for the services, simply call Phone Banking or visit any of our Standard Chartered Bank branches.
    Always log out from Online Banking when you finish using the service or when you will be away from your PC. For security reasons, your login session of Online Banking will be terminated if your browser is left idle for a while.

    Always remember to close the browser application after logout.

    Avoid accessing Online Banking through PCs installed in public/open areas, e.g. cyber-cafes or libraries.


    Clear browser cache:

    • For Netscape, select Edit > Preference > Advanced. Choose "Cache" from the menu and then click "Clear Memory Cache" and "Clear Disk Cache" buttons.
    • For Microsoft Internet Explorer 4, select View > Internet Options. Choose the "General" tab and click "Delete Files" on the "Temporary Internet Files" section
    • For Microsoft Internet Explorer 5, select Tools > Internet Options. Choose the "General" tab and click "Delete Files" on the "Temporary Internet Files" section.
  • What should I do if I suspect an unauthorized transaction in my account?
    If you suspect there are unauthorized transactions in your account, please report it immediately to Phone Banking.

    The only way anyone can access your Online Banking account is by entering your unique Login ID and Password. Please ensure that your Login ID & Password is secure and is not shared with anyone.
  • Is it safe to use the service on public / shared PCs?
    We strongly recommend that you do not conduct your Online Banking transactions on any such PCs. And if you do, please clear the browser cache after each session so that your account information is removed from such PCs.
  • Can I use the Mailbox to send e-mails to my friend?
    No. The mailbox is only for communication between you and Standard Chartered Bank. For security reasons, we do not accept any financial transaction instructions through the e-mail.
  • Can I delete messages from the mailbox?
    Yes. The messages you delete will be put into the Trash Box first. Our system will automatically clear the Trash Box on a regular basis.

eStatements

  • What is eStatements?
    An eStatement is an electronic version of your statement. You can view and print your statement right from your computer. Avoid the wait for traditional mail and end clutter of paper.
  • Is there a charge for eStatement subscription?
    No. This service is free of charge.
  • How do I subscribe for eStatements?
    No. This service is free of charge.
  • How do I subscribe for eStatements?
    You can call our phone banking and request for e-statement subscription and discontinuation of physical statements.

    You can also submit a written request at any of our branches.
  • What if I change my email address?
    In order to continue receiving the eStatement, you need to notify us of your email address change.
  • When will eStatements be sent to my email ID?
    eStatements will be sent to you on a monthly basis.
  • Why would I want to receive an estatement?
    There are several reasons.

    eStatements arrive sooner than a paper statement. They cut down the amount of paperwork you have to manage because you can store copies on your PC. They reduce the amount of mail you'll receive. They will also save trees as more members sign up for eStatements.
  • Do I need to install any application on my computer to view my eStatements?
    eStatements delivered through email are compiled in PDF format. To view a PDF document you are required to install Adobe Acrobat Reader (which is a free application) on your computer.

    If you don't have Acrobat Reader and would like to install it now, please visit http://www.adobe.com/.
  • Can my estatement information be exported to other programs?
    No, estatements cannot be saved as a text file and imported into Microsoft Word or any other text program. eStatements can only be saved as PDF files.
  • Is there a security code required for accessing the estatements?
    Yes, you eStatement is a password protected file. The password logic will be provided to you.
  • Can I get it for both my bank account and credit card?
    Yes, you can opt for estatement option for both. You will need to specify both in your request.
  • What if I haven't received my eStatements or the details in my eStatement are incorrect?
    Please notify us of any discrepancies immediately by calling our Call center at https://www.sc.com/in/ways-to-bank/inperson-phone.html

SMS Banking

  • What are the services available under SMS Banking?
    SMS Banking now Offers :
    • Information Services
      You can check information on Bank Accounts as well as Credit Cards using the keywords
    • Transaction Alerts
      Alerts on your Bank Account and Credit Cards are sent on your registered Mobile number. You would also receive a consolidated email of all your transaction on the
    • What are services available under SMS Banking Pull services?
      Transaction Type Keyword Message to be sent
      Credit Card - Available Credit Limit LIM LIM <last 4 digits of Card Number
      Credit Card last 5 Transactions TRN TRN <last 4 digits of Card Number
      Credit Card Payment Due date PDD TRN <PDD <last 4 digits of Card Number
      List of Keywords HELP HELP
      Account Balance Enquiry BAL BAL
      Account Last Five Transactions TXN TXN
      Cheque Book Request CBR CBR
      Statement Request STR STR
      In case you have multiple Bank account numbers, please send the Keywords followed by the Account Alias.
  • Is SMS Banking Charged?
    The SMS Banking facility is absolutely free for customers. Customers are charged only for sending message to the number which will be charged by your Mobile Operator as per your billing plan.
  • What do I do for activating SMS Banking for Multiple accounts?
    You can now access SMS Banking for all your Bank accounts and Credit Cards. You can now check information as per the table given above in for all your Bank Accounts/ Credit Cards.
  • Is SMS Banking available for Joint account holders?
    SMS Banking is now available for Joint account holders as well. In case of Joint account, now both the Joint Account Holders will receive transaction alerts for any transaction in their Joint Account.
  • How Can I register for SMS Banking?
    You now register for SMS Banking on real time through our Online Banking, Phone Banking, Branches and ATM.

    Registration through Online Banking and Phone is real time, registration through other channels will be done within 5 working days.
  • I did not get transaction alert earlier, how come I have started receiving the alerts suddenly?
    We have moved to an enhanced platform for sending alerts and now alerts will be sent to customers as per the grid mentioned below
  • Transaction Type Value of Transaction beyond which alert will be sent
    Debit/ ATM card Transactions All Transactions
    SMS Banking transactions All Transactions
    Online Banking Transactions All Transactions
    Salary Credit >INR 25, 000
    All Account Debit Transactions >INR 25, 000
    Credit Card Transactions All Transactions
  • I have done a transaction, however I have not received the alert?
    Transaction alert are being sent for all the transactions beyond the transaction limit mentioned above. However if your transaction is above the threshold limit and you have not received the alert, please call our phone Banking
  • Apart from Pull Services, which are the other services available for me on SMS Banking Registration?
    Apart from Pull services you will receive transaction alerts for all transactions. You can also subscribe for subscribed alerts for Bank Accounts and credit cards
    The list of subscribed alerts available are

    For Bank Accounts
    • Account Balances
      You would receive Daily Alert for Account Balances. You would receive this alert whenever there is a change in your balances
    • Term Deposit Rollover & Maturity
      If your Term Deposit with the Bank either matures or gets rolled over you would receive the transaction alert

    For Credit Cards

    • Credit Card limit enhancement
      Alert to be triggered as and when there is Credit Limit enhancement on your Credit Card
    • Rewards points alert
      You would receive alert whenever your reward points increases or decreases by 1,000 Points
    • Credit Limit nearing maximum
      You would receive an alert when the Available credit limit on your card is less than 10% of the total Available Credit Limit
    • Renewal card notification alert
      Alert will be sent when your renewal card is sent by the Bank
    • Payment Not credited / Past due reminder
      Alert will be triggered when your payment is due beyond the payment due date
    • Contact Details Change Alert
      Whenever there is change/ update of the contact details, alert will be sent
    • Credit Card Payment
      You would receive the alert, when Bank receives the Payment on your credit cards
  • I have multiple bank accounts, what is the account alias I have to use to get the information on my other Bank Account?
    In case you have multiple bank account you can use the following keyword
    • For accounts which were registered prior to 14th March 2010 for SMS Banking, use the Keywords A1, A2, A3
    • For accounts which were not registered earlier, use the last four digits of the account number

    You can also personalize the account alias for your ease of usage. You can personalize the account usage through Online Banking and through our Phone Banking

Banking Alerts

  • What are Banking Alerts?
    Banking alerts are notifications about transactional activities on your bank account. These alerts will be delivered to you via SMS. You can even customise your own alerts preferences via the Online Banking website at www.sc.com/in
  • What are the benefits of Banking Alerts?
    Banking alerts allows you can enjoy timely updates on your account activities and alerted in event of fraudulent transactions.
  • What is the difference between Banking Alerts and SMS Banking?
    You will receive SMS and/or banking alert when there have been transactions performed on your bank account.
    SMS Banking is a service that allows you to enquire and receive information on your savings or current accounts and credit card information via short text messaging.
  • How can I subscribe to the Banking Alerts service?
    • Log on to our Online Banking at www.sc.com/in
    • Click on 'SMS Banking & Alerts' from the left hand menu, after which, you will receive a confirmation via SMS
  • Does registering for Banking Alerts service mean that I am automatically enrolled for SMS Banking service as well?
    Yes, you will be automatically subscribed to both Banking Alerts and SMS Banking service. However you have the option of opting out of either service via Online Banking.
  • How can I subscribe and unsubscribe to the Banking Alerts service?
    • Log on to our Online Banking at www.sc.com/in
    • Click on 'SMS Banking & Alerts' from the left hand menu, after which, you will receive a confirmation via SMS
  • What are the Banking Alerts available?
    Banking Related Alerts:
    • Local or Overseas ATM Cash Withdrawal
    • Local or Overseas Point-of-sale Transaction
    • Account Balance
    • Salary credit
    • Bounced cheque
    • Fund transfer

    Credit Card Related Alerts:

    • Transaction Alert Primary / Supplementary Card
    • Card Payment Received
    • Credit Limit Nearing Maximum
    • Credit Limit Increase / Decrease
    • Card Payment Due
    • Past Due Date Reminder / Payment Not Credited
  • Is the Banking Alerts service available to all Standard Chartered customers?
    The Banking Alerts service is available to all customers holding current, savings or credit cards with personal or joint-alternate account relationship with Standard Chartered Bank.
  • Do I have to pay to use the Banking Alerts service?
    The Banking Alerts service is free.
    However, if you are travelling and you are on a roaming network, your mobile service provider may charge you for receiving any incoming SMS messages (including our alerts) depending on your prevailing price plan.
    Please check with your mobile service provider for more information.
  • I have terminated my mobile phone service. Will the Banking Alerts service be affected?
    Yes. The Banking Alerts service will be affected. We ask that you unsubscribe from the Banking Alerts & SMS Banking service accordingly.
  • I have changed my mobile phone number. Do I need to inform the Bank?
    Yes, you need to update the Bank with the latest mobile phone number as we will be sending any alerts to the mobile number prerecorded in our system. To update your mobile number, you can visit any of our branches or simply call phone Banking
  • Will I be able to receive SMS alerts on most pre-paid phone service plans?
    Yes, this service will work as long as your phone plan allows you to receive SMSes
  • How many accounts can be linked to the Banking Alerts service?
    All of your current, savings accounts and credit card accounts can be linked to the service.
  • Can I use the Banking Alerts service using more than one phone/email address?
    No. Your mobile number and email address are linked to your individual profile. It is only possible to have a single mobile number and email address to individual profile.
  • What security precautions should I take when using this Banking Alerts service?
    As a good security practice, you may wish to delete any SMS you received from your mobile phone 'Inbox' folder as they may contain sensitive account related information.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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