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Digital Banking for the Future, Shaped by You
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International Finance Awards

Most Improved Mobile banking Application - Singapore 2025

Best Foreign Bank for Customer Experience – Singapore 2023

Digital CX Awards

World's Best Retail Bank for Digital CX - 2025

Outstanding Digital CX Mobile banking - 2025

The Asset Triple A Awards

Digital Bank of the Year - 2024

Best Retail Online Banking Experience - 2024

 

Small, but Elegant

Limit Management for secure payments
Set and adjust transaction limits to control your spending and protect your funds. Stay secure with limits tailored to your needs.
Secure access to eStatements
Stay updated with quick, secure access to your financial documents. Access eStatements in the SC Mobile app.
Money Lock for extra protection
Lock your funds instantly to prevent scams and unauthorised access. Protect money you don't need for daily use and bank with confidence.
Quick and easy product applications
Enjoy a fast, paperless process with instant convenience. Apply for banking and investment products straight from your mobile.
Service Request
Submit and track requests for your accounts, cards and more using our digital channels anytime, anywhere.
Pay and Transfer dashboard
Make payments and transfers quickly from one convenient dashboard. View history, schedule transactions and manage all in one place.
Live FX
Access real-time foreign exchange rates and convert currencies instantly in the SC Mobile app. Trade with confidence at competitive rates.
Unit trust
Browse a wide range of unit trusts and invest directly from your mobile. Track performance and grow your portfolio with ease.
Unit trust
Credit card promotions
Enjoy exclusive offers and rewards with your credit card. Discover the latest deals on dining, travel, shopping and more.
Credit card promotions

FAQs

SC Mobile can be downloaded from the App Store / Google Play Store.

For iPhone users, the app requires a device running on iOS 14 or later, with a minimum of an iPhone 6s Plus.

For Android users, the app requires a device running on Android OS Version 9.0 or above.

If you have recently applied for a new product with us, your Temporary User ID and Password will be sent to you separately via email and/or SMS.

If you have not received them or require further assistance, you can visit the nearest branch or call our Client Contact Centre for further support.

1. Go to Online Banking.
2. Scroll to the bottom of the page and select ‘Register’ with Temporary User ID and SMS PIN.
3. Review the information provided and accept the Terms & Conditions.
4. Enter your Temporary User ID and Password, then click ‘Next’ to set up your personal login credentials.

1. Click on ‘Forgot?’ on the SC Mobile login screen.
2. You will need one of the following:
– ATM / Debit Card number with PIN or
– Credit Card number with PIN. If you do not have the PIN, full credit card details will be required.
3. Ensure your mobile number is registered with the bank as you will receive a temporary password via SMS.

SC Mobile Key is a 6-digit PIN that allows you to authenticate your mobile / online banking logins and transactions through your mobile device.

For more information, please click here.

If you are registering for online banking for the first time or registering for SC Mobile Key on a new device, there is a 12-hour cooling period. During this time, you will not be able to perform certain banking transactions.

For more information, please click here.

1. Log in to SC Mobile.
2. Tap on the Services tab located at the bottom right corner.
3. Under ‘Setting & Configuration’, select ‘Password and Security Settings’.
4. Select ‘SC Mobile Key’ and click on ‘Change PIN’.

To ensure you have the latest version of SC Mobile, you may wish to enable ‘Auto App Update’ on your device. This way, your app will be automatically updated whenever new updates are available.

For iOS users:
1. Go to ‘Settings’ > ‘App Store’ > ‘Automatic Downloads’.
2. Turn on ‘Updates’.

For Android users:
1. Open the Google Play Store.
2. Go to ‘Settings’ > ‘Auto-Update Apps’.
3. Select either ‘Over any network’ or ‘Over Wi-Fi only’.

No, updates to SC Mobile will not affect your login credentials. You may continue to use your existing Username and Password to log in after the update.

No, your settings will remain unchanged after updating SC Mobile.This includes your Face ID / Biometrics, SC Mobile Key, Push Notification preferences and registered PayNow account.

Yes, you can use SC Mobile on different devices. However, verification will be prompted on your primary device. Please note that the SC Mobile Key can only be registered on one device. If you wish to switch devices, you will need to re-register the SC Mobile Key on the new device.

1. Tap on the Services tab located at the bottom right corner.
2. Select ‘About’.
3. Your current app version will be displayed at the bottom of the screen.

SC Mobile currently supports English and Mandarin.

To log out from SC Mobile, simply click on the logout button located at the top right corner.

Singpass Face Verification (SFV) is a secure identity authentication method that uses facial recognition technology. It allows customers to sign up for SC Mobile and verify their identity for SC Mobile Key registration.

For more information, please click here.

No, Singpass Face Verification (SFV) is not available on the SC Online Banking website. It is only available on SC Mobile.

For more information, click here.

Singpass Face Verification (SFV) is available to all Singapore citizens and Singapore Permanent Residents (PRs) who have an active Singpass account.

For more information, please click here.

No, Singpass Face Verification (SFV) is only required when setting up SC Mobile Key for the first time or when registering on a new device.

For more information, please click here.

If your Singpass Face Verification (SFV) was unsuccessful, it could be due to various reasons.

Here are some steps you can take to resolve the issue:
– Ensure you are in a well-lit area with minimal distractions in the background.
– Look directly at the camera and remain still while scanning is in progress.
– Remove glasses, masks, or hats that may obstruct your face.
– Check if your camera is functioning properly.

For more information, please click here.

You may attempt Singpass Face Verification (SFV) up to 5 times. Afterwhich, you will need to wait 30 minutes before trying again. If the problem persists, please call our Client Contact Centre and we will assist you further.

For more information, please click here.

If you are overseas and have not set up your Singpass app, visit the Singpass website for more information or contact them for assistance.

1. Tap on the Services tab located at the bottom right corner.
2. Select ‘Personal Details’.

For more information, please click here.

You can easily adjust your daily transfer limits and authorise transactions securely on SC Mobile. To adjust your daily transfer limit, simply log in to SC Mobile, go to ‘Pay & Transfer’ tab and update the limit under ‘Manage Daily Transfer Limit’.

For more information,click here.

Authorisation limits will not be adjustable. To safeguard our clients against fraudulent transfers, we have set authorisation limits at S$5,000 by default for all transaction types. However, the default value will not apply to clients who have personalised authorisation limits below S$5,000.

For more information,click here.

No, the authorisation limit is an enhanced security feature which requires users to enter their SC Mobile key to proceed for any transaction equal or above S$5,000. It is independent of the daily transfer limit, which puts a restriction on the amount that users can transact.

As part out our enhanced anti-scam measures, the Bank will set the default authorisation limit to S$5,000 for new clients and for existing clients with authorisation limits exceeding S$5,000. This change will not apply to clients who have already personalised their authorisation limits to below S$5,000.

For more information,click here.

1. Log in to SC Mobile.
2. Tap on the Services tab located at the bottom right corner.
3. Select ‘View eStatements’.
4. Select ‘Latest Statement’ or ‘Past Statement’.

For more information, please click here.

1. Log in to SC Mobile.
2. Tap on the ‘Discover’ tab located at the bottom navigation bar.
3. Select the product you wish to apply for.

SGFinDex allows you to view and track your accounts across different banks, CPF and HDB, giving you a comprehensive overview of your financial status.

For more information, please click here.

1. Log in to SC Mobile
2. Tap on the Services tab located at the bottom right corner.
3. Select ‘Manage SGFinDex (Consolidated Financial View)’.

For more information, please click here.

The secured mailbox is only available on via Online Banking. You can access your previous messages via Online Banking through a web browser. Simply hover over your profile at the top right corner and click on ‘Mailbox’.

1. Hold on the message you wish to delete.
2. Select ‘Delete’.

Privacy Mode allows you to hide the balance of your assets.

To enable this feature, simply click on the ‘eye’ icon beside your balance under ‘Total Assets’.

1. Log in to SC Mobile.
2. Tap on the Services tab located at the bottom right corner.
3. Under ‘Digital Servies’, select ‘Credit Card Activation & PIN Setup’.

Alternatively, you can also select ‘View All’ and select ‘Credit Card Activation & PIN Setup’ under Card Management tab.

For more information, please click here.

1. Click on the credit card you’re inquiring about.
2. Tap on the ‘eye’ icon located on the card.
3. Your credit card number and expiry date will be displayed on the eCard.

For your CVV details, please refer to your physical card.

All posted and unposted transactions will appear under ‘Card Activity’. However, some transactions may take time to be posted to your account. For example, if a merchant has approved the transaction but has not yet submitted the final charge, the transaction may not immediately show up in your transaction history.

1. Click on the credit card you’re inquiring about.
2. Select ‘Rewards’ to view your available points and redeem your rewards.

1. Log in to SC Mobile.
2. Tap on the Services tab located at the bottom right corner.
3. Under ‘Digital Services’, select ‘View all’.
4. Under ‘Card Management’, select ‘Card Settings’.
5. Select the card you wish to lock / unlock.

Please note that once locked, your credit card will not be displayed on the Home page. You can unlock the card anytime by following the same steps above.

For more information, please click here.

1. Log in to SC Mobile
2. Tap on the Services tab located at the bottom right corner.
3. Under Digital Services, select ‘View All’.
4. Under ‘Help & Services’, select ‘Card Management’.
5. Select “Credit Card Fee Waiver” and choose the card you would like to request the fee waiver for.

For Annual Fee waiver requests, you may follow the same steps above or call our Client Contact Centre.

For more information, please click here.

To find out the payment due for the current month’s statement, you may refer to the amount indicated next to the Due Date, which can be found on the Home page.

Alternatively, you may tap on your credit card account, click on ‘Details’, and check your Statement Balance.

1. Log in to SC Mobile.
2. Tap on the Services tab located at the bottom right corner.
3. Under ‘Digital Servies’, select ‘Debit/ATM Card Activation & PIN Setup’.

Alternatively, you can also select ‘View All’ and select ‘Debit/ATM Card Activation & PIN Setup’ under Card Management tab.

For more information, please click here.

1. Log in to SC Mobile.
2. On the Home page, select your account under ‘Deposits’.
3. Look under your ‘Cards’ tab and select ‘Lock/Unlock Card’.

Alternatively, you can select your account under ‘Deposits’ on the Home page, and select ‘Manage’. Look under ‘Debit Cards Management’, and select ‘Card Temp Lock / Unlock’.

You can also visit the nearest branch to request this or contact our Client Contact Centre.

1. Log in to SC Mobile.
2. Tap on the Services tab located at the bottom right corner.
3. Under Digital Services, select ‘View All’.
4. Under ‘Help & Services’, select ‘Card Management’.
5. Select ‘Report Lost/Stolen Card’ to report the issue.

Alternatively, please contact our hotline and Select Option 1.

For more information, please click here.

1. Log in to Online Banking or SC Mobile.
2. Tap on the Services tab located at the bottom right corner.
3. Under Digital Services, select ‘View All’.
4. Look under ‘Help & Services’ and select ‘Card Management’.
5. Select ‘Replace Card’, and choose the debit / credit card that you wish to replace.

For more information, please click here.

Yes, you can. Simply follow the steps below.

1. Log in to SC Mobile
2. Select ‘Discover’ at the bottom navigation bar.
3. Tap on ‘Deposits Accounts’ to view the available products. Select the type of account you wish to open.
4. Follow the instructions and submit your application.

For more information, please click here.

1. Log in to SC Mobile.
2. Tap on the ‘Discover’ tab located at the bottom navigation bar.
3. Click on ‘Deposit Accounts’ to view available products.

1. Log in to SC Mobile.
2. On the Home page, select your account under ‘Deposits’.
3. Click on ‘Money Lock’ to lock your funds.

Alternatively, you can visit the nearest branch or call our Client Contact Centre for assistance.

For more information, please click here.

From the Home page, tap on ‘Add Other Currency’, and select the currency you wish to add.

Yes, parents will have full access to their child’s financial activities, including balance and transaction history.

To view these details:
1. Log in to SC Mobile.
2. Look under ‘Family Banking’ on the Home page.
3. Select the account to view the balance and transaction history.

For more information on First$aver Account, please click here.

Yes, a simplified version of SC Mobile will be available for youths to manage their daily banking activities.

For more information, please click here.

1. Tap on ‘Pay & Transfer’ at the bottom navigation bar.
2. Select ‘Pay All Credit Cards’. You may choose to make payment for a Standard Chartered credit card or another bank’s credit card.
3. Enter the details of the card you wish to pay for by tapping ‘Add Card’.

For more information, please click here.

You can easily perform payments or transfers using the new shortcut functions available on the Home page. Alternatively, you may access various payment and transfer options by tapping ‘Pay & Transfer’ at the bottom navigation bar.

For more information, please click here.

1. Tap on ‘Pay & Transfer’ at the bottom navigation bar.
2. Select ‘Repeat Transfer’. The details from your previous transfer, including the from and to account and the amount, will automatically be filled in.
3. Swipe to complete the transaction.

1. Tap on ‘Pay & Transfer’ at the bottom navigation bar.
2. Select ‘Manage’.
3. Under ‘Payees’, select ‘Add & Manage Payees’.

1. Tap on ‘Pay & Transfer’ at the bottom navigation bar.
2. Under ‘Pay Bills’, select ‘Add Biller’ to add a new billing organisation.

To delete a Biller, please login via Online Banking.

1. Tap on ‘Pay & Transfer’ at the bottom navigation bar.
2. Select the account to transfer to under ‘Local Transfer’ or ‘Between My Accounts’
3. Click on the ‘When’ option to indicate the frequency and date for the transfer.

1. Tap on ‘Pay & Transfer’ at the bottom navigation bar.
2. Select ‘Scheduled’ to view your scheduled transactions.
3. Edit or delete any of your scheduled transaction(s).

1. Tap on ‘Pay & Transfer’ at the bottom navigation bar.
2. Select ‘Scheduled’ to view your list of your GIRO and scheduled payment arrangements here.

1. Tap on the Services tab located at the bottom right corner.
2. Under ‘Settings & Configuration’, click ‘Pay & Transfer Settings’.
3. Select ‘PayNow Registration’.

Alternatively, you may also access this feature by clicking ‘Pay & Transfer’ located at the bottom navigation bar.

For more information, please click here.

1. Tap on ‘Pay & Transfer’ at the bottom navigation bar.
2. Select the ‘Scan & Pay’ option to access this function.

For more information, please click here.

We are currently working on adding this feature in the next app update. Stay tuned for more updates!

1. Tap on ‘Invest’ from the bottom navigation bar.
2. Select ‘Investment Profile’.
3. Select ‘Create My Investment Profile’ to begin creating your profile.

For more information, please click here.

The Insights Hub is a feature within SC Mobile, designed to provide you with a comprehensive overview of your financial status all in one place. It allows you to track and view key financial insights, such as interests earned, savings, summary of cashflow and card spending.

1. Log in to SC Mobile.
2. On the Home page, select ‘Insights’ to set your limits and manage your budgets.

No, your account balance does not include your investment holdings. It only reflects the balances from your Current, Savings and Fixed Deposit accounts (where applicable).

To view your investment holdings, please look under the ‘Investments’ section.

1. Log in to SC Mobile.
2. Tap on ‘Invest’ located at the bottom navigation bar.
3. Select ‘Equities’. If you do not have a trading account, you’ll be directed to an application form.
4. Tap on ‘Trade Now’ and search for a stock.
5. Select ‘Trade’, set your ‘Order Instruction’ and click submit.

For more information, please click here.

1. Log in to SC Mobile.
2. Tap on ‘Invest’ located at the bottom navigation bar.
3. Select ‘Unit Trusts’ to view available funds.

If you do not have a trading account, you’ll be directed to an application form.

For more information, please click here.

1. Log in to SC Mobile.
2. Tap on ‘Invest’ located at the bottom navigation bar.
3. Select ‘LiveFX’ to view the various currencies.

For more information, please click here.

If you notice any unauthorised transaction, follow the steps below:

1. Cancel or block your card
– Log in to SC Mobile.
– Tap on the Services tab located at the bottom right corner.
– Under Digital Services, select ‘View All’.
– Under Card Management, select ‘Credit Card Cancellation’ to submit a request.

2. Submit a request:
– Log in to SC Mobile.
– Tap on the Services tab located at the bottom right corner.
– Under Digital Services, select ‘View All’.
– Under Card Management, select ‘Credit Card Transaction Dispute’ to submit a request.

For more information, please click here.

If you believe you have been scammed, you call contact our Client Contact Centre immediately to temporarily disable your digital access. You can also visit any branche or reach out to your Relationship Manager for further assistance.

Alternatively, you can also use the chat icon at the bottom right corner of the Online Banking page. Our online chatbot is available 24/7 to assist with your queries.

For more information, please click here.

1. Contact the Client Contact Centre.
2. Select option 9 in the main menu.
3. Enter your 7-digit NRIC number or 16-digit debit / credit card number.
4. Perform second-level authentication via SC Mobile Push Notification or SMS OTP.
5. Press 1 to confirm your request to disable your Online / Mobile banking and Online Trading access.

For more information, please click here.

No, your debit / credit card(s) and account(s) will not be blocked automatically. If you require assistance in doing so, please contact the Client Contact Centre.

For more information, please click here.

To reactivate your access, visit any of our branches with your supporting documents (such as your NRIC or passport) for verification.

For more information, please click here.

1. Click on the ‘?’ icon on top right corner of the pre-login sreen on SC Mobile.
2. Select ‘ATM & Branch Locations’.

Alternatively, click here to locate your nearest Standard Chartered ATM or branch.

1. Tap on the Services tab located at the bottom right corner.
2. Look for the ‘Digital Services’ menu
3. Select ‘View All’ to see the full list of service requests you can raise.

For more information, please click here.

1. Tap on the Services tab located at the bottom right corner.
2. Look under ‘Settings & Configuration’.
3. Click on ‘Communication Settings’.
4. Click on ‘Alerts and Notifications’ and manage your preferences.

Upon logging out of SC Mobile, you will be prompted with a notification asking if you would recommend the app to a friend. We value your feedback on what we have done well and areas where we can improve, so we may continue to enhance your digital banking experience with us.

Disclaimer

You are now leaving the Standard Chartered Bank (Singapore) Limited (“SCBSL”) website to access a third party website (“Third Party Website”).

SCBSL shall not be liable for the handling of any information you may provide on the Third Party Website, or for any loss incurred in connection with your access to or use of the Third Party Website. SCBSL makes no warranties, representations or undertakings about the Third Party Website.

 

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